this is five star review is because we go in the daytime when all the kids are in school. It's literally empty and so clean. My son really appreciates the sky zone worker named Jamal. He is the best he pushed the kids down the slide and he's very Rizzy and nice. He's been there for two years. He definitely deserved the raid and promotion! read more

This review is meant to serve as a recognition for both our check-in/customer service rep and our party host on the day of my son's ninth birthday party. From the moment we arrived, we were welcomed and taken care of with exceptional customer service. Instructions were clear and well designed. Thank you to Jaydee for a very easy check-in experience both for me as the part host as well as our party guests. Thank you to Anna who was very warm, accommodating, easy to work with and excellent with the kids. She assisted in the party room with serving pizza, refilling drinks and she even hosted a game that resulted in icees for the winners. My son left the party happy and fulfilled and that's all I could ask for. read more

Great variety of things for different ages of kids from 2 to teenager. There's trampolines, foam pit, a toddler indoor playground area, a bouncy basketball court, tall steep slides, etc. Birthday party rooms are on the second floor. You can easily spend many hours here! read more

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This place was PACKED. I dont know if there is a certain capacity but this place seemed like it was over when we came by for a bday party. Some of the floor was sticky, and although I saw people working at the front, or helping with parties, I hope they will have more people overseeing the play areas. I saw some kids being VERY aggressive and even make a kid cry, no one from the establishment was supervising, the parent had to jump in to stop the confrontation. I liked that the place had different trampolines, big kids slides, and zip line, with even some areas for smaller kids, but like I said before, if you are going to have a big kid area, you gotta have some people supervising. If anyone is wondering about the pictures I took, it was after few hours later after most of the people have left. Not sure if there is some promo during the afternoon which led to a ton of people in the place. read more

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First time at this location and the kids had a blast. One of our friends had a guest pass so we were able to come and play for a while. The zip line was closed, but there's a lot of other play areas for the kids! They went down the big slides, swung on the big swing, even played the video games in the way back. My sons had a great time. We ordered pizza and drinks and the pizza is so good! It was so cheesy and the crust was super light and airy, best pizza at a kids place I think I've ever had. The tables were clean and my son got an ice pack (hit his head on the ground) and they were super nice! He accidentally spilled some ice out of the bag and a worker saw and came right over to sweep/mop it up. Will be back! read more

I took my niece and nephew to Sky Zone and we ended up spending a few fun hours bouncing around and burning off some serious energy. The space itself is on the smaller side, so I can only imagine how chaotic it gets on a busy weekend. During our visit it wasn't too crowded, which helped a lot. The kids had a great time and are already asking when we can go back. That said, the staff seemed pretty disengaged. One employee at the top of the slide was on his phone the entire time we were there, which wasn't exactly reassuring. Still, the kids had a blast, and for a weekday outing, it was a win overall. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Rancho Cucamonga, California

First time to this location, we have a membership at another location, and they do not accept it. Parking was very easy, large lot. Felt safe. Inside, every staff member we encountered was extremely friendly and helpful. We visited on a Thursday during summer so it was extremely crowded, for being a trampoline park, not a lot of trampoline activities, but there were a lot of things to do. Liked the area for toddlers, never seen that before, clean facility, and fair prices on the food. Clean restrooms. Absolutely loved how much seating was available for parents, and the cubby for shoes. Would recommend this location, possibly return when it isn't as crowded, wish there were more trampolines for jumping though. read more

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This worker keep leaving his job and join his girlfriend. And this place allow person dress like this when its all kids around watch her half naked. I mean come on if u want to impress everyone there go to beach!! And why the manager allow this person enter the building when there's a lot kids ?! Trash everywhere. I saw other worker its work except this boy. Just keep busy with her gf while everyone work. And I dont think his on break either ! read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Rancho Cucamonga, California

This place would be more enjoyable, if I weren't so grossed out by the filth. The fans overhead are chock full of hair and dust. There was a used bandaid on the floor near the zip line. The dust on the blue slides were inches thick. The tables in the cage were covered in food and just nasty. The staff huddled together and gossiped near the cafe while they could have been wiping down the tables and chairs and throwing the trash away. As a business owner myself, if I had hired these young people I would have been irate seeing them standing around while there was work to be done. read more

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I hate to be the person to write this review because my kids enjoy coming but...Be aware when your children are playing here. We have come multiple times and haven't had a problem but today, on a Friday night, it gets packed. The establishment here needs to enforce some type of age limitation/ seperation when playing certain games. My young child was playing dodge ball with other kids and some of this kids were big compared to others. Teenagers playing with 8 year old kids shouldn't be allowed. I understand it's at our risk and we sign waivers but something needs to change. I've gone to multiple play areas similar to sky zone and all the ones I've been to have different courts for different age groups. Long story short another kid threw a ball at my son's face and broke his glasses and he now has a swollen cheek. The balls they use are made of foam and this should have never happened. The worst part of this all is I asked a staff member to calls his manager. The staff member was on the walkie talki and said to walk to the front and she would meet with me. I stood there waiting for this manager and she never showed up. Keep in mind this was an urgent matter. My child now doesn't want to come ever again and now we need to change party plans. I ask that you guys have a pow wow and figure something out so this doesn't happen again. Maybe a time limit or a separate court. This could have been a lot worst. read more

This location is always dirty, lots of trash! The kids don't notice because they are having the time of there life. read more

Sky Zone Trampoline Park - This has happened three days in a row. Trash should be cleaned up - Trampoline Parks Near Me - Rancho Cucamonga, California

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This location is hidden in the back of the plaza , drive towards the end of the plaza adjacent to the 15 N freeway. ( in the same shopping plaza as Walmart ) I've listed the 3 different party package for ease of comparison . When ready, reserve on their website www.skyzone.com Mega VIP jumpers get a Standard pass to come back and jump again any day after the party. All 3 party package comes with host , hassle free set up and cleaning . Party Package: 10 jumper package price comparison: MEGA VIP:$450 additional jumpers $45 Jump time is 120 minutes/ Full event time 180 minutes . Includes : choice of tables or room sky socks 1 t-shirt for guest of honor printable invitations, 1 large pizza per 5 jumpers 1 drink pitcher per 5 jumpers water bottle and stickers for guests VIP pass for jumpers . EPIC: $360 additional jumpers $36 Jump time 60 minutes/ Full event time 120 minutes. Includes : choice of party room or tables sky socks Printable invitations 1 Large pizza per 5 jumpers 1 drink pitcher per 5 jumpers 1 t-shirt for guest of honor Does not include water bottle/ stickers for guests Does not include VIP pass for jumpers BASIC: $310 additional jumper $31 Includes : 60 minutes jump time / full event 120 minutes . Choice of party room or tables Free Sky socks Printable Invitations Options to bring outside food $50 fee Does not include 1 large pizza Does not include 1 pitcher drink Does not include printable invitations Does not include t-shirt for guest of honor Does not include water bottles, stickers for guests Does Not include VIP pass for jumpers read more

Over priced, packed and EXTREMELY DIRTY. One time was all I needed to see it wasn't worth coming back again. Oh and the area for younger kids has an iron fence that was starting to come apart down by the ankle/foot area. MAJOR danger hazard for the littles or even the parents walking past it and not seeing the metal sticking out. read more

The cleanliness of this place has completely gone downhill this place looks like it hasn't been cleaned in days. The zip line is closed. Also, the entire toddler section the three-story one (little ninja section) is completely closed and I wasn't even told that at the front desk when I checked in to pay which leaves very little options for my toddler to play. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Rancho Cucamonga, California

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This place is that absolute worst place. Can't even speak to anyone over for the phone and their mail box has full since 2023. Their headquarters are not reachable by phone or email and they do that so the consumers can't make proper complaints for the way they handle busy. Managers give limited info and refer to website which is horrible to reach out to corporate. If you're reading this DO NOT get their membership package. They scam you and won't even listen to you when you say you don't want membership!!!! Check your account and ask for receipt!!! On top of that on Yelp their team just copy's and paste all their reply's and the exact wording on every single review! Goes to show that don't care about the consumer that keeps their employees paid!! read more

My 10 year old daughter loves this place. Is not over price and you get 90 mins for your kid to burn some energy. Staff is friendly, food is not overpriced and the place is very clean read more

Sorry, but I have to update this review. My daughter has been an elite member for 2 months now and we've come here at least a dozen times since then... this place went from promising to ...... TERRIBLE. The only great week they had was during soft/new opening. Customer service was top notch, everything was brand new, well taken care of and CLEAN... Fast forward to now and omg... it's like the employees; team leads, and managers could care less about the establishment they're representing. Unprofessional, unhelpful, terrible attitudes and zero customer service skills. Checking in takes a long time regardless which line you're in (VIP or regular line) Cleanliness is not taken seriously. No point in having signs posted of no food or drinks on the "floor areas" when no one follows them and staff doesn't say anything (see pictures) Safety doesn't seem to be on their priority list. The staff that are "monitoring" the play areas are too busy checking their phones or talking to one another. Equipments aren't taken care of. You can definitely tell they don't do proper walk through each day prior to opening/closing. (I highly encourage parents to check the mats the kids use to slide down the slides ....) Zero crowd control on weekends. Only decent day/time to go is weekdays in the mornings. Do better. read more

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Second time coming, won't be back again. Not a lot of activities for a $37 price point and a huge portion were not working: Ninja course was under inflated and not usable. Only 1 of 2 pedal video games working. Only 1 of 2 video games fully working(shattered screen) Obstacle course under inflated and not usable. No employee manning the zip lines or swings. Joust bridge bars under inflated and unusable. Didn't even have lids for Icees... And trash EVERYWHERE... Only activities fully usable were basketball court, trampoline and slides. Understaffed and poorly managed, which is not the young employees fault(they were doing the best with what they had). Really would be a better business practice to have a sign stating what is not open or working properly for the day because the only reason we came here was for the mini ninja course that was taped off last visit but open,but unusable, today. $79.36 for 2 people and half a park. Altitude in San Dimas wasn't much better but had double the attractions and was half the price.. read more

Everything went well and overall had a good time but i would recommend expanding the trampoline's a lil bit more

I am having a wonderful time here! The staff has been AMAZING and helpful! My 5 year old spends time burning energy, trying new things and building his confidence. it is safe, clean and great place to spend our down time! read more

This is the morning at sky zone I mean how can you leave trash from the night before, place was empty working standing around and on there phones bathrooms are dirty pretty sad our kids have to see this and we pay our money for this environment pretty sad read more

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It's been downhill since their opening a year or two ago. When they opened there were employees everywhere, enthusiastic, helpful, safe. Now, we are lucky if there are 2-3 bodies roaming the floor. Much of which appear to be lackluster, I-dont-give-a-care what is happening here. They dont enforce safety. There are literally *always* 1-3 attractions closed (today was two). The bathrooms are suuuuper dirty, broken, in disrepair (today was paper in all the urinals, carpet was super messy, toilet paper all over floor) and this was all 10 mins after they opened! Sometimes the food station is not staffed. Open, but not staffed. Often there is only one person working the front and the line goes out the door. It's really a mess. Where is management? Hello? Are they in here? What a disappointment. read more

We went to Sky Zone Rancho Cucamonga right when they opened, and it was such a great experience! The place was super clean, all the attractions were open (and they even had some new ones!), and every staff member we interacted with was friendly and attentive. When lunchtime came around, Omarray was awesome -- patient with my boys while we ordered, helped us decide what to get, and then personally went and prepped our food. Everything was fresh and made to order, which was a nice surprise for a trampoline park! We ended up staying for about five hours, and the staff stayed just as helpful and upbeat the entire time. The whole place was clean, well-staffed, and overall very well-run. Definitely one of the best Sky Zones we've been to -- we'll be back for sure. read more

I have to give a shout out to Jaylan! He is a worker at check in and he was like sunshine! He greeted us with the best smile and even talked us into an elite membership. With summer coming up we might as well come as often and as long as we want M-F. There is a 2 hour limit on the weekends but I bet this place is bonkers on a weekend! This park is smaller than the other skyzones we have visited. But it is clean, there are tons of employees walking around and there are plenty of seat options for parents to observe. Between padded chairs, a bar top that overlooks the play space and dining tables there are plenty of spots. The bar top area has electrical outlets if you are planning to get work done while your kids bounce and jump. There is a nice toddler area which is supervised by an employee as well as a baby area. The amount of stuff for kids to do is great. They have a zip line, swings, obstacle course, slides, basketball court, warped wall, interactive video games and a small trampoline section. I was actually surprised at how small the trampoline section is but like I said this space is smaller than other ones we have been to. There is also a cafe and the prices are pretty reasonable. Plus with an elite membership you save a bit more. I am sure we will get tons of playtime all summer long! read more

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Me and my dad went in here but I would recommend to not. Have arcophobia the slides are massive but the trampoline is fun And the swing that you fall in a cushion im obsessed try it yourself and do the obstacles on the play place! read more

This place is great for the kids. But the major issue is management. It's absolutely dirty inside. trash everywhere, severe neglect to some of the most obvious things like dirty tables pizza boxes on the floor all the teenage team members group together talking it's absolutely ridiculous. I don't understand how the owners are this oblivious to this. The restrooms are super disgusting. let alone don't even have working lights on the inside or locking doors that work. It's really pathetic to be honest. All management staffing needs to be fired and it needs to have a revamp and re-training it's obvious that these kids don't have anyone delegating them. read more

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New manager is an asshole he won't let my kids gt water he almost passed out from exhaust and he only let us get one free cup

My family bought the elite membership to keep the kids busy for the summer. We thought it was a good deal, but everytime we come, one attraction or another is closed, specifically the younger children area. When we ask the workers, the answers are same "we don't know why". It is also very dirty and there is water or drinks spilled on floors. There does not seem to be any workers monitoring many of the areas. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Rancho Cucamonga, California

Had a party this weekend for my son's birthday. The staff was very helpful in setting up and even assisting in serving the food and drinks for 15 rowdy kids. A lot to do there, not just a trampoline park. We just got our son a membership pass as well, we will be returning. :) read more

Sky Zone Trampoline Park - Party area - Trampoline Parks Near Me - Rancho Cucamonga, California

Ordered fries. They served me burnt fries. Staff service was poor. Not a lot to do. Prices were high. Had to help the party staff serve guest drinks. Save your money and go somewhere else. read more

I will start off by saying that my kids love this place. It's a great place for them to get exercise. The downside is that it needs to be cleaned more often. I don't see any employees going around cleaning up any of the messes there's trash all over the floors. The check-in lines are slow and every single time I come here, and I come here often, there is a hassle at the check-in. I have the same kids waivers on my phone number yet every time I'm told that they're not on there or that I don't even have a membership. It's really a pain to try to check in. i've had a manager fix my account, but that didn't seem to help anything. read more

This place is turning into trash. Everything is broken from the young kids area; zip line and basic amenities in the bathroom. The toilet paper are scattered on the ground along with paper towels. You're lucky if someone is manning the swings, otherwise, do it yourself! Lastly, the whole place is sticky... NOT WORTH THE $$$. read more

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We had the best experience I've done quite a few birthdays here, but their manager her name is Sincerly, is the sweetest person I have ever met. I really hope she gets a higher position because this girl goes above and beyond to help. Thank you so much! I'll be coming here more because of her. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Rancho Cucamonga, California

Trampoline park itself is fine...keeps the kids busy and active instead of in front of a screen so I can't complain. But the service was excellent. Employees were helpful and attentive without being overbearing. Patient as my daughter took time to gather her courage on one of the big swings, friendly on sign-in and interacting with the kids. Wanted to call out one in particular - didn't catch his name - but he helped me cancel my membership over the phone when I couldn't figure out the website. We just don't live close enough to get there often so he coached me first through the website and then when I still couldn't figure it out he went through the extra steps on his end to do it for me. Really appreciate good service. Will be back for sure. read more

I am extremely concerned about the significant operational issues we experienced. Our reservation was inexplicably delayed by 55 minutes due to another party occupying our pre-booked time slot. This unacceptable level of disorganization requires immediate attention and resolution. read more

Super dirty , women's bathroom was closed . It's pricy which is okay but you would want a cleaned better experience. I would not recommend the the location in Rancho Cucamonga . Trash everywhere on the ground read more

This place is unsafe many kids are running around without supervision. Fighting and bullying other kids. Some kid got hit in the lip and was bleeding another fainted and another kid got his phone stolen all while I was here. My girls were too scared to even play because they were afraid of getting hurt or harassed by these kids. Staff had zero control over these kids and are even allowing them to do as they please. I made a complaint to the MOD and they didn't do anything. None of those kids were ask to leave. I definitely won't be coming back and absolutely would not recommend anyone bring their kids here. read more

Great place to go. Kids had a wonderful time. Employees were so patient and friendly with the kids. Everyone with a smile

Management need to change the age for unsupervised kids in the park! My grandson was involved couple times with a 14 year old, he was slapped couple times and was called the B - a word, he came crying to me and told me what happened, upon arriving to the court, there were 2 employees monitoring the basket ball area, I confronted the kid and he said "it's basketball". One of the employees then approached me and said, he'll keep eye on him, if he does again he'll asked him to leave! I went to the talk to the manager on duty, he checked the cameras and he saw what I was complaining about, he approached the court where this individual was at, and he warned him! The manager was great at handling the situation and was very sorry about what happen! Which it was much appreciated, he jumped on it right away! KUDDOS to the Young Manager!!!!! Jordan!!!! I notices most of these teenagers are been dropped off and are not been supervised, and in results they can do whatever they want to these little ones and think they can get away with it. Sky Zone need to look into how to make this park safer for all ages! Perhaps 16 should be the appropriate age to be in the park without a parent. ! Respectfully read more

Kids love this place so much to do! Always friendly staff. Sometimes a little crowded on the weekends but still fun for the kids the lines move fast! read more