5 days ago I had the…read moremost stressful 2 weeks.. looking for a car. To all these negative reviews you need to keep in mind you get what you pay for and they do no credit check...my experience was a breath of fresh air.. I had some minor issues with a vehicle I wanted to purchase and they had the repaired right away. They even stayed open for me to come in. Jesse and Jay answered all my questions and explained everything to me. With the down payment that covers all your fees including your tag and there version of gap insurance. I will recommend this dealership to everyone... so does my brother and he is a mechanic. Thanks Jesse and Jay.

They sell junk cars and are ass holes…read more I showed up on the lot. I've been in a car wreck and needed a new car to start my new job. I'm walking around and one of the guys is just standing there on the porch watching me. I GREET HIM. I GO UP THE STEPS. I ASK HIM FOR GOOD DEALS. He muttered non stop and just went in his office letting me look. Should've been a tell tell sign but I still bought a car bc I was desperate. The car was a POS, been driving it a month and I have to do a ton of work to get the car in good shape.

Service Dept: A big thank you to Kevin for handling the service of our 2022 Rav 4, above and beyond…read morecustomer service. We will be repeat customers for life!

Avoid this dealership at all costs. I am at the dealership now. The offices are small and dirty…read more The sales-staff is apathetic, and finance has no sense of urgency. Fred-Anderson Toyota inflates prices, and then lies to customers, so they are not worried about selling. There is an average 20% markup to their pricing strategy. Be sure to look up book on any car you are interested in BEFORE speaking with anyone at the dealership! The dealership engages in the standard cars.com and autotrader aggregator trick where they list a vehicle in multiple locations from Raleigh to Asheville! Be absolutely sure to find out where a car is physically located before going to any Fred-Anderson location. Finally, this is my third attempt to purchase a car from Fred-Anderson. I have been through pairs of salespeople, and a Finance Director and have found the entire staff, from the 'Director' down to the service people to be basic, backwoods, mountain folk. I wouldn't bring business here unless you want to be cheated, lied to, and offended by good 'ol boys. In 15-years of professional service and business, and routinely purchasing 4 cars yearly, I can say with knowledge and experience that Fred-Anderson Toyota is one of the worst car dealerships on the eastern seaboard. Trust me. Stay away from Fred-Anderson Toyota.

Our check engine light went on in our Subaru Outback while on vacation in Black Mountain the Friday…read morebefore the July 4th weekend...and we were leaving the area for a long drive home on Sunday! We were able to make an early morning appointment online for the next day. We brought it in Friday morning and the fix wasn't a quick one - but the service area staff were so kind and helpful, and the service crew got it done by the end of the day! They are all heroes in our eyes! We would definitely trust them to work on our car anytime.

I've been dealing with Fred Anderson Subaru for about a year, since I bought an Outback from them…read moreas a 10th anniversary present for my wife. I've also had two routine service experiences, including this morning. Both the sales and service experiences were exemplary. I feel I got a fair deal on the purchase, and the purchase process was reasonably quick with minimal upselling. Both service visits went well, today I was in and out in under an hour for an oil and cabin filter change and tire rotation plus an annual state safety inspection. The waiting area is large, open and comfortable. I'm not usually a fan of dealership service depts, but Fred Anderson is quick and fair. Can't ask for much more.

if i could give 10 stars i 100% would, i shipped a car from maryland to the asheville carmax and…read morewhen it delivered sadly had a smoke odor :(, no biggie wasn't their fault they had no idea. I was put with Ian and he was so down to earth and talked to me like a friend rather than a car salesman trying to push things on you, like anywhere else would. i took the car home thinking i could smoke bomb it but no luck sadly i didnt like the car anyways... i went back to carmax the next day and asked for Ian and they were so nice about the situation and helped me pick out a new car to be shipped to them and put me in a loaner! i finally got the car i was wanting so bad, i can not tell kaleb and kim how thankful i am for their help yesterday. they made sure that i would leave carmax with a smile on my face. overall i had such a great experience with carmax and will definitely be back to purchase another car! i want to say a big shout out to Ian, Nicholas, Kaleb, and Kim for making carmax feel like home and helping me get my dream car.

They were very professional and helped my mother with her selection of a car. We picked car out…read morefrom online selection, they brought to store for my mothers test drive and then purchase. For test drive to walking out with keys was 2 hours!!!

My review is for sales AND service. I came in to buy a new Taos last February 2023. The salesperson…read morewas lovely and friendly. He then turned me over to the "money" guy to work out the purchase. There was no longer any such thing as 0.99% loans; but, the guy didn't tell me that the interest was 7.2% and that it was COMPOUNDED DAILY!!! I paid off the car in 8 months, but in that time, I paid about $2400.00 in interest. During the sale,mi asked about if the car came with "clear coat". I didn't ask to sell to me. I wanted to know if it was included. Time passed and I was tired and hungry and signed the papers for a car that ended up costing 12k dollars more than the list price, all tolled. Today I called about the state inspection. I'd need an appointment, and it would take an HOUR for the inspection. No, thanks!! I took is to oil change place and the inspection was 5 minutes!! Thank you to Valvoline on Sweeten Creek Rd for saving me from being robbed of an hour of my life!! My previous VW's were from Winn VW in Newark, CA. That dealership could teach Flow VW a thing or two.

Service department sucks. Take advantage of women. Stay far away of you know what's good for you…read more They charge customers for the rags they use. $36. Call it a shop charge. John should find a new line of work. $300 labor for a 40k check up and oil change. Plus $30 to rotate tires on top of the labor. I call bullshit!

Broke down near their shop and was able to get the car there for them to look at. They diagnosed it…read moreand fixed it as soon as they could and got us back on the road. Highly recommend!

Just to be able to find someone to carefully and fully refurbish a 21 year old Saab is a miracle;…read morebut, the quality of the work, friendliness of the staff and the fact that it was less than estimate is (beyond words)!!! I have been using Precision International for over 25 years; but, this was a masterpiece.

I could not be happier with my recent purchase of a Kia Seltos! I owe it all to the help of my…read moresales people, Julie C. and Bucky B. They were amazing, helping me navigate the usually unsavory task of car shopping... they even made it painless! And i love my new car!! Highly recommend this place!!!

**BUYER BEWARE -- GET EVERYTHING IN WRITING BEFORE AUTHORIZING REPAIRS AT PARAMOUNT KIA OF…read moreASHEVILLE!** Our experience with Paramount Kia of Asheville has been extremely disappointing, and I hope sharing it will prevent someone else from going through the same situation. Our 2016 Kia Sorento experienced a major engine failure while traveling from the Chicago, Illinois area to North Carolina. Kia Corporate ultimately approved and covered the engine replacement under its extended warranty program, which we appreciated. Unfortunately, that is where the positive experience ended. Paramount Kia charged us approximately **$1,324 for an additional "engine refresh kit"** that we maintain was never properly explained or authorized. The package even included a serpentine belt that had been replaced just ONE WEEK before the vehicle arrived at the dealership! While we were waiting for Kia Corporate to approve the engine replacement, the dealership provided an estimate showing potential out-of-pocket expenses. We were never clearly told that this additional refresh package would NOT be covered by Kia Corporate or that we would be responsible for paying for it. Had this been properly explained, we would NEVER have agreed to the package. We discussed our concerns with Jennifer, the Service Manager, and Brandon, the Dealership Manager. Despite explaining the circumstances and questioning the charges, the dealership refused to remove them. During our discussion, Brandon stated that the dealership "can't lose money." My response is that customers should not be expected to pay for additional services that were not clearly explained and approved. What makes this especially disappointing is that the vehicle owners live in the Chicago area and were stranded hundreds of miles from home. We were left feeling that our circumstances and the fact that we were unlikely to become repeat customers made little difference to the dealership. We ultimately paid the disputed charge so the vehicle could be picked up and driven home. We are continuing to pursue reimbursement. **MY ADVICE TO ANYONE USING PARAMOUNT KIA:** Get EVERYTHING in writing. Do not assume that because Kia Corporate approves a warranty repair, the dealership will clearly explain additional charges. Ask specifically what is covered, what is NOT covered, and whether you will owe anything before any work is performed. We appreciate Kia Corporate replacing the engine, but our experience with Paramount Kia's handling of the additional charges has left us extremely disappointed. A dealership should earn customer trust through transparency, clear communication, and fair treatment -- whether the customer lives across town or 700 miles away.

D, he had helped us step by step all the way through now we own a new vehicle with everything we…read morewanted in price/make/model! D is a great salesman for Nissan

My experience with Fred Anderson Nissan's service department was one of the worst customer service…read moreexperiences I've ever had. Even with a scheduled appointment, a simple oil change routinely took nearly two hours. When customers express concerns about excessive wait times, the response appears to be defensive rather than customer-focused. After raising complaints, I was effectively told my business was no longer welcome. What bothered me most was the lack of professionalism. Staff members were respectful when in public view, but comments made away from customer-facing areas were completely inappropriate and unprofessional. To make matters worse, the paint on my vehicle began failing at around 60,000 miles. Rather than showing concern or attempting to help, the dealership seemed completely uninterested in addressing the issue or advocating for the customer. Customer service, communication, and professionalism all fell far below expectations. I left feeling disrespected, ignored, and disappointed. Based on my experience, I cannot recommend Fred Anderson Nissan's service department. "I gave this dealership multiple opportunities to earn my trust, but each interaction left me more disappointed. Customer service should be about solving problems and treating people with respect. Unfortunately, that was not my experience." Regards,