Adding one star because I received a refund from Avis. This doesn't change the other problems with…read morethis agency.

Swindlers and thieves! They have no ethics and rented me a broken and dangerous vehicle. Months…read morelater an invoice was sent for 2mm scratch on tire rims yet any attempt to prove this is fraudulent had bounced back. There are 100s if not thousands of reviews just like this one. Why? Because this they are running an unethical scam across the world.

Don't rent from here. This business lacks ethics and swindles their customers. The practice of…read moreEuropcar and Auto Europe is quite different from other reputable companies. I booked a car online through Auto Europe, but when I got to this agency, I was told that they didn't have my car and I was to get an "upgrade". I was never provided with an estimate. After I returned my car, I was told that they will email me an invoice. Many hours later when I was far gone from the city, I saw on my credit card that they charged me over €500 for three days of rental. I still have not gotten a statement from them. I had rented from other European agencies without any problems. Stay away from Europcar and Auto Europe.

We had a very positive experience renting from this location. There was a bit of a discussion…read moreregarding CDW vs liability but the agent's English was quite good and things got resolved. We also let them know up front that we'd be driving across borders and adding additional drivers so we weren't surprised by the add-on fees which I found to be pretty reasonable. They weren't able to sell us Umweltzone stickers or Vignettes but we ended up not needing the former and the latter was easily purchased from a gas station on the Swiss border. Our car was in great shape and had a full featured Apple CarPlay system so we were able to navigate with our phones everywhere we went. Rental return went smoothly and there was not push back about a little sand on the floor mats. By far the best European car rental experience we've ever had.

BEWARE of this location!!! Do not give them your credit card receipt showing that you paid for gas…read moreto fill up the rental car. LET THEM MAKE A COPY OF YOUR GAS RECEIPT AND GET YOUR RECEIPT BACK. They KEPT our receipt and when we got back home in the states they charged us for a BIG GAS charge plus a HUGE SERVICE fee. We had filled up our car with gas. Very dishonest.