Everyone I've interacted with has been incredibly kind, welcoming, and professional. It's clear…read morethat this team takes pride in their business and genuinely cares about the people they serve. Their dedication and positive attitude really stand out. A great example of a business that values both quality and customer service.

Had to replace my bumper, get new paint, and new headlight for an accident. These kind folks gave…read moreme a ride when it started to rain because I had planned to walk to my friends house. They also finished the job almost a full week early! Great people and wonderful service

Would not honor their estimate from their own employee. Estimate made and then ignored…read more Mark / talkin' to you.

these guys rock - i got rear ended and was on a time crunch because i was shipping my car cross…read morecountry. they expedited the process and made changes where they saw fit to get it done asap - they were extremely responsive and kept me updated through the entire process. everyone i interacted with was polite and helpful! was recommended to them by my uncle who's a mechanic and would recommend to anyone looking for a trustworthy shop to do the job.

I meant to write this review weeks ago, but life got busy--however, I could not let more time pass…read morewithout sharing how pleased I am with my experience at Shields Auto Collision.. From the moment I met Richard, the owner, I knew I was in good hands. He is incredibly personable, professional, and truly knowledgeable. I honestly thought my car was beyond repair--it would drive fine one moment, then suddenly lose power and shut off, especially at stop lights. It was an unpredictable and frustrating issue that no one had been able to figure out. But Richard took the time to thoroughly test drive my car and was able to pinpoint the exact problem. That alone gave me so much confidence in his expertise. Not only did he fix the issue, but his pricing was very fair and affordable. What truly set him apart, though, was the care and integrity he showed. A few days after the repair, he personally called to check and make sure everything was still running well. That level of customer service is rare. He and his wife are truly gems--honest, dependable, and genuinely committed to helping people. My husband and I are beyond pleased, and we can confidently say: we have found our mechanic! If you are looking for someone trustworthy, knowledgeable, and affordable, do not hesitate to visit Shields Repair Shop. You will not be disappointed. Highly recommend!

Richie and team were fabulous! I purchased a suspension conversion kit from Strut Masters (QX80…read moreair bag suspension to conventional shocks/ spring) and had the team do the work. Beyond impressed! Honest, reliable mechanics are hard to come by but these guys are the truth!!!

I was hit from behind and did know who to go to. Insurance company sent to them. The staff were…read moreextra friendly. They kelp me posted with updates through text. They did a wonderful job. I am so pleased.

The front desk staff here isn't just unprofessional--he is actively hostile over the phone…read more From the moment my wife placed the call, he spoke to her with an aggressive, condescending tone that was completely out of line. He treated her with zero respect, talking down to her like she was an idiot for asking basic questions and making zero effort to hide his disdain. It was the kind of blatant disrespect that leaves you stunned--as if he's never been taught how to speak to another human being, let alone a woman. If you harbour that much contempt for women, you have no business answering the phones in a customer service role. When I took the phone to call out his disgraceful behaviour, his ego immediately took over. Instead of de-escalating or offering a shred of accountability, he threw a power trip, snapped, and hung up--refusing to do business with us altogether. Consider this a fair warning to anyone thinking of calling this shop: expect to be demeaned, talked down to, and ultimately hung up on the moment you stand up for yourself. Save your time and money, and take your business somewhere that actually values basic human respect.

Omar was very friendly and patient and always tried to help me out how ever he could. He and his…read morecrew had everything fixed and painted on time. Reliable place to go get body and paint repairs if you get in an accident.

Omar and his team did a great job of repainting our 2006 Sonata. Easy to work with, reasonable…read moreprice and finished right on time.

The folks at Lee's Collision Center are great folks to work with. Its tough enuff to have to get…read morework done on a vehicle once its damaged but they make it as painless as possible. From the onset of working with the insurance company, to scheduling to communications they set a high bar for customer satisfaction. As a surprise bonus they even cleared up some scuff marks on parts of our vehicle that was not even part of the work order. This was extra impressive and worthy of being a 5-star company to work with.

I've have had two vehicles repairs by Lees. Their customer service is top notch but I expect…read morenothing less from a USAA approved repair shop. I have even sent my son to them for repairs. Can't get much better than this other than to not have a wreck in the first place.

We had significant front end damage to our truck and, based on the reviews, had it towed 30 min…read moreaway to Glamour. Daniel and his team did not disappoint! I was more impressed with Daniel every time we spoke/emailed. Excellent customer service! We have a family member who owns a body shop and his 'friends and family discount' estimate was more than Daniel's. It wasn't just the price that sold us, but Daniel's honesty, assurance, and professionalism sealed the deal. While he had the truck, we asked him to replace the backup camera. He shopped around and got us the best price and even did a lot of re-wiring at no extra charge. They did a fantastic job on all of it. Looks better now than when we bought it! I would recommend Glamour to anyone.

Wow talk about good customer service, cost, and turn around time. The auto body/collision shop that…read moreI use to go to closed so I was on the hunt for a new shop, specifically a family owned business. I narrowed it down to 3 shops and chose Glamour Auto Body Repair based on their reviews. I called on a Friday & spoke to Nick. Brought my car in that same day for an inspection & quote with Nick & the quote was lower than my insurance deductible. Was told that the repair would take 2-3 days. Dropped off my car yesterday morning and received a call today mid morning that my car would be ready by lunch. I was expecting it to be ready closer to the 3 day mark so this was a pleasant surprise. When I went to pick up my car the cost was still the same as the quote I was given. Both Daniel's (the manager & technician) were there during my pick and was very friendly. When I tell you my car is super squeaky clean! They did more than just fix the back bumper damage that I brought my car in for. The front of my hood had some wear & tear marks and they are completely unnoticeable now, thank you! My car looks brand new and clean inside and out, and vacuumed. Thank you so much to the entire Glamour staff for a wonderful first experience. It's not easy finding good auto body shops that have everything: great customer service, fair price, reasonable turn around time, and good workmanship but this shop has it all. I highly recommend them & now have them saved as my first contact for any future car work.

Throughout the entire process of repair I was kept informed about status and progress. Easy drop…read moreoff and pickup. The staff was helpful for all my needs. Dropped my wife's vehicle off as I picked my vehicle up. Couldn't ask for anything more. Will continue to use as my service provider. Have used Mundys for various projects.

I was involved in an incident on October 26, 2024…read more After a few attempts to use a preferred partner shop of Auto Owners, I was forced to select a shop of my own. I chose Mundy's Collision in Lawrenceville, GA. The initial "parking lot estimate" was done by their employee, Pam. This estimate was for replacement of the driver's quarter panel for $7,200. At this point, I submitted my vehicle for repairs under the premise that they would work with Auto Owners to indemnify me to my pre-accident condition. Shortly afterwards I received a call that repair of the quarter panel was possible instead of replacement and that a supplement payment of $3600 would be sent, in addition to the initial $1400 photo estimate from Auto Owners. I thought the supplement was excessive, but they already had my car and I had no other option but to proceed with this shop. I began to receive updates from the shop about the progress on my vehicle throughout the following weeks. It was there for a little over three weeks. I was given a call on 2/28 that the vehicle was ready at a total of $5018 that was due by me. I took an uber to the shop to pick it up because their employee, Dylan, assured me it had been calibrated and tested and was ready to go. I immediately noticed that it was obvious the vehicle had been in an accident and been repaired. You can see the paint doesn't match correctly and there is more metallic sparkle in the quarter and certainly not worthy of the $5,000 price tag. Michael came outside to deal with my feedback and became defensive when I expressed that I did not see the 55 hours put into the repair. I decided to move on from the situation and pay the balance due. Inside the office, Michael says "I don't why you are upset, it's not like this is out of your pocket". I was outraged and was expecting quality and accurate hours spent on the repair, regardless of who paid for it. As soon as I attempted to drive off, suddenly 2 brake lamp warning lights went off. This was after I was charged for over $650 for vehicle inspection. Dylan arranged an Uber for me to go back home for work, which I appreciated it. Coincidentally, the Uber driver said she had a similar experience of Mundy's inflating invoices. I returned to the shop before closing with my counterpart for support because I felt I was being bullied. Ivis (original service writer) came out to deal with me and admitted to manipulating the invoice so the car wouldn't be "totaled." At this point, a man came out and told us to come inside, who later said his name was Dustin (assuming manager). Ivis and Dustin stated they had "moved funds around" to get the insurance company to pay for the necessary work. Then they tried to justify their fraudulent activities by saying they saved my car from being totaled. In actuality all they did was fluff the invoice and did not even fix the car properly. Dustin was condescending towards me and repeatedly asked if I am in the body shop business. Finally he asked what he can do to make it right. I replied that I want a corrected line by line invoice of the work that was actually done, including the actual labor. There is no way this repair took 55 hours. I asked if the labor cost would be refunded and He said absolutely not. In the lobby, Dustin became more aggressive and was very close to my body, telling me take my keys and leave after asking me if I had "checked out." Mundy's Collison never provided me with an itemized list or had me sign off on their additional repairs for the supplement. The final invoice has so much work that was not necessary or even done. I can pinpoint each item. A search of Google reviews shows that this is a common practice with this shop. Countless tales of unnecessary repairs being written up and work not being done properly are there out there. On the following Monday, I was give a refund check of $318. Upon checking another revised, edited invoice, the service writer added details of the shop "discounting" their rates and adding the repaired brake lamp to make it look like they had lower their costs to fit the final bill of $5108.