I am writing to complain about the service I received from SIXT when hiring a car this weekend.
I hired a car from SIXT over the weekend, I was thoroughly disappointed and appalled with the service I received. On hiring the car I was assured from staff that you check the cars twice, before handing over the keys to customers. The car itself was fine all weekend and I returned it to you on time without incident on Sunday, I even had it all signed off by one of your staff members and was told to wait in the minivan on transfer to the airport.
After five minutes, I was then called back and informed that your staff members had found an antenna in the boot which had been snapped off the vehicle, and also that I had to pay 50 euros to replace it, when I said that I had no idea how it came to be there, I was met with a derisive gaze, a raised eyebrow and a rude, insulting attitude from your staff. It was extremely insulting. When I protested further still - more blank stares, shoulder shrugs and a general poor attitude from your staff who said '...it was my responsibility to check the vehicle before I signed for it', from the same staff member who had missed the same missing antenna himself not five minutes before!!!!!!!
I will be leaving the most negative review I can possibly muster on every single review, rating and car rental blog site I can find as I now consider it my duty to let the wider world know of what they are getting into when they rent a car for the weekend through SIXT. read more