I would be cautious renting at The Reserve at Arbor Lakes…read more During my tenancy, I dealt with a recurring cockroach issue that required multiple treatments and was never fully resolved. There were also maintenance issues that were acknowledged but never fixed. Before I even moved in, I was told a replacement part for a damaged refrigerator freezer door was already on the way. That repair never happened the entire time I lived there. After I moved out, I was then charged over $700 for that same issue. When I tried to resolve the final balance, it included disputed charges and felt more like a rigid billing process than a fair review of what actually happened. For a property marketed as "luxury," the experience did not match the expectations. Document everything and follow up in writing if you choose to live here.

Nice place but lots of rules that aren't necessary enforced. We have lived there for three years…read moreand are leaving at the end of the month. Today my wife came home to find that our private underground parking space had been assigned to someone else. We pay almost $100 a month for that spot and to have them reassign it over a week before we leave is unacceptable. Parking has long been a sore spot at the Reserve, to help they started charging for outside unassigned parking. People park all over the place and they threaten to tow cars but I've never seen it done.

5 star service!! Clecio was so professional and fixed problem in no time. I love living here!!!read more

It's a nice area of town, beautiful lake with views but there is no sense of community. It's very…read moreclean and comfortable. The buildings are professionally cleaned every day by some of the kindest people who really care about the look and smell of the place. Delightful and refreshing managers that make you feel welcome. Very nice and affordable apartment that is minutes from downtown. But it's best to keep it very quiet here. Some of the residents are extremely protective/snoopy/will report all and everything they don't like as if you live in their backyard and forget it's an apartment complex. But it is quiet. Peaceful. Affordable.

I'm a former resident who loved the local area and the layout of my apartment unit. I didn't enjoy…read morethe very potent scent dispensers in the lobby and community rooms but it was tolerable. I'd still be living there if it weren't for the data mining operation sponsored and facilitated by upper corporate management. I work in the tech industry so when I received a random email from a company I'd never heard of I knew something was off. "PetScreening" was saying my management was requiring me to sign up for this service and that my profile was "out of compliance" I would have bet money this was a phishing attack. Management never told me about this 3rd party service, I had to ask to confirm it wasn't a cyber attack. I looked at the privacy policy and this 3rd party service was harvesting all sorts of data unrelated to pets such as my place of employment, "data inferences", web browser cookie information, etc, and sending it all to another set of third parties. Management confirmed this was a real service. When I asked them three basic questions: * Is this required by my current lease * If so, are there non-invasive alternatives * If not, justify why I must sign up for this service and give up my data. They didn't respond for an entire month. It was when I got fed up with all of the "out of compliance" emails I was getting from PetScreening that I heard anything from them. After too much back and forth, lots of anxiety and frustration, I found out that it would be required on my lease renewal *nine months* from when I was receiving those emails. I also found out that I could "opt out" of the data collection by performing some nonsense in the PetScreening portal. The point is, I've moved on, I'm still getting "out of compliance" PetScreening emails, and I've come to find out that my former management can't unsubscribe me from those emails. It's *my* responsibility to reach out and ask I be taken off the list. I've lived many places in my life and most of them didn't look as nice as this place. But this is the scummiest place I've ever lived. Don't be fooled by the smells, pleasant decor, welcome packages. The corporate management only wants your data and your money and the local management is powerless to do anything to protect you.

I rented at the Crossroad's at Elm Creek for 2 years. First year was ok which is I renewed for a…read moresecond. This last year has been an awful experience. 1. I have had over 6 packages lost and management said they looked in Locker for them. They didn't as I discovered the original packages delivered to same locker. 2. For 2 months I was charged 40 dollars (2x normal cost) for garbage for a 1 bedroom apartment. They said this cost was due to people throwing mattresses etc in garbage. The companies policy was to pass this cost to all residents. 3. They require a parking pass, even for the cars in the garage where an opener and I have assigned parking. Last week I purchased new vehicle after hours and parked in my assigned spot, which I pay for. My car was towed. I have spoken with management here and they don't hear complaints. I have called what this company calls peak cares and left numerous messages. I don't get response. I'm sharing here to help others in making a decision on doing business with this company, it's in dire need of an under new management sign!

I was seeking this place out to rent. I had specific requests. Top floor, tree facing. I visited…read moretwice. The first time I was given a different number than the one listed on the site and showed a wrong apartment than the size i requested. They had a number of fees added which i learned my second visit and it make sense since they're a fenced in complex. They made me wait 10 minutes my first visit and about 30 my second before visiting an apartment. I was pretty sold on renting with them after my second visit with the correct sized apartment although i got home and realized the apartment they were going to place me in was a second floor apartment. I was pretty frustrated and opted to seek housing elsewhere. This is a huge bummer because their apartments are gorgeous, spacious, and they appear to be very nice individuals. Although i prefer upfront communication, honesty, and to know what I'm signing up for versus moving into an apartment that will not work for me and then needing to move (they also mentioned to me that many renters do move apartments and I suspect this is why). They did a good job of follow up text and calls as well. Giving me time to think and make decisions.

I just want to say if you consider this luxury then I'm sorry we've been trying to get out of this…read moreplace for months due to so many issues that's been driving us away from wanting to stay here just know you'll be paying an arm and leg for the monthly rent We've had black mold in our unit which didn't get fixed until way out There garage door ruined my car which they fix or bother to help! Which is amazing We've had so many mice come through

Good people. Great facility. The staff is extremely observant to the residents needs. I love…read morevisiting because it is a very welcoming place. Seems as if they have plenty of options to go out shopping and to fun events with their in house daily bus tours. Honestly I think this is a place to trust a family member and a great community to feel safe.

Unorganized, and extremely rude and unfriendly employees. Save your time and money... Look…read moreelsewhere.

I undertook a wide-ranging search of Twin Cities 1-bedroom apartments with a large enough open area…read moreto squeeze in my 5'10" baby grand piano (which required about 6'x9' of space). Needless to say, there aren't many floorplans out there that fit my need. Towards the end of my search I was surprised to find The Bluestone floorplan at Stoneleigh, which fit my requirements. During my tour, I admired the design and finish of the apartment building, and then the apartments themselves. I didn't see other apartments in this price range (sub-$2,000) with crown molding, subtle wall accent color, 1000+ sq ft, and even in-unit full-size washer/dryers. However, I would have preferred a more functional breakfast bar, a bit more kitchen counter space, and a gas range in lieu of the electric stove. Stoneleigh is a large complex with over 300 apartments spread across four buildings. The main building is pet-free and hosts two fitness centers, two common areas that can be rented for the day, along with the leasing offices. Speaking of leasing, ask for Barbara when you visit, as she was a joy to work with and on top of all of the paperwork with appropriate follow-up. There is a lovely large pool outside the main building, with charcoal grills beyond in a shaded picnic area (no propane grills available). Grocery stores, a Target, Starbucks, and the like are all a 5-minute drive away. A major bicycle trail heads north to Maple Grove from this complex.

I lived at Stoneleigh at the Reserve for over 4 years. I only left recently when I purchased a…read morecondo. At a friends suggestion, I created a list of criteria that I wanted in an apartment before I started visiting properties. Not just the obvious criteria. o I listed Design quality. I wanted more than 4 walls. I selected a one large bedroom, with fireplace, built in desk, walk-in pantry, with storage down the hall. Top floor by the elevator with view of pool. o I listed concierge style customer service. At Stoneleigh, a team of customer care professionals are there to assist you in the way that you would receive assistance at a 5 star resort. o I listed a competent, responsive maintenance team. Stoneleigh offers world class maintenance service from an exceptional team led by Roger and Curt. I delayed buying a condo for an extra year because I didn't want to be "on my own" without these two teams. A sign of a great leader is one who won't ask his team to do anything he is not willing to do. Andrew models "leading by example." If you are looking for a short term transitional solution or a long term living solution, you will want to visit Stoneleigh.

The apartments themselves were amazing, new modern apartments with ample cabinet space, nice…read morebathrooms etc. People in the main office were not as great. I was often met with excuses rather than resolutions on top of the low tier customer service attitude. Maintenance for the building had what I can only assume to be a terrible turnover rate, I think this is because they did not hire enough people for the work load. Non emergency work order requests took days or weeks because there was 1 tech available for the entire complex.

Worst experience ever, had to call 5 times before they fixed an issue and created major issues as I…read morework at home

Julene & Beth are a welcoming addition to Urbana Court management team. They understand how…read moresituations may arise with tenants and worked hard to come up with a resolution. We appreciate how they treat tenants here as human beings and not just tenants. They work hard to make Urbana Court welcoming and feeling like home.

Maintance was so helpful. Luke came to do general inspection and went above and beyond to fix some…read moreframing while he was there. Always so helpful!

Last week, I called and set up an appointment for a technician to come out and take a look at our…read morefireplace, which was working, but occasionally cutting out. Last night, we were sitting in our living room watching TV while warmed by our fireplace. Today, their technician comes out, takes it apart, cleans it, "condemns" it, disables it, and generally charges me $300 to turn a fireplace that works 99% of the time into a fireplace that works 0% of the time. He said the cause was a piece of tubing that had sprung a hole. Tubing! A place that sells gas-powered fireplaces couldn't replace tubing! The only reason I had them out was that none of the other repair places I found would "service that brand."

This review is targeted at the employee, not the store as I know how hard it is to find talented…read morehelp these days. I went into FH&H yesterday and spoke with the sales rep. All I was looking for were a couple of clamps to finish the installation of my wood burning insert. This guy obviously had no clue what he was talking about and kept insisting that these circular clamps need to be manufacturer specific. He went on so long about it that the customer he was initially talking with left the building - I figured she saw an opening and hit the road. I ended up finding the stainless clamps at a near by big box hartdware store. My advice to the owners of FH&H - find a new showroom sales rep - this guy does not have what you need.