Tried posting this on The Knot, but they removed my review:
Reasons for canceling my contract with Keili: unprofessionalism, inconsistencies, & lack of trust.
By the time I reached out to Keili for day-of coordination, I had already planned most of my wedding & booked all my other vendors. From the moment we started messaging, she provided inconsistent information, tried to backtrack on offers, & attempted to gaslight me.
First off, if you're planning on booking coordination & are expecting any in-person meetings before your wedding, think again (unless you're willing to pay much more than what you're quoted) - Keili considers the words "call" & "meeting" interchangeable in both her contract & communications.
She quoted me $810 for 8 hours of coordination & a travel fee. She initially requested a signed contract with a 50% deposit. Before I could even respond, she messaged (unprompted), "If 50% is too much (which I totally understand!) I can do a 25% deposit and then 2-3 more payments before the wedding, whatever is best for you guys!" That sounded awesome & almost too good to be true so I agreed to 6 hours of coordination & the lower deposit. She then sent her contract via both Google Docs & PDF. Since I thought she was just trying to make things accessible / give people options & I prefer Google Docs, I tried to sign it there, only for her to accuse me of attempting to edit it - despite me literally just trying to sign the contract & her being the one who sent it in an editable format...
Moving past that, we scheduled our first call. Things seemed normal until I asked whether she could possibly attend my final venue walkthrough 1 month before the wedding, what I considered a standard pre-wedding step to finalize logistics. She reacted strongly, saying it wasn't included in her coordination services. When I asked how much it'd be to add it, she quoted me $30, which I agreed to. However, I was still confused about the contract's wording, where "meeting" & "call" were used inconsistently. I followed up via email for clarification.
Her response was defensive and condescending. She reiterated that walkthroughs weren't included, stating that she normally charges $150+ for things like that, but had quoted me an "extremely discounted rate" over the phone because she "felt bad" I had misunderstood. She also claimed she had lowered the deposit before because she "felt bad" that it was "too much" for me, despite me never having said that & her being the one who had voluntarily offered the 25% option...
At this point, I was done. I never asked for a lower deposit or special treatment, yet she made me feel like I was receiving a handout & was worthy of pity, despite the fact that I was always willing to pay for whatever services I booked/received. I only ever tried to clarify what exactly I was getting for how much I was paying. It essentially seemed like I'd be paying $600+ for her to "virtually" plan some layout/design/timeline things (without ever having seen my venue in person) & move some tables & chairs on my wedding day. Also, there was no documentation explicitly stating that a venue walkthrough couldn't be included, with or without an additional fee - I had simply gone off of the vague contract prior to the phone call.
I did reply, saying I'd only ever followed the options she'd presented & I expressed my discomfort with how all communication had unfolded. Ultimately, I decided not to move forward with her services. Best of luck if you do. read more