We took the kiddos for a birthday. It's a reasonably priced place, but it's not that big. Our boys…read moreare nine. They ran around and enjoyed the park, but I noticed they started getting bored soon after. I noticed the teenagers stayed on the basketball court. Technically, outside food isn't allowed. However, the agent did let me bring in a small Gatorade. Overall, it's a great place for small birthday parties or burning the kids out on a random Saturday. I just wish there were more variety.

Undertrained staff and apathetic management. After waiting in line for a very long time to claim…read moreour tickets and fill out waivers I asked the young lady at the front about changing the our reservation and removing some tickets for some ages and adding others. She seemed incredibly confused and panicked by the request. After a while of messing around by her computer she told me that she is new and apologized for the inconvenience and the wait. I asked why management let her work by herself if she's inexperienced and she laughed and said she didn't know. After a long while of messing around and help from another employee we finally got the tickets we needed as well as the required socks. The actual park was fun and interesting with lots of obstacles and courses, and the party I was with seemed to enjoy their time. However when we got our food it was also a complete mess. Same situation. Untrained staff very quick to throw management under the bus. It seems they hire mostly teenagers, but maybe it was just the day we went. I hope management trains their staff more, because if they did this would have been a very fun night out. Staff was nice either way. Fun park just ran in strange ways.

My son loves it here, specifically jumping into the foam from the diving board…read more It's worth a membership if you are going to go more than 1x a month. It's $10 for an adult to go without a membership. The memberships are for 1 adult and 1 child so if you get one your partner cannot share that membership. It's well managed, there are food options and we came here for a kiddo birthday and it was so fun, thy provide food with the party options. You get 2 hours to jump and they call you to leave by the color of your bracelet over the intercom.

We have come here before for a birthday party and had a great time. We recently visited on a Sunday…read morefun day with a few family friends. Signing the waiver is pretty easy, you can do so on your phone. They have socks for purchase but we had our own from the previous visit. They have plenty of lockers and cubby's to store your shoes, outer wear etc. The kids enjoyed the trampoline park & the arcade. There is a $30 minimum for warm food to be delivered. I ordered a 14" pizza from Salerno's and some fries to meet that threshold. The food was pretty good. I at first thought it was too much for my small group but we (or I) managed to finish it all. They have some beverages and snacks you can order in the meantime. There's plenty of space for adults or those not participating to sit and I saw quite a few people on their laptops working and even reading. Overall, the kids definitely had fun.

My wife booked a party for our child's upcoming birthday. She realized she made a mistake with the…read moretime and called several times to discuss the posibility of moving the time. She also emailed several times. Neither her phone calls nor emails were ever returned. She then went in person and just indicated that she would like to cancel the party due to the poor customer service and frustration of the events that occurred and was told that the deposit was non refundable. I then called the location upon her return and actually got someone to pick up the phone. I asked to speak with the manager and the nice associate the I was speaking to indicated to me that the manager was on the phone with another location. I asked for the manager's name, and was told that he could not divulge that information. I just need a first name, not first, middle initial, last name, address, and SSN. I found that request not being met to be fairly odd, though in line with a manager that would not return phone calls or emails. I was given an email of guestservices@altitudelombard.com, which I have emailed and asked for a call back to discuss the deposit. I was told that would go directly to the manager, but I won't be holding my breath for a response, given the level of service we have received so far.

I didn't experience any issues during my visit. Then again, we were there on a random spring…read moreSaturday without any plans. We kinda just walked in. There were quite a few birthday party's happening. The place is run by teenagers. So it's pretty lax. 3 stars because: - You can only buy/order hot food if you're having a party. - You have to buy/wear their socks (as opposed to bringing in your sticky socks). - The establishment wasn't dirty, but it felt less than clean. Overall, not a negative experience. I'm sure my kids will want to go back. Pro-Tip: If you can see yourself visiting more than often, be sure to save your socks. They're $3 a person.

I brought my 3.5 and 5.5 year old kids here. I was worried that my 3.5 year old would be a little…read moretoo intimidated to have fun but there were plenty of areas without too many kids to bounce her. My kids enjoyed the foam pit the most. I did notice a few had words carved into them, but nothing derogatory caught my attention. They do have an area for under 10 that has some climbing and other structures. We paid for the 90 minute pass. They do a good job of announcing when your time is up, as they seem to time it to 15 minute intervals. I was a little outraged that the socks were $6 each but glad that we can bring them back on our next visit. They also have arcade games and concessions so expect to spend extra money on top of the base cost!

Wow very unorganized and and extremely filthy there is no one checking you in as you walk to the…read morepark also very cold so make sure you bundle up when you wait for the kids to play It is so dusty Al the dust flying g from the fans No too expensive and extremely dirty

daivaughn deserves a raise and he deserves to be promoted for his hard work, he is a great and very…read morehelpful employee

An amazing time was had!…read more Not as young as I used to be but I STILL enjoyed running, jumping, falling and laughing with my oldest grand-baby. Nice clean space for the little ones to be free and have some good clean fun. She ordered cheese pizza but wanted to continue jumping. She claimed to be thirsty but continued to jump and play. Her only break was for the bathroom then it was back to jumping. My grand baby had such s good time that she was sad to go. Of course, being the AWESOME grandma that I am, I promised to bring her back. Lol. I asked her if she was tired or sleepy, she told me no. Wasn't in the car for five minutes and she was knocked out.

Great place to have fun and let the kids burn off excess energy. Don't eat the pizza unless you're…read moreinto raw dough. Very disappointing for the money we spent. My wife took my daughter to the rest room and found it not only disgusting, but everything was broken. That tells me they have no management staff Be careful of this place. If they can't get the little things right, what else safety wise is going on?

The employees on the floor were very rude. They had no respect, very snarkey. I brought my own…read moregrippy socks, not knowing their rule. I was there for my grandsons christmas break. I got rude looks the WHOLE time before a young lady came up to me and nastily told me to put on epic air socks or I would have to leave. I was not intentionally breaking their rules and I got greeted with a rude slap on the wrist instead of kindly telling me that they have a rule. I was shocked at how this generation has no respect for accidents. I will NOT be going back or recommending it to my grandsons friends.

I will give them 5 stars but they have very low staff and most of the young staff have no idea what…read morethey are doing remember some if not all the rides need to be supervised and have to be harness. If they don't know what they are doing your kids have potential risk to get hurt. They have 2 or 3 rides closed to lack of staff. Which they should tell you upfront before you pay full price for all the rides. I had fun but I was getting annoyed that non of the staff will want to open the rock climbing nor the flying ride nor a ride That spins because Insufficient staff. I had not seen my bra daughter for over a year we met There and we paid the most expensive ticket so she could ride all of them And those rides were Closed until I actually told A kid to please Let My granddaughter rock climbed and he said no we don't have enough staff but eventually after telling him we were there for only 2 Hours he let Her climb

We went to urban air for my nephew birthday. I bought pizza for the kids and they the staff over…read morecooked the pizza. As you can see the sausage ar black. Also the crust tasted burnt. The kids refused to eat the pizza and we ended up throwing it away because they refused to give us a replacement even though we hadn't touch the pizza. They gaslight us saying the pizza wasn't burnt and it looked good and all the pizzas looked like that. All I have to say is don't waste your money. Update 10/23 Urban air responded to this review to contact them and leave my contact information. As of now no one has reached out to me after I reached out and as they requested.

We took our kids to the Toddler Time at Get Air Downers Grove and they had a blast! It was Pirates…read more& Princesses themed, they got snacks & goodie bags, stickers, pirate hats, and even both had their faces painted like The Flash. I especially wanted to give a shoutout to Emilija. She was so nice to our kids and really went out of her way to make them feel special. You could tell she genuinely cared about making sure they were having a great time. Customer service like that really stands out. Thanks again, Emilija!

My sister recently hosted a birthday party at Get Air, and unfortunately, the experience was…read moredisappointing due to several issues that need attention. The biggest concern was the temperature in the party room. We had more than 40 guests in the room, and it was extremely hot and uncomfortable. There was only one fan available, and when we asked if another fan could be provided, we were told that the additional fan was reserved for guests using the massage chairs. Given that the party room was packed with over 40 people, it seemed like a much greater need existed there than in the massage chair area. The heat became so unbearable that several guests went to their vehicles to retrieve battery-operated fans just to stay comfortable. One family even left the party early because of the conditions. It was clear that the room's ventilation or air conditioning was not adequate for the number of people using the space. Installing blinds on the large window may help reduce heat from the sun, but the HVAC system should also be evaluated to ensure the room remains comfortable for party guests. Another issue involved cleanliness and customer service. One of our party guests became sick and vomited. When the employee who appeared to be the supervisor on duty was informed, his response was disappointing. He appeared irritated and stated that he had another party to attend to and would get to the cleanup later. This was not an appropriate response to a situation involving guest health and sanitation. Based on this experience, I believe this location would benefit from: Additional staffing to properly support multiple parties at the same time. Improved customer service training for employees. An inspection of the HVAC system in the first party room to address the excessive heat. Additional cooling solutions, such as fans and window blinds, to keep guests comfortable. While the children enjoyed the attractions, the overall party experience was negatively impacted by the uncomfortable conditions and lack of responsive customer service. I hope management takes these concerns seriously and makes improvements for future guests. Rating: 2/5 Stars Provide your feedback on BizChat Can you shorten this review for a Yelp post?Can you tone this down to be more neutral?Can you rewrite this as a complaint email? FilesFiles

For the price this place charges you would think there would be a better teacher:student ratio. It…read morewould also be nice if the mats were cleaned or updated. I cringe every month when the payment comes out because it's so overpriced and not worth it but my daughter likes going so eh. Plus enforcing rules would be cool. I always see people with shoes on in the gym.

My daughter has been taking classes at Flying High since she was 3. She is now a teenager. Flying…read moreHigh staff is so friendly. They keep us updated on skills, events going on at the gym and really make us feel like we are at home. You are not just another number here. It is a safe and clean environment where she has flourished.

Love this place for our grandkids! Fun to watch them and they get lots of exercise and have so much…read morefun!

Nice place. We enjoyed ourselves. Not over crowded. Price is not bad. Plenty of room for lids to…read morerun wild and get some energy out.