I called the SG second, after not feeling very welcomed by the first practice I spoke with over the phone. The receptionist at the Skin Group was very kind when answering my payment questions and taking my info. She even found a cancellation and was able to get me in the next day. When I arrived, Victoria Faulconer (PA) and the team that assisted her were incredibly helpful and so kind. They were great at explaining the steps of my procedure and answered all of my questions. I really appreciate a friendly medical staff. It makes the experience so much more comfortable. I would recommend this group to any of my friends and plan to be back! read more

I'm extremely disappointed with The Skin Group, specifically the communication and professionalism of the front desk staff. I called multiple times throughout the week and felt my calls were repeatedly disregarded. Several times, I was transferred only for the call to be disconnected or hung up on entirely. Each time I called back, the same issues continued. When I was finally able to speak with someone, nobody could answer my simple question. My concerns and questions would always be handed off to another person who clearly didn't care or was entirely confused. Clear communication and basic customer service should not be this difficult. I would not recommend this office to anyone expecting responsiveness or professionalism. read more

My mother had an appointment with them and I traveled from Lexington to take her. I got stuck in traffic from a wreck (not moving at all) was 4 minutes late was told I would have to reschedule. My mother is 82 years old and has Alzheimer's. What little memory she has left she wants to look nice and that's how she was treated. read more

Want give 5 star review fir dr Tyler for taking skin tags off very gentle and walked me through the process highly recommended this practice and dr Tyler great job! read more

I was so looking forward to my visit with the Skin Group member of the "Dream Team" for a consultation regarding a Lower Liquid Facelift. After five minutes I realized that the consult was going south fast. I was told, in essence, I was too old and too far gone and that it would be a waste of my money to have the filler done and that the only thing that would help would be a facelift and then was given a few names of cosmetic doctors, and there were no other procedure suggestions made that are done at the Skin Group. She also told me that the filler in my lips was not done properly, so I asked her if she could help with that, "no" was the answer and said tell the person who did it to get the filler out of the line of the lip and that it should go into the lip itself. Then the "Nice Meeting You" came next and out the door I went feeling old, decrepit, over the hill, mortified and depressed. It is possible that because I did not have a MOHS surgery done by their dermatologist that they just didn't want me as a client. The only reason I did not use their doctor was that my dermatologist referred me to a surgeon that she refers all the time. So, if you like being treated like a second class OLD citizen, with hopelessness of improving yourself, like life is over, being condescended to, feeling despondent and in general feeling AWFUL, then this is the place for you! read more

I've always had a delightful experience at the skin group. I've seen Janelle for IPL and Shannon for Botox and Kybella. Both times I've been promptly taken back and in and out in no time. Their open houses are great to get discounts for the year! read more

Im so excited to have found my favorite Dermotologist EVER!!! I had been seeing Shannon England for many years. As well as taking my children to see her for various reasons. When I called to make an appointment a couple years ago and found that she was no longer with the previous practice and I felt lost. I was so excited to find her with the Skin Group. I knew it had to be a great place for her to be a part of it. After a few visits for myself and a couple for my children/that are now young adults. I love this office even more than the previous one!! They are on time with their appointments, friendly and helpful staff. They get you in and out and ALWAYS help fix your skin problems! I highly recommend the Skin Group and especially Shannon England! I'm just so excited that after not knowing where she was for almost 2 years that I have now found her with the Skin Group!!! read more

i have been going to skin care group for several years, dr. faulkner is the only dr., i have seen. she has given me excellent care. and i have to wonder if the dr's. are aware of how their patients are being treated by the office staff. 7/19/23 i had a scheduled appt., i arrived on time and was advised there was a problem with my insurance not paying...on my previous visit i told the receptionist i no longer had my coverage, but i had my spouse's, which i have always been double covered. nothing was said that i needed to do anything at that time.... last week i'm told i needed to contact his insurance and advise them they were now my primary and i needed to request a form. i had contacted them the week prior, didn't say those exact words, but a jennifer told me to just have them resubmit, as if no problem. i'm telling the receptionist this, she has to get someone else on the phone, i heard her tell this person what i was being seen for that day, (everyone in the area could hear what she said) the receptionist said to the person on the phone, "do you want to tell her" and hands the phone to me, immediately said, we will have to reschedule you....... by the receptionist telling her what i was to be seen for, she made the decision that my health care need wasn't that important and i could wait until they could receive payment from the insurance co., ...what i was being seen for, was none of her business and the decision not to be seen by the dr. was not hers to make! i had another issue that needed to be addressed that only my dr. knows about, and dr. faulkner told me any time i needed this addressed to call her nurse and they would get me in, i didn't need to, because i already had a exciting appointment and knew i would get an injection that i needed to relieve my pain, once dr. faulkner seen me. i was not about to discuss my health care needs with a receptionist and the waiting area so everyone could hear.. i was not going to argue with the person on the phone, that clearly is not a people person and has no business dealing with the public, much less in health care, when obviously is more concerened about collecting money, inwhich she did say i could pay $600 that day and be reimbursed once the insurance paid, then i could have been seen. i pitched the phone over the window and left, i never argued, cussed or said one word. i left!!! i received a letter yesterday from lisa, saying i could no longer be a patient there, do to my unprofessionalism.. had someone done their job properly and updated my records on my previous visit, it would have been submitted and paid, also i had over a $400 credit, but nothing was ever mentioned about that, and still ask for a copay. i have never been treated by any type of health care providers office with such disrespect and a "i don't matter' attitude!!! (all about money) prople can forget a lot of things, but they will not forget how something made them feel!!!! read more

Ok. What a horrible experience with Shannon. First time I've ever been to a skin doctor and she looked at my skin for maybe 15 seconds. What a joke. read more

Bad experience .... Showed up early for appt and waited over an hour in waiting room and then waited in room for 20 minutes for doctor with no explanation. Had to leave without seeing doctor. Trying to get refund for co-pay paid in advance. read more

Be warned. I have tried unsuccessfully for several months to get my account straightened out. Only went there once and actually liked the doctor but not worth all this aggravation. Took my medicare card and also my Anthem medicare supplement card with me and pictures were taken of both cards. Every time I got a bill I called and left messages with billing with both card numbers and told them to file with insurance. Had to leave messages because it is rare to get someone to answer phone. On the FOURTH call I finally got someone to answer and was told my balance was zero. Now I have received a letter from a collections agency!! VERY VERY poor billing system. I just called to cancel my f/u appt. NOT WORTH ALL THIS HASSELL. FIND SOMEONE WHO KNOWS HOW TO DO BILLING AND INSURANCE CLAIMS!!!!! read more

Just switched my entire family over to the Skin Group. We have all had great experiences with the new team. They have been very attentive and quick to fit us in for the unforeseen issues. Highly recommend read more

Please do yourself a favor and steer clear of these scammers. I've been to their office several times and NEVER even been in the same room with an actual doctor. I pay a 55.00 copay to see a specialist doctor but only get serviced by a nurse practitioner which should only be a 25.00 copay. I recently had eight lesions treated with her little freeze gun and received a bill in the mail for 227.00. Four of the lesions had no reaction at all to the treatment so after taking my time to schedule another appointment, I was told that I would be charged again for them to treat the same places. When I was there for my visit I told the NP that one spot in particular should be excised, I was told that freezing would be adequate and the spot had no reaction at all to the treatment. Anyone who will not stand behind their work and their (professional) advice and guidance are not the type of people who should be allowed to provide a service to the trusting public. What they are doing is outright dishonest. Don't be fooled by the smiling faces. All these people care about is milking you for every cent they can get and look at you as a money bag with legs. My last experience with this outfit left me so upset I have no words that actually convey the disregard they have for you as a person. If anyone chooses to hire this gang as a service provider and winds up experiencing what I know they are truly all about, well I told you so. Now i have to pay someone else to do the job that they are billing me for. read more

My first visit to dermatologist-skin not examined! I expected a thorough exam as in google search for 'What to expect on first dermatology appointment." read more

Extremely bad experience!!!! Running late for a 2:10 Appointment called to let them know due to downtown traffic and construction...Arrived at 2:22 and was told I was going to have to reschedule because we were late. Mean while a woman seated in the waiting room had been waiting for over an hour and she got there early... Stay far away!!!!! read more

Be weary of the Open House specials. The presenters will offer you deals to sign up for and fail to mention the no refund policy. Even during a global pandemic where every dollar becomes more crucial to your family and finances. They will refuse to work with you and simply offer you in store credit only. Rather than trying to help you in these extenuating circumstances, they would rather hold onto your cash than treat you like a human and have any chance at a return customer. I highly recommend avoiding this business simply based on these ethics alone. My wife is currently unemployed and we are down to one income which has added additional strain. If they will not consider the well being of your family in times like this, they are only concerned with getting your hard earned money. RUN and don't look back, find a better and more caring business that will treat you like a human and not a dollar sign. read more