Service personnel was rude. Went in mid day, while waiting at the counter and the guy looked and…read morethen ignored. When leaving he tried to say that he was going to help eventually. Our family loves games and have 2 cabinets full of stuff and are looking for new games to try. Disappointed is a mild way of putting it. May have a ton of inventory but their personnel seems to be chasing people away with their attitudes. Hope it improves. Best of luck.

I spoke with them on the phone and they are super friendly. The gentlemen I spoke with did not give…read morehis name, however he was very helpful to me when I called to ask about some different chess accessories. One thing that's very important in how I perceive value from a business is there customer service and the satisfaction that comes from a good experience-- if you're looking for a quality business to fill your game niche or hobby, this place is the best in town.

Technically doesn't exist; SK took its place and they're pretty cool. They have great customer…read moreinteraction and quality, though they tend to sell out of stuff almost instantly

In my opinion, the best place in Lubbock for picking up new board games for people just getting…read morestarted as well as devoted game players. Customer oriented pricing, great selection, knowledgeable staff. A+

purchased american/texas/ and a few tech flags over the years always great service! thank youread more

This place is based, kind, helpful and generous! We went in to buy a new American flag for our…read moreporch and Steve threw in a Texas flag for free for our friend visiting from Germany! This is his first trip to America so he's in danger now of thinking all Americans are this kind and generous. Thank you Steve!

Stormcrow Games does so many things right. There are tables available for card games and table top…read moreminiature games. There are mats and terrain available too. There are board games you can demo, snacks to buy, and a great staff to help you find things. They have rule books, minis, dice, paint supplies, card games, board games, and supplies like card protectors and display cases. Their Discord allows you to connect to the community and their demo days are an amazing chance to try some new games, meet people, and just have fun.

Pretty cool place! Customer service was great and they have tons of war hammer items. And tables to…read moreplay on with buildings too.. I don't play or really know much about this stuff but it's a nice place.

I would strongly caution anyone against buying RC vehicles from HobbyTown in Lubbock…read more I was genuinely excited when HobbyTown opened in Lubbock. I have been coming here for years, spent plenty of money here, and never had a serious issue until this experience. Yesterday, I bought a $189.99 RC car. As soon as I opened the box, a plastic trim piece fell off. That alone should have told me something was wrong, but I tried to give the product the benefit of the doubt and figured I could glue it back on. I got the car set up, ran it for about five minutes, and immediately realized it was nowhere near the quality I expected for almost $200. It felt cheap, disappointing, and honestly not worth anywhere close to what they are charging for it. I have seen RC cars online for a fraction of the price that seem better built than this one. The next day, less than 24 hours after buying it, I brought it back and explained what happened. I was told by the RC manager that they do not accept returns on opened packages. He said they might be able to buy it back as a used car, which at least made me think they were going to try to work with me. Then he offered me $50. That tells me everything I need to know. HobbyTown is comfortable selling this RC car for $189.99, but after five minutes of use, they apparently think it is only worth $50. The wheels had very light scuffing from being used briefly, and the only real issue was the plastic piece that fell off immediately after opening it. This was not something I abused, crashed, or used for days. I bought it, opened it, had a piece fall off, tried it briefly, and brought it back the very next day. The customer service made the situation even worse. I left the store feeling like my concern was brushed off and that the staff had no interest in making the situation right. I later called and asked to speak with the general manager. Instead of simply transferring me or taking a message, I was questioned about why I needed to speak with them. When I said I wanted to explain it directly to the manager, I was told they had been having issues with phone calls and needed to know what it was about first. When I finally spoke with someone, she did not give me her name, did not offer a real solution, and came across as completely uninterested in helping. At no point did I feel like anyone cared that a longtime customer had just spent nearly $200 on a product that had an issue right out of the box. I understand return policies exist. What I do not understand is hiding behind a policy when a customer brings back an expensive item the very next day after a part fell off immediately. That is not good customer service. That is not how you build trust. And that is definitely not how you keep people coming back. This experience completely changed how I view this store. I went from being excited to support HobbyTown in Lubbock to feeling like I wasted almost $200 and was treated like a problem for bringing up a legitimate issue. Be extremely careful buying anything expensive here, especially RC products. Once you open the box, it seems like you are on your own

We were in there on Friday and the youngerlady behind the counter, literally screamed at a child…read morenot to touch a sticker on the floor that they had just put down. I completely understand you did not want this child to touch the sticker, but you have no right to scream at another person's child! The and had a newborn baby as and they dropped everything they had and walked out of the store.

Great selection and good prices. I buy most of my pokemon cards there. Jake is a good guy to deal…read morewith .Highly recommend .

My daughter's birthday party was held in store, and it was so much fun! Katie and Cassandra were…read morewonderful hosts, and it was a great experience! They had lots of different things to do, and the girls had a lot of fun!

Michaels is a nationwide arts and craft supply store…read more This store is in an unassuming - aside from the traffic on Slide Road - plaza. We came here in mid-September (2025) for supplies for my daughter's science project. Aside from one staff member who greeted us and later asked "Are y'all ready to check out?", we weren't asked if we needed assistance let alone acknowledged by the other employees. That lone employee, however, acted like she was going to check us out then led us to a self-checkout. Even my daughters noted this. Lol. The self-checkout screen & scanner was not particularly easy to use... it was dreadfully slow that morning. Fun Halloween decor on display. FloraCraft® CraftFōM White Ball = $12.99 CAT SPONGES KK (Qty 3) = $8.99 Beadalon® BeadFix™ Gel = $9.99 A bit pricey! TIP Teacher Discount takes 15% off each item.

Amazing display, helpful staff Enjoyed the variety of things…read moreto see and hold. Not just knives but broad sword, dragons and other mystical beasts Could spend hours just looking

Lindsay was very kind and patient. She helped my son find the perfect Bowie knife to commemorate…read morehis trip to Texas. We had been looking for a good knife for him for a while. I highly recommend them. They were patient kind and had no problem staying with in our budget And showing us their merchandise. There is plenty of parking and the location is easy to find.