My family's experience while my mother was a patient on the 3rd floor at Lorien Health Services…read morefrom March 25 through April 13 was very concerning. While I understand the demands placed on healthcare staff, we experienced a lack of consistency in care, limited attentiveness, and poor communication when asking reasonable questions. At times, interactions with staff felt dismissive, which added unnecessary stress during an already difficult situation. More importantly, we had concerns about whether care protocols were being consistently followed, particularly given the seriousness of my mother's medical condition. After my mother was transferred to the hospital on April 13, a significant medical issue was identified that, according to her physician, could have become much worse had it not been addressed when it was. This raised serious concerns about the level of monitoring and care she received prior to her transfer. In contrast, the hospital staff demonstrated a much higher level of attentiveness, professionalism, and compassion. I am sharing this feedback, as I also shared my concerns directly with facility staff, in the hope that improvements can be made in patient care, communication, responsiveness, and accountability. Families place tremendous trust in these facilities, and I hope this feedback leads to meaningful improvements in the care provided to future patients.

My father was admitted to Lorien Columbia for rehabilitation, and unfortunately, our experience was…read moreextremely disappointing. From the office staff to some of the aides, I witnessed behavior and conditions that were unacceptable for a healthcare facility entrusted with caring for vulnerable patients. I followed the advice given to me and visited on different days and at different times. During nearly every visit, I had to ask for my father's room to be cleaned. I repeatedly saw gloves, gauze, and other medical waste left on the floor. On one occasion, his urine bag had been left unclamped, causing urine to leak all over the floor. A staff member cleaned it using only a towel, without any disinfectant. I eventually began taking photographs because I felt my concerns were not being taken seriously. One day, while walking past another resident's room, an elderly woman asked me if I could please turn off her call light because she had been asking for assistance for a long time. The staff member sitting directly across from her room simply laughed. My father was also discouraged from using the bathroom. One staff member told him he was "pooping too much" and that it was affecting his bedsore, while another told him to simply use the brief and they would change him later. As a result, he developed a severe rash. When I asked how this happened, I was told that "sometimes patients are allergic to the briefs." If that was the case, I do not understand why they continued using them. In addition, my father was placed on what they called a "mechanical diet" for nearly the entire month he was there, without proper explanation to our family. He lost a tremendous amount of weight during his stay and weighed only 102 pounds when he finally came home. He was skin and bones. I even had to ask staff to allow him to brush his teeth because he wanted basic hygiene care. Healthcare is not just a job -- it requires compassion, patience, and respect for human dignity. These are people's loved ones, and they deserve proper care, cleanliness, and kindness. No family should have to witness the conditions and treatment that I observed during my father's stay.

I received physical therapy/occupational therapy for a trigger thumb by Brody at the Woodside…read moreoffice. He was excellent. He was very professional during each visit. He sent me visual and written instructions of the exercises I should do at home. His therapy included exercises, ultrasound, massage using graston technique. and heat therapy. This is the second time I've been to Brody. In the past I broke a pinky finger which was useless at the time and at the end of a month of therapy it felt much better and stronger. Today, I can't tell that I broke it. I'm 65 yrs old so things take longer to heal. I was so impressed that I came back. This time my thumb was triggering and my strength was very poor in that hand. Again after just a month, the pain and triggering was completely gone but more importantly to me the strength had come back in that hand. Before discharge he gave me instructions in case it happens again. I can't say that I would have one suggestion for him. He was awesome! I am a retired nurse practitioner and I'd have to give him a 10 out of 5 if I cou

Had physical therapy at NovaCare in Columbia a few years ago, and was back again this fall, this…read moretime with Laura Flynn. I can't stress enough how caring and knowledgeable Laura is, and I am very grateful to her for how well my recovery went. I highly recommend both this facility and Ms. Flynn.

Dr. Ward and the whole staff at SPRC go out of their way to make you comfortable. I'm thankful to…read morehave such an amazing physician on my treatment team!

Great Dr and takes the time to over things!! Hannah is…read moreAmazing too!!!

In the past two years my wife has needed to go into a Rehab enter. The first time was two years ago…read moreafter she had back Surgery. They put her in a facility near where we lived. The facility was nice and seemed to be well equipped but seriously understaffed. It often took a half hour to an hour for an aid or nurse to respond to her call requests. Facility okay, staffing an issue. This time she after having fallen many times in our unit she was hospitalized, They decided to send her to a Rehab Center in Anne Arundel County. This place, though highly rated by Medicare was awful. It was a rather dingy facility in which you were immediately overwhelmed by the smell of urine and feces! It also took an hour or longer for anyone to respond to her calls, often she was told just to "go in your diaper" until we have time for you! The PT/OT facilities were bare-boned and she received barely more than 20 minutes of one or the other during weekdays. And on one of those days they had a group session instead of individual treatment where none of her Rehab needs were addressed! This place was so awful I found myself crying to myself, feeling guilty that she had to stay in this disgusting facility! I fought for and finally received the OK to transfer her to Lorien, Elkridge! I can only describe it as like going from the worst Motel 6 in the world to the Carlton-Ritz! Lorien Elkridge in a very welcoming, clean, well-equipped facility. And the staff, including the those working the front desk, are very welcoming, responsive, kind and caring!! She rarely waits more than 5 to10 minutes when she request assistance. They seem to be eager to get whatever she needs and often do the same for me. The nurse in charge, is on the ball and is willing to put up with my inquires of her medical treatment and requests from me to obtain specific treatments and/or mess (I will admit that my career with the FDA as an expert in both Medical Devices and Pharmaceuticals does give me an unique knowledge base.) She gets OT and PT every weekday, often for as long as an hour each! I can't rave enough about this facility and its staff. If you live near Elkridge you definitely would want to send your loved one her if they need rehab. Heck, even if you don't live near here, I would still recommend you check this facility out.

Wonderful building and inviting staff I had the pleasure of joining Lorien in Elkridge during the…read morepeak in pie

AAA Physical Therapy has helped my Mom tremendously, as she recovers from a hip-replacement…read moresurgery. All the staff show excellent professionalism, compassion, and competence in the care they provide. The physical therapists all take their time to listen and discuss any questions, concerns, and info the patient or family present. No one is rushed or pressured during the visits. All care is individualized and tailored to each patient's recovery. The location and hours are very convenient. We highly recommend this practice for anyone needing care from a physical therapist!

So this is my second round of treatment here at AAA physical therapy I came here in 2015 for a neck…read moreinjury and I returned again in this past September of 2018 for a second degree burn to my left foot in the process of getting my second degree burn treated by the lovely staff here at AAA physical therapy I also had a procedure done to my right foot which the staff here AAA therapy also help me do physical therapy on that foot along with my left foot great I so love AAA physical therapy if you haven't been here and if you need some Rehabilitation Wellness yoga program nutrition program check them out they're located in Columbia Maryland. The staff is wonderful here they're very courteous and attentive really awesome.

Used to love Kolmac…read more There management and board has turned for the worse. Had a great start at Kolmac. Great Counselor and Contined Care Counselor who i knew and looked forward to continuing on with. Something changed in the KOLMAC business, board or something, where the new board and management fired all the Counselors who were there and crucial to the clients, patients, paying them - kolmac for recovery. Keeping on with Kolmac. But don't recommend, don't suggest anyone sign up for care. There corporate office and board have made wrong decisions and just find another IOP, PHP, or CC.

I'm really grateful for my experience at Kolmac. The staff treated me with respect and care. My…read morecounselors Melissa and Sara have been great and have taken the time to really undestand me. This place truly helped me get back on track after relapse.

The facility is kept clean. Her nurse was great. Some trifling person kept stealing my Mom's…read morepersonal needs products. After the 4th time, I reported it to management. They didn't address the theft, they just offered a solution.

After posting my original review, the facility publicly responded encouraging me to contact them to…read morediscuss my concerns further. I did exactly that and reached out as instructed, hoping to finally receive answers, accountability, or at the very least a meaningful conversation regarding my grandmother's care. Unfortunately, I received no response, no returned phone call, and no follow-up despite my efforts. This lack of response only reinforced the concerns our family experienced throughout my grandmother's stay: poor communication, lack of accountability, and disregard for the concerns of patients' families. It is deeply disappointing that even after publicly acknowledging my review and inviting further discussion, there was still no effort made to genuinely address what occurred or communicate with our family. Families dealing with the illness or loss of a loved one deserve compassion, responsiveness, and transparency. Sadly, our experience continued to fall short in all of those areas.

My wife checked into Brooke Grove the day she was released from the hospital after undergoing hip…read morereplacement surgery. The place was very impressive form the outside and we were greeted nicely at the main desk and quickly assigned a room. That was where the positive impression ended. The room was nice enough and we settle back waiting for someone to show up and give us a run-down on what to expect during her week-or-more stay. After over two hours, I went into the empty hallway looking for the floor nurse. When I found her, I asked what was going on. Were we supposed to be given an orientation or what? She admitted that she should have done that. Okay, these things happen. But things never got better. The woman in my wife's semi-detached rooming pod began wailing all through the night for unknown reasons, and no one came in to check on her. Where was the floor nurse? Needless to say, there was no sleep that night. The next day, my wife had some very minor rehab exercises in anticipation of more serious work the next day. Well, that never happened. The following day, she began seeing blood in her stools. Worried, we hired a nurse to be with her during the night in case things got worse. Sure enough, things did get worse. In the late evening, very bloody diarrhea was happening, and the hired nurse realized this was a serious situation. After alerting the staff to this, she called us to tell us what was going on, and she sent us pictures to document the seriousness of the situation. The staff essentially refused to admit that maybe my wife needed to be immediately sent to the hospital. They seemed more intent in minimizing the situation and getting everything cleaned up in the bathroom. Furthermore, they said that her situation had to be first reviewed by the facility doctor before we could call 911. You can imagine our response. We immediately called 911, and five minutes later five first responders were in her room preparing to take her to Medstar Montgomery, five minutes away. And thank god for them and that hospital. She was immediately diagnosed with a badly bleeding ulcer - something she had never had a problem with previously - and immediately given remedial action and five blood transfusions over the next week. So, when I think about the total incompetence of the floor staff that night coupled with the almost total absence of anyone on the floor, even during the day, I can only imagine what could have happened if not for that hired nurse and her refusal to have her concerns not taken seriously. Do not send anyone you love to this place.

This used to be a 5 star facility, I wouldn't take a dying dog there now! The staff is…read moreincompetent,unintelligible, and inconsiderate. The food is inedible. You don't serve seniors cold hot dogs and beans for dinner and I'm sorry but who eats tomato jello? My mother's room was infested with flies and the nurses knew about it...they then showed me the hallway next to her room that had hundreds of dead flies on the floor from spraying insecticide...they cleaned up after I complained but the problem came back which I photographed. I could go on and on but suffice to say...you don't want to go near this place

My grandmother is currently residing at this facility after a fall that resulted in a broken hip…read more I've had a fairly decent experience so far. Front desk was friendly and greeted me when I entered. She also assisted me finding which room number was my grandmother in and how to get there. My only concerns are the previous reviews about the nursing and nursing aid staff. When I did see these staff members, I noticed they were just staring at me. I had to say hello to break the awkwardness of people I don't know just looking at me. Otherwise, it appears to be an okay facility,

This place is terrible. Do not send your family here. My grandmother has been sent to the hospital…read moreover 5 times in 4 months for sepsis, UTIs and severe yeast infections from her diaper not being changed. She was discharged and returned to the rehab facility yesterday, when I went to visit her today she had no water after the hospital specifically said she was extremely dehydrated. There was also no emergency alert button to call staff for help, just a hand bell on table. I rang the bell because it was 8pm and she hadn't been fed yet and there was no water in the room, nobody came. I had to personally go find a nurse. We finally complained AGAIN to the front desk today as we were worried to leave her over night, we were told we could not speak to a doctor at that time but they would call us when they got the chance the following day. They don't care for their patients and staff is completely unprofessional and under qualified.

We had our mom at the Lorien in Bel Air at assisted living. One of the nicer things about this…read moreplace is that you can pay for different levels of care to avoid going to a nursing home. The aides were very kind to her and prompt when she called for them. However, we were paying several thousand $$ more a month for our mom to receive the highest level of care that was offered, and they didn't deliver on all of the services that they promised. She needed one on one help with eating, and no one helped her. We complained and complained about this to no avail. We had to go over there every day to make sure our mother was fed. They did, however, continue to charge us the highest rate because our mother was receiving some of the services on that level of care. If your loved one needs to be fed--know that that's not going to happen at this facility.