Charged 4 days for a one day rental doing a move to a new apartment. 64km for 4 days? Key dropped…read moresame day in keybox on Saturday, they didn't check the box until Tuesday. Customer service unresponsive. Still awaiting email. Main customer service is unable to reach the branch to resolve the issue. Beware, just lazy business practices.

Europcar in Vaihingen has been a very helpful car rental place when we most needed auxiliary…read moretransportation. I highly recommend that you show up early to have the best vehicle pick. Don't try calling on weekend mornings because they can get extremely busy. If you emphatically need a weekend vehicle, call dung the week to reserve it. Otherwise, you risk not getting exactly what you want or anything at all if you're late. This business accepts credit cards and VAT forms. Additionally, when you pick up the rental, you fill out the form and they turn it in for you so that you can simply drop off the vehicle key in the key box when you return the vehicle after hours. NOTE: If you require an automatic transmission, you definitely need to make advanced reservations since European rental businesses primarily stock manual transmission vehicles. ***Do not show up impromptu expecting to find automatics.*** "Andrea" is a very friendly and helpful character. She definitely exemplifies professionalism and takes her position seriously. (She speaks fluent English as well.) Many times, a known regular customer may get a free upgrade based on availability. My coworkers and I have been upgraded several times here. (The business itself is a 4-star, but Andrea is an international 5-Star professional)

Ethics and morals appear to be two qualities missing from the training manual at the Hertz office…read morein Stuttgart Airport, Germany--replaced instead by deceit and dishonesty. I usually don't write reviews unless they are positive, but this time I have never felt so betrayed and misled as I did when dealing with the Hertz rental team at Stuttgart Airport. My story goes like this: My original reservation was for an economy vehicle at the confirmed rate of USD 156 for the entire rental period. Upon arrival--after a nine-hour transatlantic flight and severely jet-lagged--the clerk informed me that the reserved vehicle was "not available." He then stated that the only option was a larger vehicle for an additional €60. Given my physical condition and the absence of alternatives, I felt pressured into accepting the upcharge. This conduct constitutes bait-and-switch tactics, which are prohibited under EU consumer protection laws and German competition regulations. At the car rental return, I was suddenly presented with alleged "scratches" on the car. These marks were not visible to the naked eye, and I strongly dispute causing any such damage. More importantly: My contract clearly shows that I purchased insurance for damage and loss, yet the staff treated me as if I had no coverage at all. This is a clear violation of the rental agreement and may indicate an intentional disregard for customers' purchased protections. Moreover, after reviewing public reviews of this location, I found numerous complaints describing nearly identical damage-claim practices, suggesting a pattern of questionable or intentional overcharging. During the rental, the vehicle experienced an electrical malfunction and would not start. The car's lighting system is designed to switch off automatically, and I am certain the lights were off when I exited. A technician jump-started the car in less than two minutes, yet I was charged for this service despite the issue being clearly mechanical and unrelated to my conduct. This charge is unjustified--particularly in light of the insurance coverage I had already paid for. When I attempted to discuss these matters upon return, the counter employee was rude, dismissive, and unprofessional. He refused to provide his name, which is unacceptable for a customer-facing representative and obstructs proper complaint documentation. I was left with no choice but to take his photo simply to identify the employee involved. A female supervisor then told me that the rental was under a corporate account and that "my company would take care of the charges." I immediately clarified that I am personally responsible for all rental charges, not my employer. Despite this clarification, she refused to address my concerns and continued to deflect responsibility. This behavior is negligent, misleading, and contrary to professional and contractual standards. In a nutshell--and with absolute certainty--I will never rent from Hertz again, anywhere in the world. I've already notified my coworkers and management and urged them to steer clear of the ongoing nightmare that Hertz presents. Note: I attached the picture of the employee who refused to give me his name. They have no name tag display or badges. He was so rude.

Hertz Gold benefits are definitely worth it. Having the top cars to choose from and express…read morecheckout services allows you to get a car and not wait in long lines.

I rented a car from Avis while moving to Germany. I purchased both a damage waiver and fuel up…read morefront option. I also called the day before our return date to let them know we would be two hours late. Upon arrival, the Avis crew noted small scrapes on the drivers front quarter panel likely from parking too close to a cement column in the hotel parking garage unbeknownst to us. At the time of return, I was charged both an extra rental day, a fuel service charge, and the estimated damage in the amount of €484. A few days later, I was informed that a third-party determined the cost to fix the scratch would be an additional €397 and would be charged to my credit card for a total of €881. I again questioned the fuel charge and asked for a second damage estimate and was denied. Two weeks later, I was informed that the additional credit card charge did not go through and that if I failed to pay, I would be taken to court - not arbitration and incur additional charges. As soon as I figure out how to pay the additional amount, I will cancel my Avis preferred membership and never rent from them again. From a customer service perspective, I travel many times a year and need to rent a vehicle. Avis will now lose tens of thousands of dollars in revenue due to this price gouging.

They offered to charge in $US, but did not disclose that it would be $20 over the prevailing rate…read more I took them up on the $US offer and was blindsided by the conversion fee. Pretty unacceptable to me. We had a full size which could really only seat two adults and two children comfortably. Not sure what they consider an average height, but two 5'10" people could not sit in tandem. In general, an overpriced and under performing organization. The car itself was also super glitchy. Not recommended at all...

I have made (and paid) for a reservation well in advance, thinking we'll get a BMW Touring, ended…read morein a Mercedes E200 from 2013 or the like. Not terribly bad but not spectacular either for that price. Enough to say it took me two days to figure that moving the driver's seat back & forth is done from a lever under the chair and not any of the electric switches on the side. Couldn't believe Mercedes would be that cheap so for 2 days I tried every possible button on the dashboard hoping it will help move the chair, LOL. It's classical trick they advertise new high end car models in the class, you rest assured you'll get "or similar" model for the same high price. They're banking big time on customers being tired after long hours flights. In the end I paid twice what I though I'll pay, there was no indication whatsoever about insurance at reservation time. At least didn't have to pay for unaccounted dents like others complain.