Chiswick Honda still has my car after 9 days delay and I have no information about when or if I will get it back. I brought the car in for a service under a Honda service plan. I came back at end of day to collect (as agreed) but then told it was delayed. I then waited for home delivery the following week (as agreed) but no car. I'm leaving this review as cannot find a way to contact the service team (no reply to enquiry through website. After phoning and leaving a message, they returned the call only to put me on hold for five minutes then hang up on me). I had great service from Wimbledon Honda the last few years, and this was first time with Chiswick. Please return my car! Or at least email me! read more

Shocking experience. Noone to answer the phone, only called me when there was money to be handed over. I have 2 small children and need to get them to school etc but couldn't as they had my car for nearly a week, and didn't tell me for 4 days what was happening (even though I tried to call daily and left voicemails) STAY AWAY read more

There was a time Chiswick Honda would have had a 5 star rating back in the early 2000s when they first opened and were a revolution in having a wide range of Honda products, cars, motorcycles, lawn mowers, marine engines. I purchased a car from them then and had it serviced there three times too. Only thing is I didn't have it serviced there a fourth time because service costs higher than other Honda dealers such as Ruislip. The worst thing though was when I used there body shop, they promised a loan car and the repair was taking months, it was only when the insurers contacted me because costs were escalating due to hire charges, it turns out they had put me in a credit hire car they were making money on and not a courtesy car, once the insurers threatened to no longer pay for it repairs speeded up. Having said that another time my Honda needed body repairs the battery died on impact, Honda said the battery wasn't covered under warranty due to the impact, Direct Line said the battery wouldn't die just because of an impact (well it worked perfectly fine until then) and so I was caught in the middle. Chiswick Honda did the decent thing and replaced the battery. More recently the showroom is showing its age now, Costa Coffee are long gone though still better than most showrooms to have a barista, maybe greater focus on costs so possibly some of the more recent comments hold true. The main thing is the right car at the right price whichever Honda dealer you buy it from. read more

Wow, a car dealer that is more like a supermarket. You can obviously buy a car here but they offer so much more. Buy that new car you have been after, or a motorbike, generator, an outboard engine for your boat, a new lawn mower for the garden or an all terrain vehicle (very useful in Chiswick ?). A family run business that must have a lot of input and assistance from Honda U.K. who are just up the road in Slough. This can only be a good thing and may well mean that you get preferential prices and lead times. It is a totally new experience in the car buying world and comes complete with coffee shop and televisions etc. Full servicing facilities for cars and bikes, they also run cbt and training courses for motorbike riders and are truly taking service to another level. Assuming you are looking for something Honda, give these guy's a shout, I assume that if they don't have it they can certainly get it. read more

Chiswick Honda - Car Dealers Near Me - London, XGL

Staff very friendly and professional explained every aspect about the motorcycle I was purchasing gave me info on insurance and how to service the bike Khaled and his assistant Brendan amazing customer service also got a couple of drinks on the house hope to be back for my upgrade cheers. read more

I purchased a car from Chiswick Honda last month and it is by far the best car buying experience I have ever had, having bought a number of new and used cars from U.S. dealers in the past. When was the last time you heard a car salesman described as helpful, patient, non-pushy, thoughtful and just an all around nice guy? Well that is Nommy Tokunaga, my sales agent from the start. The great thing is that the relationship has not ended with my driving off the lot, I have received a few follow up calls from Nommy, just checking in to see if I am still enjoying the car and if I had any questions or need anything. I also got a great spa weekend recommendation on my last call! The level of service and engagement I have received from Chiswick Honda has been outstanding on all levels. I highly recommend checking them out next time you are shopping for a new car. read more

Absolute scam and con artist. Stay away from this dealerhsip they are far from honest and do not care about your best interest. I was sold a newly registered bike which turnt out to be 4 years older than what i thought the actual bike was, i had put my trust into the dealerhsip for them to at some point be professional enough to actually tell me that it is a older model, which they failed to do. Once they have your money, they dont care about anything, they will only contact you to see how your doing to find out if they can make more money off you by selling you things you dont need. Avoid this place like plague. The sales manager has been there for years and he covers up very will for his staff, i should have known to avoid as the day i was looking at the bike i over heard a very unhappy customer with her baby, and the way they dealt with her was bad, i saw all the tell tale signs. Honda Chiswick, stop upsetting your customers. read more

Absolutely terrible experience messed me around took my deposit and reneged on the deal when I wouldn't have there extortionate bolt ons beware off loss leaders they have advertised you've been warned read more

So I bought a brand new NC750x found the process ok. Nothing spectacular. But since riding this bike for a year and looking at the Crossrunner VFR800x I thought oooh that looks nice. Twice I have now made contact to show my interest (actually wanting to buy another bike) yet the guy who took my details (can't remember his name) in sales didn't call me back to tell me when they were getting another one. So have since then sent another test ride request via the website with nothing coming back. Complete waste of time. I don't think I want another Honda. I thought going with such a big main dealer and the presence they have I thought the experience would be a lot lot better. Obviously not! read more

THINKING ABOUT A BIKE FROM HONDA CHISWICK? BETTER READ THIS FIRST. YOU'VE BEEN WARNED. Worst motorcycle dealer I came across so far.Honestly, I am the last to complain and this is my first negative review I ever wrote. The sale fell through due to their negligence and instead of apologizing they prefered to lose their face and steal a staggering sum of £100 of me. I mean how cheap you have to be to do that? I went there the other day to part exchange my motorbike. Firstly they took it for MOT and failed it due to not working bulb, numberplate 1/2 inch smaller than legal requirement ( really ? ) and ' excessive play in rear suspension bush ' which later turn out to be loose bush bolt ' It would literally take them less than 5 mnutes to sort all that above for a fee I would be more than happy to pay, but instead they wouldnt't even bother suggesting that and simply failed it, giving me a whole lot of a hassle. Of course they've had all rights to act this way, but next time you think about going there with your hard earned money, think to yourself if this is the level of customer service you would be happy to receive. I was already put off by this but the sales guy offered me good deal so eventually we agreed to p/x, I paid the deposit ( therefore entered legally binding contract ) and we arranged collection date for next week. Dealer then rings me a DAY PRIOR TO EXCHANGE saying that they JUST put my bike through HPI check ( which I thought they did while MOT testing it as that what would you do before offering any px money and actually geting into contract if you consider yourself a sane individual ??? ) and it came up as D category so now they only offering 1/3 of the price we already agreed. Now, I had no clue my bike was cat D (bought it second hand and was not informed about that ) , nor I was willing to sell it for a third of the agreed price, so I decided to leave it on what they said my deposit won't be returned. From then on they simply ignored my each email with refund request, even though it is clear they fault they havent check my bike before offering me money for it and charging me a deposit. I am truly amazed and astonished by the quality of Honda Chiswick customer service and I will make sure to share my experience with evey biker I know or came across in future. Also I will be taking them to small claims court over deposit theft. Bunch of lazybones and timewasters. read more

I bought a new S2000 in 2007 from Chiswick Honda. In 2009 it needed some work to the front bumper. On return. the originally white bumper was covered in black speckles and grit (yes grit) was embedded in the paint. Not good. Two years later, it needed a new rear bumper after after an accident. After four months, and six attempts by their bodyshop, they still could not get the bumper properly aligned. Their MD said "Well, it is a mass -produced car"."Come and have a coffee". I took the car somewhere else. Never going back. Honda UK in Slough didn't want to know. Shoddy workmanship and shoddy management. read more

worse than terrible. Dont use this for loans. I took out a personal loan in 2009. they had actually forgotten to pass the signed agreement onto blackhorse and by the time they realised the agreement was out of date. They called me in to sign a new one saying everything was the same as before but did a great job of hiding the fact that they were giving me a hire purchase loan instead! the problem was i had sold the bike prior to this. the case is ongoing. Wouldnt trust them. they even tried to add new crashbungs to the loan when there were already crushbungs on the bike! if all this wasnt bad enough, when i first took the bike it broke down and so had to wait until it was fixed...crooks! read more

cannot comment on their sales department but the service offered by their garage was appaling..brought it in to investigate a scraping noise when braking - they identified the issue as being caused by my brakepads and suggested i replace them (obviously at great expense) despite the fact that i'd paid to have them replaced by the same garage ONLY 3 MONTHS BEFORE. Turns out it was just a bit of rust that could be easily removed. I said thats taking the proverbial and their response was 'well some customers will just pay to have them replaced regardless'. Cowboys...they even had the audacity to charge me a 50 quid investigation fee. Now i take my car to be serviced elsewhere, plus a couple of my honda-owning friends have done the same based on my experiences, so their loss. read more