Purchased our daughter an Acura SuV from Cindy & couldn't be happier! Great customer service!read more

I bought a pick up here that had a salvage or rebuilt title and they didn't give me the proper…read morepaperwork to allow me to title it. I had to keep asking them to get me the proper forms that I needed to get this done so I could register it and title it. They dragged their feet for THREE months before I was finally able to actually register it. NEVER again!

Service department sucks. Take advantage of women. Stay far away of you know what's good for you…read more They charge customers for the rags they use. $36. Call it a shop charge. John should find a new line of work. $300 labor for a 40k check up and oil change. Plus $30 to rotate tires on top of the labor. I call bullshit!

I would not recommend buying or servicing a car here. If I could give negative stars I would. After…read more7 months of an unresolved issue, neither the service manager nor the general manager returned a single phone call. My service advisor kept insisting nothing was wrong with my car, yet the car wouldn't start at pickup. Corporate was no help. Worst dealership and customer service experience I've ever had. Save yourself the frustration and go elsewhere.

If you buy a vehicle from this company, the vehicle will be severly scratched on day 1. Then Ryan…read moreBrown, the GM will blame you, when this dealership is the one that scratched up the vehicle. All this deplorable company has done is cost me money I purchased a brand new 2025 Subaru forester from this deplorble business in October of 2025. Within a week I noticed that my Forester was severly scratched- swirl marks were all over my Forester. This was after the Xzilon coating was applied same day- sealing in any scratches. I informed Fred Anderson. Their response was to bring the forester back so they could "fix it". So I did. They had my Forester for about 1hr. This is not enough time to properly fix the paint or clear coat. When they brought my car back i informed the sales manager the scratches were all still on my car. To which he replied "the wind scratched you car. Then they took it back to detailing and had it maybe 30 min. When they brought it back, they parked my forester in the shade to make sure that the scratches could not be seen. Then when I called back to inform them that the scratches were all still there, the answer was to bring my car back, give me a loaner so they could fix it. They had my car a week and still DID NOT fix it. I did not findout until after the fact, that Fred Anderson hired a third party without my consent to "fix" my car. The third party did NOT do anything to my car but leave holo mrks where they "worked at" the paint (right front fender). Ryan has since refused to accept responsibility of the dealership. Over 10 cars have the same pattern at fred anderson as i leave this review. Multiple cars are severly scratched. Just to get the paint fixed on my car $3,199. I paid for the Xzilon $338.25 plus the rental that was over $250 while my car was in the shop. Now i will be incuring even more charges to hold this deplorble business accountable in court! I did not take my brand new vehicle through a carwash and I did not use a bristle brush on it as I do not and have never owned one!

I've been dealing with Fred Anderson Subaru for about a year, since I bought an Outback from them…read moreas a 10th anniversary present for my wife. I've also had two routine service experiences, including this morning. Both the sales and service experiences were exemplary. I feel I got a fair deal on the purchase, and the purchase process was reasonably quick with minimal upselling. Both service visits went well, today I was in and out in under an hour for an oil and cabin filter change and tire rotation plus an annual state safety inspection. The waiting area is large, open and comfortable. I'm not usually a fan of dealership service depts, but Fred Anderson is quick and fair. Can't ask for much more.

My recent service visit for my 2025 Ford Ranger Raptor at Asheville Ford on Thursday, October 08,…read morewas excellent from start to finish. Everyone I worked with was friendly, professional, knowledgeable, and genuinely focused on making sure everything was handled correctly. Katie Fox, the Service Coordinator; Service Manager Justin Clark; and Tech Specialist Samantha Dingman were all outstanding. They communicated clearly, made the process easy, and took great care of my truck. I especially appreciated that they were able to get everything squared away, including assembling and installing a bed extender for me. The team's attention to detail, helpful attitude, and commitment to quality service really stood out. It is reassuring to work with people who are welcoming, responsive, and willing to go the extra mile. Asheville Ford made this service visit smooth and hassle-free, and I truly appreciate the excellent customer service from Katie, Justin, Samantha, and the entire service department.

I am beyond frustrated with the service and lack of accountability at this Ford dealership. About a…read moreyear and a half ago, I received a recall notice for my 2014 Ford Explorer. I immediately called and scheduled an appointment to get the issue resolved and also booked regular maintenance for the same visit. When I arrived, I was told the part needed for the recall wasn't available -- something they could have easily informed me of before my appointment. Instead, I wasted my time and left with an unresolved safety issue. Over the next year, I repeatedly called to check on the part's availability -- after 3 months, then 6 months, then nearly a full year -- and every time I was told the same thing: "We don't have the part." Only recently did they finally contact me to come in and get the recall fixed. I took time off work and showed up for my scheduled 9:30 a.m. appointment. To my disbelief, they again told me the part wasn't available. After 3 hours of waiting they put tape on my car and told me that's all they could do for me. UNBELIEVABLE!!!!!!!!!! Because of their failure to complete the recall repair in a timely manner, the seams around my windshield have separated, and now the windshield makes noise while driving. This is not just an inconvenience -- it's a potential safety hazard. Ford and this dealership are responsible for ensuring the integrity and safety of their vehicles, and they've clearly failed to do so in my case. I shouldn't have to chase a dealership for over a year to have a safety recall addressed. It's disappointing, unprofessional, and unsafe. I strongly urge Ford to review this location's handling of recalls and customer communication. No customer should be treated this way.

Delivery went so well. Audi of Asheville picked me up at the airport, had the car washed and ready…read morefor me to drive away. I had an issue with Audi Connect and they followed up via email and are mailing me the SIM card needed to set that up. I also got a phone call asking me how my 1050 mile drive home went. Thanks team!!!

17 A6 2 Sport. Audi tried to hide the malfunctioning water pump at first by not issuing a recall…read moreand instead extending the life of the part warranty. So, you had to have a mechanic who said call a dealership and see if that's what they're doing. That's 4 or so years ago. Yup. Water pump replaced. Not long after, leakage from some of the hoses involved in the replacement. Not properly cleaned up before reassembly. Well, we're going to have to charge you labor. We"ll cover parts. Oh, you mean actually using OEM clips. Water pump leaking again 30,000 or so miles later. Call the dealership. No, we're not covering even though it's only roughly 30 thousand miles later. Buyer beware.

Bought my Vehicle from here, found honest people willing to work with me and not try to upsell me…read moreinto a different vehicle! Would definitely come back when I'm ready for another vehicle.

Avoid this dealership at all costs. I am at the dealership now. The offices are small and dirty…read more The sales-staff is apathetic, and finance has no sense of urgency. Fred-Anderson Toyota inflates prices, and then lies to customers, so they are not worried about selling. There is an average 20% markup to their pricing strategy. Be sure to look up book on any car you are interested in BEFORE speaking with anyone at the dealership! The dealership engages in the standard cars.com and autotrader aggregator trick where they list a vehicle in multiple locations from Raleigh to Asheville! Be absolutely sure to find out where a car is physically located before going to any Fred-Anderson location. Finally, this is my third attempt to purchase a car from Fred-Anderson. I have been through pairs of salespeople, and a Finance Director and have found the entire staff, from the 'Director' down to the service people to be basic, backwoods, mountain folk. I wouldn't bring business here unless you want to be cheated, lied to, and offended by good 'ol boys. In 15-years of professional service and business, and routinely purchasing 4 cars yearly, I can say with knowledge and experience that Fred-Anderson Toyota is one of the worst car dealerships on the eastern seaboard. Trust me. Stay away from Fred-Anderson Toyota.

I've had nothing but great service at Asheville Lincoln. I am not one that let's anyone pressure…read moreme into sales tactics, but research everything well. I found that while there were recommendations, there was no pressure. I appreciate Jessica as she is a welcome addition to the Quick Lane, pleasant, professional, knowledgeable and down to earth. Until they prove otherwise, this will be my go to for my Lincoln.

People, if you value your sanity (and money) do not use these guys! Asheville Ford & Lincoln -…read moreDon't tell existing owners of a Lincoln Navigator to just buy a new vehicle because you "always reserve loaners for those". Improve your turnaround times - last year and this year the repairs went about a week longer than quoted initially, and with no loaner that is additional rental expense for us. Okay a part was delayed ... every time? Work on getting better suppliers and tighten up your vendor SLA's. And when it finally was ready I paid at roughly 9:00 am and said I'd pick it up after 4:30. I was there after 6:30 waiting on it to finish a car wash. Great - two weeks later and twice the expense I at least have a repaired and clean car. Oh and don't stop your customer shuttle service at 3:30 when the service area closes at 6:00! Had to get my rental back to the airport myself and come back for my Nav. The nice lady (Kelly maybe?) at the front desk was the only competent one so I'll give a single star because she personally walked me over to the wash area across the street when nobody would pick up the phone. I'll never go back.

got a good price on a good car. They went above and beyond to get me taken care of! Make sure they…read moreare on your list of places to check if you need a car.

Thanks for all of your help Dave and Jonathan. You really looked after me with my purchase. Will…read moredefinitely buy from you again!!

Hello there,my name is Ed williams,and I would just like to tell anyone reading this,if u ever need…read morea vehicle,this is the ONLY place to look,these guys r AWSOME,and Vince the owner is unbeatable on his prices,but best of all ,he will not ever leave u hanging. My wife and I bought a fantastic Ford F-150 5.4 v8 triton,two days later the truck would not start,I understand that there is some kind of warranty,I called skyline Motors and Vince the owner,drove out to my house with his own wrecker,had towed it to his mechanic, from what I understand Vince had him replace everything to do with the fuel including the fuel pump which I know does not come cheap,and they also found a wire issue and fixed that to,than Vince the owner personally delivered my truck back to me at my house,before Vince left he shock my hand and told me he wasn't charging me ANYTHING for all he had done and done for the truck. Vince could have been like most other car dealers and tell me I bought it,it's my problem now,but he didn't,he went way above and beyond what he needed to to make my wife and I happy with the truck,I would DEFINITELY buy another vehicle from him in a heartbeat,and I actually have one in mind lol. Thanks again Vince u TOTALLY ROCK and ur crew are AWSOME. Hope to buy from u again soon. Ed Williams

From the owner: You spend a lot of time behind the wheel, which is why you should have a reliable car that feels…read morelike home. Here at Skyline Motors, we help drivers throughout Asheville find the perfect ride. We constantly update our inventory of high-quality used cars, trucks, and SUVs to give our customers plenty of choices when searching for their next vehicle. With great financing options and a low-pressure sales environment, our team will always put your needs first. Local means neighbors you know and a name you can trust.