Sky zone for me was a super cool experience. I liked the basketball courts and zip line and rock…read moreclimbing

Went here with my kids. We are members for years. It's 9:45. They close at 11. I start ordering…read morepretzel snacks and some 16 year old girl stops the order and says they are not doing hot food anymore. Pretzel bites literally would take 5 minutes if that. Stopping an order right in the middle of the attendant taking it is so unprofessional and shows why this place has turned into a ghetto Sky Zone. Go to Flight. This place has gone down the dumps and you can tell they don't care. This is how it starts. Businesses think it doesn't matter when they lose one customer. But we are a family of 7. We won't spend a penny here again. My 5 and 8 year olds get pushed around almost every time we come here by kids double their age and they have nobody above 16 to do anything about it. They allow 18 year old men to play dodgeball against 5 year olds. There is literally no age grouping. My son nearly broke his nose and my attorney wants me to sue. We are still under the statute of limitations so now I will probably go thru with it after tonight. It's the straw that broke the camels back. This place could be nice if the owner and manager cared. But they save money by hiring kids that don't care and every attendant is younger than the next. I ask to speak to the manager Isaac and he is maybe 18. He repeats the same BS as the 16 year old "girl" who literally stopped the attendant from placing my order. No apology. No explanation other than this kid say in g we stop serving food an hour before closing. Well. It was an hour and 15 minutes before closing and there is nothing that states they stop serving hot food anymore hour before closing. I was not ordering 3 large pizzas. I was ordering my kids pretzel bites. What happened to customer service?! What happened to taking care of the customer. We stoooed having our birthday parties here because it's run by -6 yr old kids who have no manners, no sense of respect, no training on customer service. There are 15 people standing around literally doing nothing. They could stop serving food 15 minutes before closing and use all the people standing around to clean the kitchen within 15 minutes. If I walk in a restaurant at 8:55 and they close at 9, they understand that they will have to make the food. Over an hour before closing and I get treated like I am a 16 year old kid by some kid who I think was a female. Literally the attendant was keying in my murder and she stopped him. She had not started cleaning yet. It's not like she was done cleaning the kitchen. She had not even started. What a joke if a place. But this is why ppl don't go here anymore. It's ghetto and run by kids with no training, no respect, no sense of what their job is and what they are getting paid to do. Shane in the owner. Shame on Jesse the GM and Shane in Isaac the 18 yr old manager who did absolutely nothing but lie to me.

I went to this son of a place..... my babies were so sad to see they were closed at 7:20 PM when…read moretheir website and door specifically said 8 PM this place is an absolute scam and their customer service was HORRIBLE my little babies were so astonished to see they were closed.

If I can spare even one of my brothers or sister from the embarrassment I experienced at this…read moreestablishment; mission accomplished. Don't spend your hard earned money at a place that doesn't want you there.We drove over an hour to try out somewhere new. From the second we entered the door there was an unfriendly air about the way even the kid at the reception desk acted towards us. My son of eight sensed it and said he didn't like the place. I'm not sure if this was the owner; but after telling her thank you and have a very good evening; a situation came up where this woman called me; a grandfather with a graying beard;'boy'; like it was 1950.Not 'sir' or 'mister'; but "boy" with a touch too much of southern twang.Even my son was taken aback. At almost 50 I have never been spoken to in that manner. It was utterly demeaning. The fact that she felt that was appropriate proves that business doesn't deserve my patronage. Don't go here if you expect to be treated humanely.

I was happy with the front of the facility which catered to littles. Of course, my four year old…read moregrandson wanted to go into the climbing structure in the back. There were no signs regarding age, so I saw no reason to refuse. There was another little boy about three back there, too. Both of them got up in the structure, couldn't see their mom and grandma and wanted to come out. The complexity of the structure made it confusing to find their way out and they both started screaming for us and panicked. The man at the front desk just kept on reading his book or phone and ignored the chaos. I am way too old to try to climb up into the thing so I was lucky that the young mother retrieved her son then went after my little guy. Much better supervision is needed there. I won't be back.

We L O V E love love love Ergadoozy!!!! The building really is massive which we were not expecting…read more Our 20 month old still isn't walking unassisted and our house is so small that she can get anywhere while walking along and holding onto a table, chair, or couch. Ergadoozy has tons of open area to encourage her to take some independent steps! The little shopping carts she loves to hold onto and walk so while it's not totally independent, we'll take it, lol. We got the 6 month pass and it's already paid for itself with how often we've gone. I haven't had any other issues with kids or parents and everyone has been so polite, even helping my daughter stand back up when their kids might bump into her while playing. It's so nice to have a space for kids to be kids! It can be loud and busy, so if you aren't a fan of that maybe go later in the evening on weekdays when it's slower. I love that kids can run around yelling and be kids in a safe environment. It's also great for her to try new toys so we're building a nice Christmas list every time we go, lol. There's a gift shop inside too so we try to steer her away from that.

This entertainment venue is well suited for many different events. Groups, parties, individuals…read more Clean. Safe, friendly environment.

Went with my 6 year old daughter. We arrived about 5pm. I was informed the park closes at 6pm and…read morethe fee would still be for the 90 min jump. I said okay and paid. About 15 minutes into my daughter's jumping, an employee asked me "is that your child"? I replied yes. He said she can't have REGULAR socks on. I said no, she has socks with the grippy things on the bottom from another trampoline park. He later came over and I showed him the bottom of her feet. He walked away. A couple minutes later a teen employee said the exact same thing and I told him the exact same thing and showed him her socks. He said they have to be socks from Elevate. I said, can you go get her some socks then? He said no, you have to pay for them. I told my child to continue playing. A third teen employee approached MY CHILD with the second kid that just approached me, without me being around and I saw him motion for her to get out and said something. My child is looking sad and I became immediately upset. I told him you don't tell my child to get out, you talk to me, don't say shit to my child. He and I both became aggressive in our tones. At this point it's about 5:20pm. The manager comes over, who was actually the first male to approach me. Saying the same script and I said that's fine, can you get her some socks she has less than 30 minutes to play. He repeats no... company policy etc. I respond, well just give me my money back and we can go. He refuses because he says all says all final. I requested a coupon. He says no. I said, well my child will continue to jump. He says he will have to call the police and I replied, "Call them". Because at this point this is Ridiculous! This is a 6 year old trying to have an hour of fun in appropriate socks bought from a similar trampoline park, but because the sell of these socks, are more important than customer service, and he could have easily just given her socks to finish out the 30 minutes or given me a coupon for another day or ANYTHING reasonable, her day was ruined. It was never that serious. I don't think his tone wouldn't have been the same with a white family and I said that! When the police arrived, I went to talk to him after he spoke to the Manager, that claimed I caused a scene and I did not. I said what I said and sat back down. My tone was only aggressive with the young entitled employee who was rude to my child and got loud with me. Once it was clear the Police wouldn't handle the refund issue and told me to call corporate office, the Manager and the very first employee (woman) who I paid became "tough guys" and the female Yelled "Bye, write a review". So I will definitely do that everywhere I can. But ultimately, I want my money refunded or a coupon to another park so she can complete her jump because going to Elevate was the only thing she wanted to do. That manager sucks as his job because this was an EASY fix and then he refused to given me any corporate information because he wanted to show out once the cop showed up. I read the reviews before posting mine and I see my views are not far off from the bulk of others. For the amount they charge, the damn socks should be included or having the same brand/style socks from another park should be fine.

I highly recommend this location. We, at least twice a year not very often. We usually come at the…read morebeginning of every year because we are gifted a pass for the kids for Christmas and we come as a family such such a great idea and so much better than a present. You get free icy passes with the bundle deals I highly recommend looking into them. I'm family member stated she paid around $200 for eight passes and everyone got a free icee This does not include socks. FYI. They added a ton of new slides, and other areas for the kids which is great They have a large locker area and even lockers you can lock . The facilities always clean in the staff is very nice.

Niece's Birthday Party. They had a blast. Busy place. Would suggest staying with the kids if they…read moreare smaller. But clean and the kids had a blast.

Took my grandson 12/27/2025 around $30 with socks. After we paid, I was looking around very dirty…read more The tables have not been cleaned. Floors are dirty.. as I looked around. They had three obstacles blocked off basketball and the obstacle course. I would not have paid if I knew in advance that they were blocked off. I should tell people upfront before they pay. Or at least offer a discount.. a lot of the mats are very dirty and are worn out. This place needs a deep clean. Not sure if I would return.

My little man loved this place! He bounced like Tigger the Tiger for an hour without stopping!…read more Great way to wear out your little one! lol. This place is so cool! The trampolines are flush with the raised floor so no worries of falling off. They have a toddler area with toys. Another area for dodge ball, another area for basketball and an area for doing tricks and you land in a foam pit! They also have a snack bar. The prices are excellent and the staff is friendly and helpful. I can't say enough good stuff about this fun addition to Glen Carbon! I'm taking away a star because every time we come here the price is different. The last four visits the price has been higher each time. I don't know why that is, but I'm starting to feel a bit cheated some how. I think they may be having some management issues. My little guy begs to come here, so I'll keep coming, unless the price gets too high.

So fun and worth the money for kids parties. They have party rooms and zip lines and ball pits and…read morearcade games.

We came here during the week for family night not that they hosted family night, but made it a…read morefamily night together. I would say it was steady, but not overly busy. The ride on cars or bumper cars were fine, but they were only two functioning. We ordered wings and pizza. The food was mediocre, but I definitely would not recommend getting the wings. They do have adult beverages adult. You may need a little sip while your kids are running around being crazy. I love that they have chairs and couches for adults to relax while their kids get to play. It's really a great concept. There are private rooms, birthday parties and a little zip line inside Highly recommend

It's like our second home. Fun, competitive and caring environment. Jenny truly cares about each…read morekid there!

Gymnastics Zone has been great for my daughter!read more