These people are negligent. The vehicles do not have snow brushes to use to clear snow off the…read morehood and roof. It is ILLEGAL to drive with snow piled on your vehicle in Austria. All that is provided is a little window ice scraper. Their damage assessment practices are draconian, deceitful and decidedly not independent.

Considering VIE is a big international airport, it is unfortunate that this location is an…read moreindependent franchise. Unlike with corporate offices, you will be charged a hefty cross border fee for each day of the rental regardless of how many days you may travel to other EU states such as Hungary, Slovakia or Czech Republic. The location takes a couple of weeks to post a receipt and always fails to credit points. Make sure you have your receipt for fuel on return and be prepared for a full-on return inspection.

The front desk service is excellent, the cars are great. But it all goes sour when you realize that…read morethe strange noise of your car while driving in the middle of hot August at 60km/h (37mph) are the WINTER TIRES!! And then I was told that most of the cars have them (Winter Tires) during the summer and they can't change my car. This is not only loud, it's also not economical and more importantly it's against our environment! Crazy, sad and upsetting... please make a change. I had a great experience with Sixt in Croatia, US, Hawaii... would love to rent from you again and to change my review.

Whenever we travel to Europe we see these, we don't often rent a car but needed it for the two week…read morestay in Austria. Made the reservation online which was seamless. After leaving the gate and picking up luggage we headed to the rental car centre and were greeted by the nicest rep I've ever encountered for a rental car. Seyit-Can A. greeted us immediately. He speaks German, Turkish and English, wow to be trilingual! He was super easy to deal with, extremely patient with no attitude.. Seyit went over all the insurance options thoroughly and was very helpful with questions we had about driving around Austria. As far as the process, it was easy peasy. He printed a receipt that had a QR code on it with a PIN number, you walk over to a locker scan the QR code and or enter the PIN and voila a little door big enough for keys opens. Now we're ready to go! As far as the vehicle, we rented a 8 seater Peugeot, super comfortable with a nice media interface for navigation, AC, fuel etc.. The ONLY issue we had was the language setting was set to Arabic, I fell asleep through that class so couldn't navigate it. It's all good though cause we have little pocket computers called phones. Within 3 minutes of googling we figured it out and we're ready to go. We are a few days into the rental and we're having fun with our car, so far would definitely rent from them again. The customer service was bar none and the process was easy.

It was a good experience, especially since we mamde the reservation last minute through a 3rd…read moreparty. The employee even allowed us to check first if our suitcases would fit to be sure the car was the right size, so that was a great help, especially after almost being scammed by another company. SIXT was quite a bit more pricey though even with only basic coverage.