I went to this practice because they had the earliest available appointment. I needed an assessment…read morefor Tricare to authorize a crown replacement. I had to pay out of pocket and then deal with reimbursement. Tricare needed them to call and give a dental readiness category: 1,2 or 3. 1 is good, 2 is fine for the next year, 3 is bad. Tricare tried to contact them - they do not answer the phone. I tried to contact them - they do not answer the phone. I sent an email and got a snarkey email back that they already provided everything and would not be changing the classification. I sent several emails and finally someone calls me back and it became clear they did not understand the classification process (even though I sent the form that outlines what that means). They said they would follow-up, they did not. I sent a follow-up email - no response. I call the Indy office hoping someone there was maybe a managing partner- haven't received a response. This is unbelievably unprofessional. I am deploying in 2 months and can't get this resolved without their cooperation. At this point, I had to request a refund for the exam so I can go to another endodontist. Please do not go here if you utilize Tricare, even if you're self-pay.

Shady Scammy When…read morebooking i had to do the receptionist's job Insurance, pricing, how soon i'd be going back to my dentist, clarifying the exact procedure i'd be getting, and x-rays. everyone i spoke to was unpleasant. it took months for me to actually get the procedure done and the day of, two hours before they called to verify information. L O L. there was much back & forth and refusal from them to use x-rays i already had done from my dentist and to accept what i was getting done and nothing else. every conversation they kept giving me a range of pricing i might owe because i might need some thing that i made clear my dentist was doing, alarming. "i already have x-rays they've been sent to you", they'd act puzzled and say it's IMPOSSIBLE for them to open them. Dr Pfotenhauer and his assistant were great. I felt comfortable and they explained everything being done. I am very (touch) sensitive and had no issues. i would love to recommend him personally but i don't think dealing with the front office staff is worth it at alllll. they don't take payments but pricing is $500+ for procedures and they want a card on file. i paid cash.

After some traumatic dental experiences as a child, I finally found a dentist I liked. But, as it…read moreturns out, he didn't accept Delta Dental and it costs $250 just to get my teeth cleaned (we won't mention the wisdom teeth extraction). Plus, that dentist was in greenwood and my wife and I had moved to the far west side of Plainfield. So we began searching. Luckily, so luckily, we found Dr. Maupin. When we first got our teeth cleaned here, my wife had 7 cavities and I had 8! That was 6 months after our previous cleaning with the above mentioned, likeable, expensive dentist. So, although he was likeable, he clearly was doing nothing to help our oral health. After 3 years, some fillings, and a multitude of cleanings at Saratoga Family Dental with Dr. Maupin, we still love it here. We recently moved to the north east side of Indianapolis. Our new home is near a plethora of dentists, but we drive 45 miles just to see Dr. Maupin. If you need dental work, get here now. You won't regret your decision.

Hello! Yesterday I was in for my general cleaning and check…read moreup and on my scale of 1-10 and 10 being a great experience I rate Saratoga Family Dental from the front office to the back a 10.... Keep up the great customer service and experience!!!!

Feels like family. Wonderful care and ability to ease the angst of the dental chair. Caring ,…read morepatient, ease of scheduling, and communication.

Incredible experience. Very professional, clean, considerate, and kind. I had a dental emergency,…read moreand the team worked quickly to get me evaluated and even performed a root canal the exact same day.

I have extreme dental anxiety (I had 2 open heart surgeries due to badly done root canals at…read moreanother dentist) and have never been treated with such disdain as I was the first moment I walked into this practice. They initially refused treatment because they saw I'd been crying in the car, although I was calm by the time I came in. The front desk reacted in such a was that my anxiety I'd tried so hard to quell in the car increased 10 fold. They taunted me for being afraid, sending me into a panic attack, and refused treatment. I left and tried again a few weeks later with my husband present but the dentist herself was so condescending and completely lacking in compassion, I left with a serious infection, in a great deal of pain, and with NO improvement in my teeth. This practice is NOT suitable for ANYONE with even SLIGHT dental anxiety. If you have even an inkling of fear or dental anxiety, PLEASE do yourself a favor and go ANYWHERE else. They are 100% not equipped to deal with any cases requiring compassion, care, or a gentle hand.

i was going three for three years until they changed, they changed all new people that do not have…read morethe same hygentist all the time. acording to the indiana amd american dettal office are open from monday thruogh friday 8am to 5pm. and must have three dental. hygentist t on staff and the doctor must check the work. when i went according to my inssurance they were supposed to a oral cancer screening everytime. exrays. she never checked my retainer or night gaurd to see if it fit i complained. it did not. she was supposed ton watch this new person hygentist to show her how to clean teeth and xrays. she did not. she did not let me spit or rinse my mouth out or use mouth wash or clean the place. they book 8 people at the same time took me last but i was the first one in. i thrhow up out side i called my doctor she said that was caused by dirty bactria and could of effect your heart and stomack i was on anti botics. to clean the up. she tried to get me to see a specialist which not coverd my insurance.

From the owner: Your complete dental health is our full-time mission, and by full-time we don't just mean…read moreevery six months at your checkup. Explore our site and learn more about us.

Everything! I hope I don't have a character limit... I hope this reaches someone and saves them…read morethe pain, humiliation, disrespect, hurt and stress they have caused me. I purchased their top tier dentures last year on my birthday 8 grand I went in on a Friday and by Monday I had my teeth pulled and was sent home with temporary dentures. I was completely ignored as I shook and cried scared to death in the chair as the dentist paid me no attention and talked about her weekend plans. I was sent home with no instructions and told to set up a new appointment in a few weeks. I had no idea what to expect. I lost 40 pounds over the next few months and spent massive amounts of money on glue to hold my teeth in. I regretted my decision but stayed hopeful it would get better. I was only given my top set so they did no good eating. I finally had enough and was able to make an appointment to see the next steps. My appointment was scheduled for 7 am I arrived excited to get some relief and comfort only to find out that they did not have a lab technician and wouldn't for at least a month. I received no call or anything to let me know I didn't really need to wake up that early on my day off or that I would need to find a different location to go to not to mention the planning scheduling and arrangements that I had to make to accommodate transportation. I was able to get a hold of Plainfield eventually and be seen by them. To say the least they didn't know what I had in my mouth or that I wasn't a new patient and I was going to be charged. After tears and lots of explanation they put a soft liner in and my temperature teeth were now more comfortable but I was told they couldn't see me because Avon was paid for my service and they were not. I was infuriated and felt so taken advantage of by Avon I was ashamed I had let them do this to me. When I got home I tried to call and complain but only got a recording that promised the opposite of everything I had been through. So now I have to go back to Avon to have my permeantto be made and hopefully they will eventually give me my bottom set as well. Before that my tooth broke off and it had to be fixed. They did it quickly. Plainfield that is. A week later I dropped them and they were gone broke to pieces. Silly me I assumed since they made my first ones in a weekend they could do that this time but oh no they told me it would be 3 weeks that's after I showed up for my appointment they had no one again to see me. I've lost 40 pounds now have no bottom teeth or top teeth at this point and I'd spend $8000 for the very best top-of-the-line. I've never had anything quality like that in my life. I grew up poor we struggled so this was a big deal well I was the worst birthday present in my life because I've had no job for a year and I finally got a job and I have to start my new job as a manager in my town of a very well-known business. meet my team with no teeth and they tell me there's nothing they can do to get them faster. Well that's funny because when they were selling them to me, they got me in three days after several appointments and arguing with them crying having to walk around everywhere with no teeth not being able to talk I sincerely was ready to give up. They made me want to. I'm embarrassed to say it, but I wanted to commit suicide. I was so broken by them and everything that they've done I've never seen the same dentist more than once I was shuffled around lied to used basically robbed and was getting nowhere. I've been working really hard to start this new career and things were gonna start looking up and I kept having to call off work to go to all these dentist appointments and there'd be nobody there and every day you know they would make me think that they were gonna have them ready soon and then the next visit it would be. It's gonna be two or three more weeks I finally get the set that I have to approve and the dentist is telling me if you don't like them we want you to be happy and I'm telling him I don't like them. He made no changes to it. They just want to sew it. I look like a horse with teeth, you know the picture and guess what I still have no bottoms, but they took the mold. I left With The since they gave me because I was excited to finally have some teeth and I called to find out when I would have my bottoms and they told me that because I didn't show up for an appointment that they had credited my account for $1900 back in July, but they did not and

I set my appointment online. Then I get bombarded with phone calls. They wanted a voice…read moreconfirmation of my appointment. Which was fine, but you're calling me at work. That's how I got the insurance. That's how I'm seeing you. So why the harassment during work hours? I called back to confirm eventually on my break. Get to my appointment and they cancelled due to not receiving a voice confirmation. I just walked right out. They won't be touching my teeth if you can't even handle appointments.

Nice staff, not judgmental. Haven't taken care of my teeth in awhile and they fixed me right up…read more Affordable plans to get your teeth health where it should be.

They are the worst family dental I have ever been into in my life and they don't know how to do…read morethere job

Quality care , best cleaning I've had in quite awhile . Nice office staff , left my prior dentist…read morefor this practice and it was a very good decision

Everyone who works here is very kind and had my best interests in mind. I asked lots of questions…read moreand was always given a clear answer that I could understand. Everything from a normal cleaning/checkup to a filling has been pleasant.

Called to set up an appt for emergency visit as they advertise as excepting emergency appts…read more Receptionist response was "we are about to close go to urgent care". Not the most professional way to respond to a potential client. Keyword here POTENTIAL.

In my 60 years, I have never had this good of an experience at a dentist. The care, the…read morefriendliness of all the staff, was just amazing. In 60 years, I have NEVER had a painless filling procedure at a dentist. Well, today was the first time! As someone who has had very BAD and NEGATIVE and PAINFUL experiences with dentists in the path, I have found a good one and now will go back for regular care.