Amazing staff, facilities, and food. HIGHLY recommend for any family! Parties are fun for families,…read morebut even dropping in for 30 minutes is perfect with our kids.

Undertrained staff and apathetic management. After waiting in line for a very long time to claim…read moreour tickets and fill out waivers I asked the young lady at the front about changing the our reservation and removing some tickets for some ages and adding others. She seemed incredibly confused and panicked by the request. After a while of messing around by her computer she told me that she is new and apologized for the inconvenience and the wait. I asked why management let her work by herself if she's inexperienced and she laughed and said she didn't know. After a long while of messing around and help from another employee we finally got the tickets we needed as well as the required socks. The actual park was fun and interesting with lots of obstacles and courses, and the party I was with seemed to enjoy their time. However when we got our food it was also a complete mess. Same situation. Untrained staff very quick to throw management under the bus. It seems they hire mostly teenagers, but maybe it was just the day we went. I hope management trains their staff more, because if they did this would have been a very fun night out. Staff was nice either way. Fun park just ran in strange ways.

My son loves it here, specifically jumping into the foam from the diving board…read more It's worth a membership if you are going to go more than 1x a month. It's $10 for an adult to go without a membership. The memberships are for 1 adult and 1 child so if you get one your partner cannot share that membership. It's well managed, there are food options and we came here for a kiddo birthday and it was so fun, thy provide food with the party options. You get 2 hours to jump and they call you to leave by the color of your bracelet over the intercom.

We have come here before for a birthday party and had a great time. We recently visited on a Sunday…read morefun day with a few family friends. Signing the waiver is pretty easy, you can do so on your phone. They have socks for purchase but we had our own from the previous visit. They have plenty of lockers and cubby's to store your shoes, outer wear etc. The kids enjoyed the trampoline park & the arcade. There is a $30 minimum for warm food to be delivered. I ordered a 14" pizza from Salerno's and some fries to meet that threshold. The food was pretty good. I at first thought it was too much for my small group but we (or I) managed to finish it all. They have some beverages and snacks you can order in the meantime. There's plenty of space for adults or those not participating to sit and I saw quite a few people on their laptops working and even reading. Overall, the kids definitely had fun.

I didn't experience any issues during my visit. Then again, we were there on a random spring…read moreSaturday without any plans. We kinda just walked in. There were quite a few birthday party's happening. The place is run by teenagers. So it's pretty lax. 3 stars because: - You can only buy/order hot food if you're having a party. - You have to buy/wear their socks (as opposed to bringing in your sticky socks). - The establishment wasn't dirty, but it felt less than clean. Overall, not a negative experience. I'm sure my kids will want to go back. Pro-Tip: If you can see yourself visiting more than often, be sure to save your socks. They're $3 a person.

great staff and kids loved all the different things to jump on! So fun and interactive :)read more

I brought my 3.5 and 5.5 year old kids here. I was worried that my 3.5 year old would be a little…read moretoo intimidated to have fun but there were plenty of areas without too many kids to bounce her. My kids enjoyed the foam pit the most. I did notice a few had words carved into them, but nothing derogatory caught my attention. They do have an area for under 10 that has some climbing and other structures. We paid for the 90 minute pass. They do a good job of announcing when your time is up, as they seem to time it to 15 minute intervals. I was a little outraged that the socks were $6 each but glad that we can bring them back on our next visit. They also have arcade games and concessions so expect to spend extra money on top of the base cost!

Wow very unorganized and and extremely filthy there is no one checking you in as you walk to the…read morepark also very cold so make sure you bundle up when you wait for the kids to play It is so dusty Al the dust flying g from the fans No too expensive and extremely dirty

An amazing time was had!…read more Not as young as I used to be but I STILL enjoyed running, jumping, falling and laughing with my oldest grand-baby. Nice clean space for the little ones to be free and have some good clean fun. She ordered cheese pizza but wanted to continue jumping. She claimed to be thirsty but continued to jump and play. Her only break was for the bathroom then it was back to jumping. My grand baby had such s good time that she was sad to go. Of course, being the AWESOME grandma that I am, I promised to bring her back. Lol. I asked her if she was tired or sleepy, she told me no. Wasn't in the car for five minutes and she was knocked out.

I don't like writing reviews, but I feel compelled to warn others about my experience with Sky Zone…read moreOrland Park. Their handling of billing and customer service is beyond unacceptable. Like many others have reported, I was repeatedly overcharged despite canceling my membership. They continued to bill me unauthorized charges totaling $100 over two months. I made multiple attempts to contact them--calling several times only to be met with a full voicemail box, and sending emails that were completely ignored. There was zero effort to acknowledge or rectify the situation. At this point, this is not just an oversight--it feels like outright theft. The complete lack of response from their management makes it clear that this is either negligence or intentional. Businesses that operate this way should not be allowed to continue taking advantage of customers. I strongly advise against doing business with them. There are plenty of reputable alternatives in the area that actually respect their customers. I am disputing the charges with my bank and keeping an eye on other reports of similar issues. If this pattern continues, legal action, including a potential class-action lawsuit, may be necessary. Consumers deserve better than this. Edit - Response to their response 02/26/25 Your response is a generic, copy-paste reply that does not acknowledge the specific issues raised. The fact that multiple customers have reported the same billing problems, and yet your only resolution is to push us through another delayed email process, speaks volumes about your business practices. I've already attempted to resolve this through calls and emails that were ignored. Furthermore, the image of the "Business Owner" on your profile appears misleading, as research suggests a different individual actually owns this location. Really you are race swapping identities? You all are hardcore. If a company cannot even be transparent about its leadership, uses race swapping tactics, how can customers trust it to handle their money fairly? Is my research wrong here? See attached screen shot from 02/25/25. Based on your response I more strongly then ever advise against doing business with them.

The employees on the floor were very rude. They had no respect, very snarkey. I brought my own…read moregrippy socks, not knowing their rule. I was there for my grandsons christmas break. I got rude looks the WHOLE time before a young lady came up to me and nastily told me to put on epic air socks or I would have to leave. I was not intentionally breaking their rules and I got greeted with a rude slap on the wrist instead of kindly telling me that they have a rule. I was shocked at how this generation has no respect for accidents. I will NOT be going back or recommending it to my grandsons friends.

So much fun. Sunday morning is toddler time for 9:00am - 100am…read more This place is EPIC!! Very clean and well decked out with several play areas. All of the play zones are well maintained and very well staffed. I have never seen kids with so much energy and having such a wonderful time playing. Epic has a fully stocked snack bar and a birthday party area too. A grandparents paradise!

I will give them 5 stars but they have very low staff and most of the young staff have no idea what…read morethey are doing remember some if not all the rides need to be supervised and have to be harness. If they don't know what they are doing your kids have potential risk to get hurt. They have 2 or 3 rides closed to lack of staff. Which they should tell you upfront before you pay full price for all the rides. I had fun but I was getting annoyed that non of the staff will want to open the rock climbing nor the flying ride nor a ride That spins because Insufficient staff. I had not seen my bra daughter for over a year we met There and we paid the most expensive ticket so she could ride all of them And those rides were Closed until I actually told A kid to please Let My granddaughter rock climbed and he said no we don't have enough staff but eventually after telling him we were there for only 2 Hours he let Her climb

We went to urban air for my nephew birthday. I bought pizza for the kids and they the staff over…read morecooked the pizza. As you can see the sausage ar black. Also the crust tasted burnt. The kids refused to eat the pizza and we ended up throwing it away because they refused to give us a replacement even though we hadn't touch the pizza. They gaslight us saying the pizza wasn't burnt and it looked good and all the pizzas looked like that. All I have to say is don't waste your money. Update 10/23 Urban air responded to this review to contact them and leave my contact information. As of now no one has reached out to me after I reached out and as they requested.

They literally don't have enough employees to open the whole facility. The inflatables area (half…read moreof the building) are closed because they're required by the state to have attendants at each one. And they can't staff it. That's not to mention the actual conditions of the building. It's a shame, because it's in a great area, with ample opportunity, just needs better management/ownership. But it stays packed on winter weekends, so why change anything.

This place only had 2 staff members in the whole facility with 100 people. Its dirty unsanitary…read moreand unsafe. Disgusting

My daughter would live here if she could! We love this place! From the staff to the coaches, to the…read moreowners too, everyone here is wonderful. I've watched my little baby in the mom and me classes grow to become quite the little gymnast.

We heard horror stories from former competitive team families that left about the deplorable way…read morethey were treated and didn't want to believe them. Very vindictive, unprofessional behavior toward us. So contrary to the sportsmanship they claim to instill in our kids. We were denied a full months refund on tuition paid in advance, they said she could not attend her year end banquet even though she worked toward it, nor would they allow her to say goodbye to her teammates. Our child never attended one day that they deserve to keep my money. Also, if I signed a contract agreeing to this policy, I'd like them to mail me a copy (still waiting). But I don't believe I did. You are absolute jerks but hide it well as long as you have people's business. Our child didn't leave for another gym, so to act like vindictive, jilted lovers is so opposite of what you preach. Vindictive because you are withholding things from her to punish her for making a life choice at 16 years old. I never expected such behavior with the exception of one front desk person. Her I expected it from. ALSO, in my opinion, the turnover rate of coaches is very high and that should be concerning. In my opinion.

Took the kiddos here for a few hours over their spring break last week. We had an absolute blast…read more Burned a ton of calories, played dodgeball and really loved the balance beam battles over the foam block pit. What an awesome way to spend a few hours! Highly recommend!

Wow, how this place has fallen. Six year ago, this place was fresh and new. But we now know that…read morethe quality has fallen. There were multiple attractions that were out of order, the women's bathroom didn't have soap (according to my wife), and the place needs a deep cleaning/update. The only reason I gave this a star was because the young lady did give my son free socks. The teenagers were not attentive and were talking to each other paying attention. Please get it together.