I needed an automatic car very last minute and they had one for a decent rate and an employee who…read morealso spoke English well (which was nice haha). The car was in good condition my guess no one in town ever rents a automatic here so that's a win for me haha, and the rental process went really smoothly. It was convenient too that they had a gas station literally next door so you could top up before returning. The return process was quick, they check throughly to ensure car was good condition, and I was merrily on my way out shortly after.

Terrible experience with Europcar in Stuttgart Airport…read more Cancelled my order because of three hours delay of the flight caused by Airline company. Will never use them again

I was charged $1,500 in damages for damages that I am sure I did not cuase. Sixt does not request…read morethat you acknowledge an inspection prior to renting so there was no oportunity to report existing damages.

I had a reservation booked for this location. Due to numerous delays caused by the train (bahn) I…read morearrived late about 3 hours which already isn't pleasant and having carried my bags with me. I arrived at the counter and the customer agent rudely said that I should have called. I explained that my American phone isn't able to call out without wifi and not to the Priceline number I had which was a 1-800 number for any modification. He then rudely said well the policy is to hold the car for an hour. I understand that but I also pay by the day and had a reservation and card on file. This location doesn't have an elevator so I dragged my two suitcases three flights of stairs down to the garage to the car. The car already had a warning sign for oil change due but since I was exhausted and just wanted to get to my destination I took the car as is. During my time the tire sign came on as well which is fine given I went to fill up more air Overall not a great experience with the agent who could probably use some customer service training but returning the car in Frankfurt was no problem at all.

Charged 4 days for a one day rental doing a move to a new apartment. 64km for 4 days? Key dropped…read moresame day in keybox on Saturday, they didn't check the box until Tuesday. Customer service unresponsive. Still awaiting email. Main customer service is unable to reach the branch to resolve the issue. Beware, just lazy business practices.

Europcar in Vaihingen has been a very helpful car rental place when we most needed auxiliary…read moretransportation. I highly recommend that you show up early to have the best vehicle pick. Don't try calling on weekend mornings because they can get extremely busy. If you emphatically need a weekend vehicle, call dung the week to reserve it. Otherwise, you risk not getting exactly what you want or anything at all if you're late. This business accepts credit cards and VAT forms. Additionally, when you pick up the rental, you fill out the form and they turn it in for you so that you can simply drop off the vehicle key in the key box when you return the vehicle after hours. NOTE: If you require an automatic transmission, you definitely need to make advanced reservations since European rental businesses primarily stock manual transmission vehicles. ***Do not show up impromptu expecting to find automatics.*** "Andrea" is a very friendly and helpful character. She definitely exemplifies professionalism and takes her position seriously. (She speaks fluent English as well.) Many times, a known regular customer may get a free upgrade based on availability. My coworkers and I have been upgraded several times here. (The business itself is a 4-star, but Andrea is an international 5-Star professional)

As many reviewers have mentioned (read down and you will find them easily; in fact, if you do a…read moreGoogle search for "Stuttgart car rental damage scam" you will see dozens of results), this place will most likely scam you. I picked up a car upon arrival from the US and was told there was only one left and I should take it or leave it. After 18 hours of travel I was in no mood to argue, so I accepted a very dirty (inside and out) Polestar with 31K kms on it and an overdue service warning that constantly came up. The car also had multiple dings and scratches, including on three of the four aluminum rims. Upon return, the inspector IMMEDIATELY went over to the one rim that was not marked as damaged, pointed to a tiny scratch and said I would be charged for this. He did this within 30 seconds, knowing EXACTLY where to go. Late for a flight I noted that I did NOT agree with this on the inspection report and gor on my plane. Sure enough, My bill included EUR 210 for "damage" plus a EUR 68 "damage processing fee. So, they scam you and then charge you a fee for the privilege. Great stuff. I'm dealing with Hertz (will likely drop my President's Club membership now) and my credit card company now to get the charge reversed. Do yourself a favor and rent somewhere else. These guys are crooks, plain and simple. Avoid!

The 3 stars is mainly for how confusing it is to drop off a car or pick up a car…read more RENTAL OFFICE: The rental offices are close to the main entrance of the train station, i.e. humans are here. RENTAL CAR GARAGE: The parking garage is way past the train station at the other end of the big block in the parking garage of the LBBW building, i.e. no humans here. When you enter the parking garage, just look for the rental car signs 2 levels below ground. After parking, I had to return the keys to the rental office - I put the parking garage ticket with the keys when I returned it. To walk from the garage to the rental office you have to walk by some tracks (I forget which one), but it wasn't the shortest walk. - The rental car spots are mixed with the other agencies and super tight. They tell you to park it in any empty spot in that area. DROP-OFF: The first time we came here was to drop off a car we picked up at another location. Where do you park the car? We were expecting an airport-like drop off area. You have to turn at the light to the parking garage at the far end of the tracks. Don't turn into the mini parking lot right next to the train station entrance - you will get stuck in traffic. I called and am glad we could drop off afterhours because we needed an extra 20 minutes to loop around and figure out where to park it, and then locate the rental office drop off box near the front of the train station. (I've attached a map of where the parking garage entrance is.) The return was processed the next day, I had booked it online and there were no surprise charges. PICK-UP: The second time we came to pick up a car - no surprise that we got the same Ford Jura SUV that we dropped off 2 days ago. Now that we knew where the parking garage was, it was much easier to find it. Note, we only saw stairs to get to/from the parking garage. If you have a lot of luggage, and you're traveling with someone else, you may want to arrange for 1 person to get the car and the other to stay with the luggage. I was late to pick up and they didn't seem to mind. The phone number to call did not work or they just didn't turn it on.