New to town and trying to find a good place for my monthly massage and facial. Decided to give…read moreRenew a try. Please note this review is not a reflection of the staff, just my personal opinion of the overall experience. The masseuse and esthetician were good however I had a few issues with the location. Located in a business park and very close to a main road right across from a high school. Upon entering the clean waiting room I was greeted and given paperwork to complete. There was a diffuser on, with a pleasant smell however the scent was extremely overwhelming...like hit you in the back of the throat, coughing overwhelming. While I waiting I noted there are two treatment rooms directly off of the waiting room, odd as I've always been to places where the check in/waiting area is separate from any treatment rooms. So close in-fact I could hear another guest talking to her masseuse. I was praying I wouldn't get the other room off the waiting area, but just my luck that was my room. My masseuse was very pleasant and did a good job. I had no issue with the service but the environment was so far from relaxing. Upon entering my room I noticed how bright it was. No overhead light but a lamp on and a large window with sheer drapes which let in a lot of light. This window also received direct sun which made the room very warm on a 100+ degree day. The massage started and I was trying to relax when there was conversation in the waiting room, a man was checking out and speaking very loud, he then excited the spa. There is a literal bell on the door handle which goes off every time someone enter or exits, if that wasn't enough there is an electronic chime that ALSO goes off every time the front door is used. I understand the purpose but it is far from relaxing hearing multiple chimes/bells when the front door is used. The bell/chimes went off multiple times during my service, very distracting. My treatment room shared the front wall of the business which has parking spots a sidewalks length away. I had the joy of hearing every car door open/close, honks from doors being locked and someone's very loud stereo, don't forget the motorcycle rev. The business is close to the road so you hear the traffic going by. I was there on a weekend so the traffic from the high school wasn't bad and most if not all businesses in the business park were closed. I can't imagine how loud it would be during the week. Following my service I was instructed to put on a robe and wait in the waiting area for my next service. I found it uncomfortable siting in my robe in a public waiting area while I held my clothes in my arms. I was then escorted to my next service, I was optimistic as I was taken back into the spa. Just my luck my next room was located with the main wall against the roadway. Thankfully I had a head wrap on and the facial steamer helped mask the sound of the passing traffic. But again, I could still hear the electronic chime every time someone used the from door. My service was good and the esthetician was pleasant and knowledgeable. I booked my appointment the night before and received multiple "reminder" texts the day of which was nice I'm on the fence if I will return or not, if I did it would only be for a facial as the environment is not relaxing for a massage in my opinion. .

Excellent, exceptionally clean facility. The staff are wonderful . The therapist did an outstanding…read morejob with the relax/swedish massage that really helped reduce the stress, sore neck and back muscles and help me sleep. I am looking forward to returning as I am from out of town. I had been searching for a replacement after Chico Massage Envy disappeared with no notice. This spa checks all the boxes.

April is the best! I saw her years ago and remembered her friendliness and technique being very…read morequick and minimalistic on pain. So I had to come see her again! It was better than I remembered from my first visit years ago. If you haven't tried her yet and you are curious, take the chance and see what she is all about. She is easy to talk to, very thorough and skilled at what she does. I would recommend her to you in a heartbeat! I got a Brazilian wax and I could not be more pleased with how it feel and it looks.

I went to April to get an eyebrow wax twice. The first time she was nice and easy to talk to. The…read moresecond time she ripped off half my eyebrow and was rude, disresectful, and never called me for my third appt. This time I went to Matteo& co after my hair grew back. Much better and only $15 for an eyebrow wax. Not $20 Is NOT Wheelchair accesable unless you can fly up two flights of stairs.

I had an amazing massage with Maria! Highly recommend her, and the space is clean and new.read more

I came in today for my first wax appointment with Alyssa and it was wonderful! The place is so…read morenicely decorated and clean. I was very comfortable. Alyssa did an amazing job! I cant wait to come back.

My experience was amazing just an hour of sheer pleasure. The best facial I've ever had the…read moreatmosphere. There is amazing the minute you walk in the door.

Urban med spa- my new favorite place in Chico. The moment you walk in you immediately feel like…read morefamily. I came in for routine Botox on the forehead and I can't wait to come back! They entire staff was very skilled- informative and the place was spotless! It's so nice to find a solid Botox service in town! The price per unit was average, and I didn't have a single bruise or blood spot. Bravo!

Massage, professional and therapeutic. 5/5! Therapist is certified! Well-versed in relaxation and…read morehelp with tension.

Massage was good, but I could hear the noise thumping from the business nextdoor. And I've never…read morebeen roasted for a better tip! I gave $10, which was over 16%, but Jenny/Gini thought I should have given her $20, which would have been 30%. I ended up giving an additional $5, but it didn't seem to make her happy. Wont be returning.

Excellent new massage studio, Yumi and Tina were both great. This is a Chinese style massage…read morestudio, with excellent technique and reasonable pricing. Chinese style massage tend to be more deep tissue, with percussion, stretching, and more pressure. Spent a week for work in the area, went to the studio twice and both were very helpful with my shoulder and neck pain.

Best massage EVER!!!! I live two hours away and I would definitely pass 6 other spas to go to Prana.read more

Best body work available. I have become a regular client due to the fantastic results. Caitlin can…read morefind the tight spots and help me recover from spinal surgery and stiff muscles. Very professional and friendly. Make an appointment on the web site. It works really well.

Upsell scam alert!! 15 min is 30 and 30 min massage is 1 hour at this establishment. I've come here…read morefor years, but this time I've had it with the upsell and they don't listen to what "No" means. No means no. If I want a 15 min massage then that's what I mean. All throughout the massage they try to push you for more and more time. Then argue if you disagree at the end. I asked for 15 min, said no to 30 min 3x times. At 20 min I asked if it had been 15min and the guy said I asked for more time. I clearly didn't And refused more than time 3 separate times during the massage. This time I was ready for the scam and spoke up, but still got taken for more time. I will not be back!! These guys play a game with time and don't listen to "No". I'm not having it any more!!

Still the cheapest and best massage in Chico. Total pros!! Hen Hao! Don't let the weird setting…read moreput you off. One touch and you'll be transported to an ancient Chinese temple. Just go.

Sandra is gentle and kind and I always feel amazing when I leave her. She listens to me and…read moreresponds appropriately as I have special needs skin. So grateful to have found her.

Kayla was fantastic! I instantly felt at ease and relaxed as soon as I entered. The spa is gorgeous…read moreand calming. Plus the facial?! Simply amazing. Exceeded all my expectations and included some phenomenal skin care and a light massage. Looking forward to coming back & will definitely be recommending this to friends & family.

I can not say enough positive things about this place; from the massages by Sandra, facials by…read moreMikell, to haircuts by Britton. They're all fantastic!! I originally went here for a massage due to realizing that my posture had gotten horrible. Sandra does reflexology, which was new to me, but felt amazing! I got talking to Mikell one day about the issues I've had with my skin; I have extremely dry skin that causes breakouts. Nothing has worked, since I was 16. Until now!! Mikell is honestly a miracle worker!! And the products she uses are naturally based and wonderful!! After a couple weeks of getting regular facials, I decided "what the heck, I need a haircut too, why not??" and made a haircut appt. That was a lovely decision!! I told Britton to do what he thought would look good, and he did a lovely job! Different than what I had and a cut that has gotten me lots of compliments. Bottom line--they have a customer who will keep coming back!! The only thing I haven't tried is a manicure/pedicure. But I have a feeling when I'm due for one, I know where I will come!! Plus. They treat you like family! It's very welcoming!!

I recently got a 90 minute massage from Lora Jay and she is amazing! It's very rare that I fall…read moreasleep during massage but she relaxed me so deeply that I slipped into a peaceful slumber for a little while, until she gently asked me to turn over. She's intuitive, professional, and a clear communicator- letting me know ahead of time what to expect and making sure I felt comfortable to communicate my needs regarding pressure/intensity and areas of concern. Lora is also very knowledgeable and offered me suggestions for how to ease tension in my leg muscles using a foam roller, to continue loosening the muscles she worked on. She also doesn't rattle on with unnecessary chatter...unless that's what you want. I prefer quiet time to reflect and breathe into the work. Her demeanor is relaxed and soothing and at no point did I feel rushed, including afterwards when she encouraged me to take a few minutes to stretch and breathe before rising to dress. Lora is a true healer. I highly recommend her and I'll be returning again to receive her magic touch, for sure! :)