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Unreliable and Unprofessional - Drivers Don't Turn Up for Pickup…read moreUnreliable. They used to be good but the last 2 times I've booked, they haven't showed up. Even after calling the rather unprofessionally manned office phone. Hard to believe -but they just don't turn up despite telling me on the phone that the driver is outside. Seriously? A rookie unreliable service. I ended up having to call an uber and the trip was actually cheaper than the price these guys quoted anyways. I used to book them for trips to/from airport but never again.

Do not use this company!…read more The driver stole money from us taking cash when we had been billed on our credit card. After a Heathrow transfer to North London we went to pay. The driver insisted on cash. Being tired after a long flight we foolishly didn't ask for a receipt. When we have followed up, the company said the driver hasn't received cash from us! We went from thinking this was an honest mistake to outright being fleeced. We even gave the driver a tip as we felt bad about how long the trip took!

27 Disraeli Park Royal…read more Very professional and friendly team Imma was awesome really informa and gave me a nice warm greetin. I felt like my business mattered. Shan (manager) was really helpful wxplaining my car choice and wy and what cars are available fully recommend this centre

I've hired cars from this particular branch of Enterprise for many years. The main reason being…read moreprice sensitivity - it's cheaper to hire a car slightly out of centre than in, say, their South Hampstead branch. However, returning a vehicle today I was stuck by a number of things. Firstly, how supremely excellent Enterprise are at customer service. From the courtesy call before I pop in to get the vehicle to ensure I have all my documents. To the staff in this branch who are incredibly friendly and professional - and appear to also be having a lot of enjoyment working there - a great team it would appear. Thinking about it, the Park Royal car hire place is actually extremely easy to get to - a few mins walk from Harlesden which is on both the bakerloo and Overground line. After yet another great experience this weekend I've decided I simply won't hire a car from anywhere else but here.

A very unprofessional company. The deposit of £500 for a van hire was supposed to be returned in 2…read moreweeks, despite chasing with 3 phonecalls and 2 emails they would not respond and we only got back the deposit nearly 5 weeks after and even then by turning up to their office and insisting on an immediate refund. I was about to take them to court had they refused to return it. I had even referred a couple of friends and family to use their services, thankfully they hadn't yet. I will never use their services again

yes take your hard earned money for a deposit to this guys and you will not c your deposit back in…read morefull even if you take the car back in a perfect condition.

From the owner: All our cars are UBER ready and PCO approved.read more

Used these guys a few days ago to hire a van for a week. Really good customer service, and a really…read morecheap price - and the van was great quality! Will definitely use these guys again, and happy to recommend them