My review is for sales AND service. I came in to buy a new Taos last February 2023. The salesperson…read morewas lovely and friendly. He then turned me over to the "money" guy to work out the purchase. There was no longer any such thing as 0.99% loans; but, the guy didn't tell me that the interest was 7.2% and that it was COMPOUNDED DAILY!!! I paid off the car in 8 months, but in that time, I paid about $2400.00 in interest. During the sale,mi asked about if the car came with "clear coat". I didn't ask to sell to me. I wanted to know if it was included. Time passed and I was tired and hungry and signed the papers for a car that ended up costing 12k dollars more than the list price, all tolled. Today I called about the state inspection. I'd need an appointment, and it would take an HOUR for the inspection. No, thanks!! I took is to oil change place and the inspection was 5 minutes!! Thank you to Valvoline on Sweeten Creek Rd for saving me from being robbed of an hour of my life!! My previous VW's were from Winn VW in Newark, CA. That dealership could teach Flow VW a thing or two.

would give a 0 but it wasn't a option,never buy a v.w again in my life ,they are horrible cars…read more,stay away.

I've been dealing with Fred Anderson Subaru for about a year, since I bought an Outback from them…read moreas a 10th anniversary present for my wife. I've also had two routine service experiences, including this morning. Both the sales and service experiences were exemplary. I feel I got a fair deal on the purchase, and the purchase process was reasonably quick with minimal upselling. Both service visits went well, today I was in and out in under an hour for an oil and cabin filter change and tire rotation plus an annual state safety inspection. The waiting area is large, open and comfortable. I'm not usually a fan of dealership service depts, but Fred Anderson is quick and fair. Can't ask for much more.

Our check engine light went on in our Subaru Outback while on vacation in Black Mountain the Friday…read morebefore the July 4th weekend...and we were leaving the area for a long drive home on Sunday! We were able to make an early morning appointment online for the next day. We brought it in Friday morning and the fix wasn't a quick one - but the service area staff were so kind and helpful, and the service crew got it done by the end of the day! They are all heroes in our eyes! We would definitely trust them to work on our car anytime.

I recently picked up a screw on the road in West Asheville and drove to the closest tire shop. They…read moretried to sell me a whole new set of tires when I told them I didn't feel that was necessary. I called and spoke to Drake at the Asheville Ford dealership QuikServe and he told me to bring the truck straight to him. He was able to repair the tire and put air and check everything for me to make sure it was fully safe and dependable.. I will eventually buy a new tire maybe even four but when I get them, I will remember Drake and the excellent customer service I received from Asheville Ford Quick Serve.

I am beyond frustrated with the service and lack of accountability at this Ford dealership. About a…read moreyear and a half ago, I received a recall notice for my 2014 Ford Explorer. I immediately called and scheduled an appointment to get the issue resolved and also booked regular maintenance for the same visit. When I arrived, I was told the part needed for the recall wasn't available -- something they could have easily informed me of before my appointment. Instead, I wasted my time and left with an unresolved safety issue. Over the next year, I repeatedly called to check on the part's availability -- after 3 months, then 6 months, then nearly a full year -- and every time I was told the same thing: "We don't have the part." Only recently did they finally contact me to come in and get the recall fixed. I took time off work and showed up for my scheduled 9:30 a.m. appointment. To my disbelief, they again told me the part wasn't available. After 3 hours of waiting they put tape on my car and told me that's all they could do for me. UNBELIEVABLE!!!!!!!!!! Because of their failure to complete the recall repair in a timely manner, the seams around my windshield have separated, and now the windshield makes noise while driving. This is not just an inconvenience -- it's a potential safety hazard. Ford and this dealership are responsible for ensuring the integrity and safety of their vehicles, and they've clearly failed to do so in my case. I shouldn't have to chase a dealership for over a year to have a safety recall addressed. It's disappointing, unprofessional, and unsafe. I strongly urge Ford to review this location's handling of recalls and customer communication. No customer should be treated this way.

Delivery went so well. Audi of Asheville picked me up at the airport, had the car washed and ready…read morefor me to drive away. I had an issue with Audi Connect and they followed up via email and are mailing me the SIM card needed to set that up. I also got a phone call asking me how my 1050 mile drive home went. Thanks team!!!

I had a great experience at Audi Asheville working with Brenden. He was incredibly knowledgeable…read moreand took the time to walk me through the details of both the Q5 and the Q8, helping me compare the two models perfectly. While my personal timeline for the purchase has shifted a bit, Brenden's professionalism and low-pressure approach were top-notch. When I'm ready to pull the trigger, he is the only person I'll be calling. Highly recommend him!

Found a vehicle I wanted for my daughter, who's about to go off to college, called about it and was…read moreput in contact with Warren. Can not say enough good things about this gentleman. Helped me navigate the entire process from start to finish with no hiccups and had the vehicle serviced detailed and filled with fuel. 10/10 would recommend this dealership and it's easy laid back customer service. If you can get Warren as your sales guy you'll be more than take care of.

Avoid this dealership at all costs. I am at the dealership now. The offices are small and dirty…read more The sales-staff is apathetic, and finance has no sense of urgency. Fred-Anderson Toyota inflates prices, and then lies to customers, so they are not worried about selling. There is an average 20% markup to their pricing strategy. Be sure to look up book on any car you are interested in BEFORE speaking with anyone at the dealership! The dealership engages in the standard cars.com and autotrader aggregator trick where they list a vehicle in multiple locations from Raleigh to Asheville! Be absolutely sure to find out where a car is physically located before going to any Fred-Anderson location. Finally, this is my third attempt to purchase a car from Fred-Anderson. I have been through pairs of salespeople, and a Finance Director and have found the entire staff, from the 'Director' down to the service people to be basic, backwoods, mountain folk. I wouldn't bring business here unless you want to be cheated, lied to, and offended by good 'ol boys. In 15-years of professional service and business, and routinely purchasing 4 cars yearly, I can say with knowledge and experience that Fred-Anderson Toyota is one of the worst car dealerships on the eastern seaboard. Trust me. Stay away from Fred-Anderson Toyota.

I've tried to give this Ford dealership multiple chances over the years, and every experience is…read morethe same: frustrating, stressful, and honestly exhausting. They take your vehicle, give you a timeline, and never stick to it. Every time I bring my truck in, they magically "find" something wrong. Every single time. And somehow the warranty is always "expired" or "not valid," even though it's not. It feels like a script at this point. They also never have loaner cars available. Not once have they had a vehicle for us to use -- even when they know we depend on our truck, even when they know we're on a deadline, even when we tell them we're going out of town and have to have it back. Instead, we get, "It won't be ready," and "Sorry, no loaners." Zero solutions, zero support. The people answering the phones -- the service advisors -- are honestly the best part of the whole place. They're doing their jobs, they work hard, and they're stuck in the middle trying to deliver bad news all day. They deserve credit, because the real issue is management. Whoever is running this place clearly isn't prioritizing customers, communication, or accountability. The pattern is too consistent to be anything but a deeper problem. Bottom line: Ford has never done anything for us but cost us time, money, and frustration. We've been loyal, patient, and clear about what we need -- and it still doesn't matter. The customer service is broken from the top down, and nothing ever changes. We shouldn't have to beg for basic care, basic communication, or basic honesty. I honestly never want to deal with this dealership again.

Absolutely the worst customer service. If you want to talk to someone in the service department…read moregood luck! No-one ever answers the phone or returns your call in a timely manner. This includes the service manger Richard. On top of that that try to tell you that you need services that you don't need. I was told I needed spark plugs and a fuel system cleaning, not recommended but needed. Thing is I had that done several months ago at another Ford dealer. One would think that information would be available across dealerships, quests what it's not. Based on my experiences I would recommend taking your car and your money a few miles up the road to Ken Wilson ford you will talk to a polite, attentive, and available representative.

got a good price on a good car. They went above and beyond to get me taken care of! Make sure they…read moreare on your list of places to check if you need a car.

Thanks for all of your help Dave and Jonathan. You really looked after me with my purchase. Will…read moredefinitely buy from you again!!