Excellent, friendly, knowledgeable & reasonably priced. Been using them for years. Highly…read morerecommended.

We went to view a car (Vauxhall Corsa) with low mileage which was advertised misleadingly online…read more Upon arriving we saw that all the cars are parked very close to each other in a muddy yard out back behind the main garage. It is near impossible to inspect the bodywork without asking them to move other vehicles. Upon inspection it was clear that the vehicle had very poor bodywork. When we talked about a reasonable price and I brought up the price the seller (a young man) became very aggressive and rude. A very poor sales tactic if it ever was one. Frankly speaking this was a very unpleasant and awkward experience for us given that we travelled 1.5 hours to see the car. No support was offered. Now that I think about it's clear that they were doing their level best to hide issues with the cars by keeping silent. Simply put, SK Motors in Hanwell, Ealing, offers nothing more than trashy products and trashy customer service. I would encourage anyone intending to do business with them to review them online prior to visiting and save yourself a journey!

I had a disappointing experience with these people. They lost the service book and the receptionist…read moretold me because they are such a large dealership they lose service books all the time. Promised a replacement that never came and I had to chase them and then was told they had handed it back. Eventually I got a replacement book that was blank with no stamps when I was told they would get it stamped up. Washed the car after the service and it was so badly done when I pointed it out the service manager at the time moistened his handkerchief with spit and started wiping the nose of the car to clean it Even though I'd bought a brand new Audi it was ridden with faults but when I'd raise a warranty issue they would be brushed off as a characteristic of the car. Plus due to staff turnover each time I was dealing with somebody else. Never again Audi or this dealership, having tried Slough Audi as well owned by the same Sytner Group where the staff were equally miserable I can see why in the JD Power survey Audi cars come so low for satisfaction and so do their dealers.

Sent my Audi here for a service…read more Decent service and fast turnaround, however there were a couple of issues overlooked. These were dealt with professionally when pointed out.

I ordered a T-Roc back at end of December. I was greeted by Bella who arranged the appointment for…read moreme. I went for a blue colour then she suggested the white silver which was not showing on the website. I love that new colour but didn't know I could have it. Following from there Bella kept me updated throughout the process. Initially delivery was scheduled for late April due to covid but thankfully I took delivery late March. Delivery was straightforward. Thanks to Bella that made things smooth. Always with a smile on her face and a coffee to hand to go through the paperwork. Thank you Bella and thank VW

ACHTUNG CAUTION…read moreWARNING Do consider my experience before booking in your car for a service.... It was my first time getting the car serviced at West London VW. Unfortunately without boring you with all the details here are some of the things that went wrong: Telephone booking service advised incorrect opening hours when I got there they were closed Website had not been updated and showed incorrect opening hours Service Advisor had a very abrupt manner about her, she was the sort of person who has to win every argument even when clearly mistaken At the time of booking I specifically asked that the anti corrosion check isn't carried out - they carried it out At the time of booking I specifically asked they kept the old parts for my inspection - they said had thrown them away They washed the car but it still had grease marks on it They delivered the wrong car to my address, it took three attempts to convince the driver it was the wrong one They finally delivered my car but they did not follow COVID protocols of sanitizing the keys and main controls prior to hand over The receipt was presented in a thin card sleeve which said if not extremely satisfied contact Simon Poole, Commercial Director and it detailed his email address. So I wrote to him and guess what, no reply at all, not even the courtesy of an acknowledgement. A few days passed and I received a survey from VW asking how my service experience was, I completed it in detail (far more than here) of my terrible experience from start to finish and how I felt after dealing with the abrupt Service Advisor. Three days later I had a phone call from Denise at the dealership who apologized and said she had discussed my experience with the Service Advisor but what was even more disappointing is it became clear she had only skimmed over my survey, when for example I mentioned how badly washed the car was it was news to her and also about a few other elements. Plus there was no offer of service recovery, no please bring your car down and we'll wash it properly, no let me deduct something from the service cost for ruining your weekend plans etc. Am giving two stars because at least they took off the cost of a cab from my total service bill so I could get home as they needed the car for longer. They hold the VW franchise and are also an authorized Skoda service centre.

The dealership is going through a refurbishment but not a complete rebuild like Peugeot Citroen DS…read moreround the corner from them. Staff not helpful and it's very much about profit margin, charging £199 just for a brake fluid change when other Marques main dealers such as Skoda or VW charge £199 for a complete major service so their prices seem excessive. Plus as Volvo require their vehicle bodies to be inspected annually to maintain the anti corrosion warranty service unlike Lexus for example, staff look for the smallest chip to invalidate the warranty unless expensive resprays or repairs are carried out. Finally they do not keep brochures unlike some other Volvo dealers which is another sign of cost cutting.

I would not buy from here personally. The warranties offered not up to scratch and as highlighted…read moreby another reviewer the descriptions are overly optimistic. Owning a used Rolls Royce or Bentley is a real pleasure but you have to expect some mechanical defects along the way. Buying a car described as 'totally immaculate throughout' and seeing the head gasket fail (as I did) somewhat dulls the experience.

Hanwell's specialises in used Rolls Royce and Bentley Cars. The selection is usually broad, but the…read morestaff is not overly attentive and the descriptions of the cars are often exceedingly optimistic. I did not buy here, so I can't really comment on after-sales service, but buying a sued Rolls Royce this would be something I'd put an eye on, too...

I was going to do the MOT service. You need to book it online before going. The service was very…read moregreat!

AMS Motors provided an excellent and efficient service. This is the first time I used them, and I…read morepicked them based on the other 5 star reviews provided. I ordered two new tyres for my VW Golf Mk1. Muna (owner) undertook the below with care and professionalism: * switched my front tyres to the rear * sandblasted the old rear rims as they had rust, to remove said rust * bead sealed them * balanced the wheels * put the new tyres on the front. All of the above was done in a genuinely friendly manner. Muna talked me through what he was doing at each stage in easy to understand terms which helped me to comprehend. He also provided advice on a number of other matters. I was talking to Muna throughout as he had lots of tips and advice. AMS Motors is a family business (three generations) that has been operating for over 40 years. Even though I got there at 9am, I witnessed a lot of repeat customers coming in which demonstrates the trust, brand loyalty and experience they have built up. I found this a refreshing experience and would highly recommend AMS Motors.