Dear Mr. Kalliainen,
After multiple attempts to have your workers pass along my request for you to contact me, it seems the message has either not been delivered or ignored. As a result, I'm turning to this letter in the hopes of finally getting a response and establishing an understanding between us.
Let me explain why I feel cheated and disappointed with my experience. I've worked hard for everything I have--I wasn't handed it for free, nor did I purchase my home for a symbolic $1. When I was told by my real estate agent that carpeting was the standard flooring for my home plan, I trusted that information. I've now discovered, through speaking with a neighbor who has the exact same home plan, that vinyl was originally the standard flooring in those same areas. To add to my frustration, they even had documentation to prove this.
To me, "standard" means something consistent, reliable, and uniform across all homes of the same plan in the same neighborhood. When I was told carpeting was standard, I naturally assumed that all homes with my plan had carpeting unless upgraded. I now realize that isn't the case, and it feels like the definition of "standard" has been conveniently altered to suit your company's benefit.
Your workers have brushed this off by saying, "We change our standards all the time." If that's true, I strongly recommend replacing the word "standard" with something like "current variable" and creating a system to track these changes by neighborhood and timeframe. This way, both your team and your clients can clearly understand what to expect at any given time.
Additionally, I can't ignore the impression that corners are being cut to save costs. I've heard from others that homes in this area are being built "as cheaply as possible" because "nobody wants to live here." If this is the approach, it explains why standards are being lowered, but it doesn't excuse the lack of transparency or fairness in how these changes are communicated.
On top of that, I found several alcohol bottles on-site during the construction of my home. This not only reflects poorly on your company but also raises serious safety concerns. While trying to keep my property clean from overflowing dumpsters during neighboring home construction, I encountered further evidence of carelessness and negligence. If communication with your workers is an issue, I hope you have a translator to ensure proper standards and expectations are conveyed, as I've personally found tools like Google Translate to be ineffective in such situations.
To be candid, I don't expect you to contact me after this letter. Based on my experience so far, I've come to anticipate resistance and dismissal rather than collaboration. However, I do expect my concerns to be acknowledged and addressed, not just brushed aside. I shouldn't have to fight at every turn to get things resolved, yet that has been the reality of this process.
All I've ever wanted is fairness, honesty, and professionalism from a company I trusted to build my home. I hope this letter encourages some reflection and improvement in how your business handles customer concerns. If you would like to discuss these issues further, you can reach out to me, I know for certain that your company has my name and contact information. read more