Whenever we travel to Europe we see these, we don't often rent a car but needed it for the two week stay in Austria. Made the reservation online which was seamless. After leaving the gate and picking up luggage we headed to the rental car centre and were greeted by the nicest rep I've ever encountered for a rental car. Seyit-Can A. greeted us immediately. He speaks German, Turkish and English, wow to be trilingual! He was super easy to deal with, extremely patient with no attitude.. Seyit went over all the insurance options thoroughly and was very helpful with questions we had about driving around Austria. As far as the process, it was easy peasy. He printed a receipt that had a QR code on it with a PIN number, you walk over to a locker scan the QR code and or enter the PIN and voila a little door big enough for keys opens. Now we're ready to go! As far as the vehicle, we rented a 8 seater Peugeot, super comfortable with a nice media interface for navigation, AC, fuel etc.. The ONLY issue we had was the language setting was set to Arabic, I fell asleep through that class so couldn't navigate it. It's all good though cause we have little pocket computers called phones. Within 3 minutes of googling we figured it out and we're ready to go. We are a few days into the rental and we're having fun with our car, so far would definitely rent from them again. The customer service was bar none and the process was easy. read more

It was a good experience, especially since we mamde the reservation last minute through a 3rd party. The employee even allowed us to check first if our suitcases would fit to be sure the car was the right size, so that was a great help, especially after almost being scammed by another company. SIXT was quite a bit more pricey though even with only basic coverage. read more

renting the car was easy and pleasant asking for assistance next morning to see if forgot passport at Sixt counter at the counter a nightmare .... read more

No Equipment in vehicle to get access to spare tire to change flat tire at 8 pm 9/18/22. Our group of seven needed 4 rooms at local hotel to stay overnight until service truck arrived to change the flat tire on front . We finally got tow and flat fixed by Mercedes Benz of Oberwart, near the location of the flat. We brought the car back as soon as we arrived back in Vienna at 17:23. Sixt did not help us during the event even spent 8 hours of international calls to the help center. Bottom line: you better check for all necessary parts to change a flat tire before you leave because you will not get reimbursed for your inconvenience nor any help from them. read more

I've been pretty happy with Sixt in the past, but last weekend we rented a car from the Vienna airport office where the Multimedia info system malfunctioned. The auto was superb aside from the malfunction and since we were on a tight schedule visiting several friends in Styria we decided it wasn't worth the hassle of turning it in at a different location in Styria. When we returned the car to the Vienna airport location staff and manager at Sixt were superb! They apologized for the MMI problem and gave us a bit of a discount for our troubles. It reminded me of a case study of British Airways where they found that the most loyal customers were not the ones where everything went perfectly; they were the customers who were best taken care of when things went wrong. I commend the staff and manager on duty for understanding this and we will be using Sixt again this weekend. read more

We flew in quite late on a fairly cold night but the young girl at the service counter was very friendly and informative. We had a reservation and needed to find a hotel. The girl first took care of the car and then let us know that upgrades were available for free. She then told us about two hotels nearby that we could attempt making reservations. One was booked. The other was not. Granted that this place is not really going to be a magnet for hundreds of reviews, so this 5 star review stacked on top of the only other review (1 star) is going to result in customer discretion. But I enjoyed my experience here and returning the car was also very easy. The morning was very cold with heavy rain but as we pulled up, there was a man standing in the doorway of the parking lot office and he came out to us and helped us with the return so that we could go to our terminal quickly. I'd use Sixt again next time. Just be aware that the office is a bit of a walk from the main building and from the office to the parking lot is also a short walk away, but if you're not a 500lb behemoth, you should be fine. read more