There are so many things wrong with these under handed people, I do not know where to begin. For…read moreanyone reading this who has purchased a car from Flexy, remember that you have the right to have the issue fixed by Flexy as long as you report it within six months. If they refuse, it is then your right to a full refund. Do not let them get away with being cowboys any more!
1. If you see positive reviews, this is because they are pressuring people to leave positive reviews across multiple platforms while they are closing the sale. They did the same to me, offering me a discount for leaving a positive review. If there are any positive reviews from me on other platforms, this is why. This violates the terms of use for all those platforms. Really they should be removed from every platform, but if they were, then you would not be able to see what a bad reputation they had.
2. My review has been seen by over 1050 people, Flexy cars have not bothered to respond further to my complaint or this review. That should tell you, the reader, all you need to know.
3. Within 800 miles of the MOT being carried out by Flexy, all brakes needed to be replaced. Flexy claims car was sold in working order, and it is wear and tear. I reject this.
4. Within 2000 miles of the MOT, all four tyres needed replacing. They said the tyres were sold within legal limits, I reject this. Along side the issue with the brakes, this is beyond suspicious.
5. The AC compressor is not working. When I reported this, I was told it was not covered by the "extended warranty". When I learnt about my rights under the consumer rights act 2015, I went back to them. They said they had no record of my reporting this, and it was therefore not covered. See attached photos to see if this was reported properly.
6. The front axel and rear axel had different sized across the same axel. This is illegal to the best of my knowledge. I have attached photos about this.
7. They were meant to get a cap for the driver's door. They did not fit this by the time I picked up the car. After collecting, upon calling Farook, he fobbed me off saying the person who deals with this is not here, call back Tuesday. 7 months after purchase, I do not have this, despite being given it in writing. Flexy had the audacity to claim it was already on the car when I picked it up. I have attached the photo showing the deposit receipt and Farook's handwriting confirm that he would be sorting this out. If they cannot do something so simple, you have to question what it is they can do.
8. As other reviews clearly state, Farook took ages to process the documents for the V5. Flexy claims any delays were due to "external agencies". I checked with the DVLA during the period in which we were waiting for the V5. They said no application had been received. As it's all done electronically, when my father chased Farook up, it came within a week.
9. I have opened a complaint through the AA, as they are approved used car dealers through the AA. They are meant to follow the ombudsman scheme. However, if I do not receive a positive outcome, I will follow up through the small claims court. I would recommend anyone else who is suffering from these people's shoddy business practices does the same.
I will update the review as more develops. In the interim, I recommend anyone thinking of purchasing a car from these people should be seen by a psychiatrist immediately. I have had to spend £2000 on repairs after buying this car from them, I will still have to replace the rear brake discs, and I still need to get the AC repaired. There are other reviews that state similar things, I wish I had read them before buying.
