Chiswick Honda still has my car after 9 days delay and I have no information about when or if I…read morewill get it back. I brought the car in for a service under a Honda service plan. I came back at end of day to collect (as agreed) but then told it was delayed. I then waited for home delivery the following week (as agreed) but no car. I'm leaving this review as cannot find a way to contact the service team (no reply to enquiry through website. After phoning and leaving a message, they returned the call only to put me on hold for five minutes then hang up on me). I had great service from Wimbledon Honda the last few years, and this was first time with Chiswick. Please return my car! Or at least email me!

Shocking experience. Noone to answer the phone, only called me when there was money to be handed…read moreover. I have 2 small children and need to get them to school etc but couldn't as they had my car for nearly a week, and didn't tell me for 4 days what was happening (even though I tried to call daily and left voicemails) STAY AWAY

I would not buy from here personally. The warranties offered not up to scratch and as highlighted…read moreby another reviewer the descriptions are overly optimistic. Owning a used Rolls Royce or Bentley is a real pleasure but you have to expect some mechanical defects along the way. Buying a car described as 'totally immaculate throughout' and seeing the head gasket fail (as I did) somewhat dulls the experience.

Hanwell's specialises in used Rolls Royce and Bentley Cars. The selection is usually broad, but the…read morestaff is not overly attentive and the descriptions of the cars are often exceedingly optimistic. I did not buy here, so I can't really comment on after-sales service, but buying a sued Rolls Royce this would be something I'd put an eye on, too...

I ordered a T-Roc back at end of December. I was greeted by Bella who arranged the appointment for…read moreme. I went for a blue colour then she suggested the white silver which was not showing on the website. I love that new colour but didn't know I could have it. Following from there Bella kept me updated throughout the process. Initially delivery was scheduled for late April due to covid but thankfully I took delivery late March. Delivery was straightforward. Thanks to Bella that made things smooth. Always with a smile on her face and a coffee to hand to go through the paperwork. Thank you Bella and thank VW

ACHTUNG CAUTION…read moreWARNING Do consider my experience before booking in your car for a service.... It was my first time getting the car serviced at West London VW. Unfortunately without boring you with all the details here are some of the things that went wrong: Telephone booking service advised incorrect opening hours when I got there they were closed Website had not been updated and showed incorrect opening hours Service Advisor had a very abrupt manner about her, she was the sort of person who has to win every argument even when clearly mistaken At the time of booking I specifically asked that the anti corrosion check isn't carried out - they carried it out At the time of booking I specifically asked they kept the old parts for my inspection - they said had thrown them away They washed the car but it still had grease marks on it They delivered the wrong car to my address, it took three attempts to convince the driver it was the wrong one They finally delivered my car but they did not follow COVID protocols of sanitizing the keys and main controls prior to hand over The receipt was presented in a thin card sleeve which said if not extremely satisfied contact Simon Poole, Commercial Director and it detailed his email address. So I wrote to him and guess what, no reply at all, not even the courtesy of an acknowledgement. A few days passed and I received a survey from VW asking how my service experience was, I completed it in detail (far more than here) of my terrible experience from start to finish and how I felt after dealing with the abrupt Service Advisor. Three days later I had a phone call from Denise at the dealership who apologized and said she had discussed my experience with the Service Advisor but what was even more disappointing is it became clear she had only skimmed over my survey, when for example I mentioned how badly washed the car was it was news to her and also about a few other elements. Plus there was no offer of service recovery, no please bring your car down and we'll wash it properly, no let me deduct something from the service cost for ruining your weekend plans etc. Am giving two stars because at least they took off the cost of a cab from my total service bill so I could get home as they needed the car for longer. They hold the VW franchise and are also an authorized Skoda service centre.

Excellent, friendly, knowledgeable & reasonably priced. Been using them for years. Highly…read morerecommended.

This place must be doing something right as they have just celebrated over 40 years in the…read morebusiness. They are pleasant people to deal with and they always stock a wide selection of relatively affordable Bentley and Rolls Royce Cars. It is a successful high margin business. The owner is very shrewd in his trading of cars, when trading with them just be aware that they are a very willing buyer but might not offer the best price. We have both bought and sold cars through them. However unfortunately we reached a point where we will probably not be taking our Bentley back there in the future. The garage offers a '5 star warranty' and often describes its stock as 'totally immaculate throughout'. When I bought my Bentley from them I was informed that the warranty did not cover the head gasket but if it happened to fail within the warranty period the garage would split the bill 50/50. 15 months later and the worst happens. We ended up with an invoice for GBP5,200 to fix the head gasket, which I paid. This was not a GBP10,000 job. Then we discovered that the garage had returned the car to us with brake pads below minimum thickness, suspension/ball joint problems, steering issues and faulty doors. We had not been informed of these problems before doing the head gasket work and so ended up spending much more to finally get the issues fixed. This experience for me revealed two major issues with using Hanwells going forward. 1) If you buy a car from them and it fails the maximum benefit under the warranty is just GBP1,000 after the first 90 days 2) Loss of confidence in their work due to the failure to inspect the car prior to its return and 3) They have recently increased their labour rates by over 25% and so are no longer much cheaper than other maintenance options.

It's a Mini adventure in Chiswick. Mini has gained almost iconic status overnight when it was…read morelaunched a few years back and it is one of the must have "London cars". Seen in every borough and loved by all this is a great little car. If has managed this status regardless of those estate agents in green tearing about London causing chao's and upsetting people and is testament to how much we do indeed love it. Having used these guy's for business purposes I am happy to recommend them for their quality of service. If you are looking for new or used, they will be happy to discuss exactly what you want, design a car to your exact requirements, this includes many different accessories to make you car as unique as possible or source something similar if possible. They can also offer various finance packages and you buy with the knowledge that this dealer is franchised under the BMW umbrella.

Do not buy or take your car here for service under any circumstances! Twice my car has been in and…read moreeach time they've caused damage and then not taken responsibility for it. First time they covered the car in swirl marks from washing it badly and the second time they left a nasty dent in the bonnet. The service staff are absolutely useless and arrogant and will not give you the premium service you expect from a premium brand. These guys have totally tarnished the BMW name for me and I will not be buying another thanks to them.

I can confirm that the deposit problems STILL exist - the statement claiming they only authorise…read morethe credit card, not charge it, is false. I have hired from them twice, and their price was definitely the lowest I could find, but if you hire from them, be prepared to wait a long time for your deposit to be returned, to be lied to on the phone about it having been returned already. This happened to me both times. They have the line you haven't received it back, yet? down to a tea. It was paid on the xx/xx/xx - no it wasn't, and they know it.

They are one of worst company in Ealing Just a small…read morescratch on very end of bumper onli.... I think I can get it done for 100pounds by approved company. But they trying to rip me off..and saying it's costing us more then 1000 pounds what a bullshit.....u can get it done 600 to 700 pounds for a whole car painted.or a new bumper 300 pounds. Don't go to these lot they are very rude also..

I had a very bad expercience purchasing a car from Car Giant back in 2024 they are only intrested…read morein sales and flogging add ons which are worthless. The car had issues and report was furnished but car giant would not agree to it they kept my car for 6 days then allege nothing was wrong they think we are fools !! Even my 13 year son picks up well on the issues Car Giant is a good con artist with its pushy staff who do not give a toss all reviews say's it all very shocking I feel this place needs to be shut down soon or later . They threathend me if I do not collect my car they would impose storage charges then park on double yellow lines next was drop my car you can see how these thughs operate I feel someone shoild monitor them before its too late !!@ But I have not finished yet watch the space car giant

Bought a 3008 as a mobility car for my disabled family, broke down despite being under warranty…read more(they only offer 6 months) we'd had it for 4 months. Car giant said it would be covered, they're wrangling out of it. So having to take them to court as they've shafted us with £16,000 finance and a car that they won't repair despite doing less than 4000 miles. Avoid these con artists ripping you off to make a sales commission on broken motors and not repairing them despite all the promises that they will. The garage they recommend us go to quoted 2-3K for the repair which CarGiant has refused to do due to price. Nice broken car and 5 years of finance! Avoid like the plague, Your family & pocket will thank you for it.