Normally, this would be a five-star review, but I did have a slight issue prior to arrival…read more I've been a Marriott Bonvoy member for over 30 years, and when given a choice, I always try to stay at a Marriott. As a Lifetime Platinum Elite member, certain benefits are part of that loyalty. I had two reservations for this stay: the first portion was booked under my name, and the remaining nights (which together totaled seven nights) were accidentally booked under my husband's name and his Bonvoy number. In the past, I've never had an issue having reservations like this paired together. I even called Marriott in advance and was told not to worry, that the hotel would merge the reservations upon arrival and that my Platinum benefits would apply for the entire stay. The flight was delayed into Vienna, I contacted the hotel through my reservation to notify them. At the same time, I again requested that the two reservations be merged and asked whether my Platinum benefits would override my husband's so we could have lounge access for the duration of our stay. Ronja responded and clearly stated that this would not happen and that my Platinum benefits would not be honored for the second half of the stay. After going back and forth and realizing I wasn't getting anywhere, I decided to address it when we got to the hotel. When we arrived at 1:00 a.m., Michael was at the front desk, and he was absolutely wonderful. Friendly, professional, and incredibly accommodating. He resolved the situation immediately and without hesitation. Ronja's LinkedIn lists her title as "Hotel & Hospitality Specialist," but based on this interaction, additional training may be beneficial. As a lifelong Platinum Elite member, I certainly did not feel like a valued guest. Aside from that experience, the hotel itself was absolutely perfect. Our room was lovely, located on a high floor with a beautiful view overlooking the park. The hotel has so much to offer, and the Concierge Lounge was one of the best I've ever experienced. It was open daily from 6:30 a.m. until 11:00 p.m.--which is impressive in itself. Breakfast was served every morning with a great selection of both hot and cold options, and the coffee machine offered an excellent variety of choices. There was also a daily happy hour from 5:00 p.m. until closing, with beer, wine, and a consistent selection of food and snacks. The lounge staff truly went above and beyond to make guests feel comfortable and welcome. The views from the lounge were magnificent making it a nice place to relax after a long day. This is a beautiful hotel in a fantastic part of the city. It's within walking distance of major sights and excellent restaurants. If you're visiting Vienna, this is a wonderful place to stay.

Solid hotel with a solid breakfast buffet…read more We stayed here for 5 nights. The room was comfortable and the staff were friendly. Each morning, we had breakfast at the hotel which included hot items like scrambled eggs, bacon (which was different from American bacon), mushrooms, potatoes, roasted tomatoes, waffles, and pancakes. The buffet also had a fruit bar, deli section, breads, sweet pastries, yogurts, cereals, salad, and a made to order omelette station. Beverages included coffees, teas, juices, and even prosecco. The food was the same every day, but there was enough selection that we could switch it up throughout the week. Would stay here again in the future.

This Courtyard felt more like a full service Marriott with a full service restaurant/bar + large…read morefitness center w/ sauna and steam room. Plus the proximity to the Uban made this a great property. I do have to mention that the food at this location was outstanding. Taking a recommendation from the staff, I ended up ordering a burger. To my surprise, this burger was out of this world delicious (even though they didn't have my ranch dressing --- i know it's an American thing). :) The breakfast buffet was also extensive offering any/all options. Service was great with check-in and check-out being a breeze. If you are looking to stay in Vienna on a budget, this location offers a lot.

This is a very trendy hotel. Our first room, we were having issues with the A/C. I went to the…read morefront desk and asked to move. The first room they tried to move us to was a handicap accessible room. We would have dealt with it, but the shower was in the middle of the room with no tub, it was made to just be able to place a wheelchair into. They ended up upgrading us to a suite. The room was amazing! It had a full living and dining area. The master bedroom was huge with a lot of closet space. The bathroom was also large, with a full glass shower. We were able to open the blinds and look at the cute horse-buggy racing course behind us. That was one of my favorite parts of this hotel, I looked forward to my morning showers. We had drinks in the lobby area, which was comfortable, and feel cozy. They had a little market where I was able to fill my craving for Ben & Jerry's ice cream. The only negative I can give is the location. You have to take the train to get into downtown Vienna. But, this isn't a big deal because the train station was just steps away and the ride was quick.

Good hotel with charming period atmosphere and decor. Worth booking a superior room if staying a…read morefew nights - ours was very spacious and has luxurious 13+ ft high ceilings with elaborate moldings, great view of the Votive church next door and a small leafy park in front. Good aircon and wifi. Convenient location, just on the edge of the ring, within a mile to many popular areas - museums, Stephenplatz etc. Quite walkable or just take the tram. Getting to the hotel is easy from the train station - tram "D" to Schottentor and you'll see the hotel from the station. Good breakfast with lots of nice outdoor seating - the first hotel breakfast where they have small creamy cakes and block of fresh honey. A few areas of improvement: beds are a bit too soft, the minibar is unnecessary - makes the fridge difficult to use and just causes complications on checking out when you have to make sure you don't get charged for drinks you didn't touch.

Beautiful old hotel. The whole place is in need of a remodel. Furniture if scratched bathrooms are…read moredingy. The a/c was not working and the front desk was not very helpful.

Hilton Vienna Plaza exceeded my expectations in every way. This is a beautiful, elegant, and…read moreupscale hotel located in a very convenient part of Vienna. It sits close to the university district and within walking distance of many of the city's most iconic attractions, including the Imperial Palace, Parliament, historic cathedrals, shopping areas, and the city center. We found that most major sights were easily accessible on foot, though Uber and taxis were readily available for anyone with mobility limitations. As a Hilton Honors member, one of the highlights was the Executive Lounge. The lounge is spacious, beautifully designed, and offers a relaxing atmosphere. My son and I especially enjoyed the large chessboard, where we spent time playing together during our stay. The lounge offerings were excellent, with a variety of food and beverages throughout the day. As is often the case in Europe, the quality and presentation of the food felt a step above what I typically experience in U.S. hotel lounges. Everything was fresh, elegant, and thoughtfully prepared. The fitness center was also impressive. It spans two levels, with one floor dedicated to cardio equipment including rowing machines, bicycles, and treadmills, along with free weights and strength-training equipment. It was well maintained and more than adequate for travelers looking to keep up with their workouts. Although I did not dine in the hotel's restaurant, I enjoyed breakfast each morning and was very impressed. There was an extensive selection of pastries, breads, fresh fruits, coffees, hot dishes, and local specialties. Every morning was a great start to the day. Our room was modern, spacious, and very comfortable. It featured a cozy sitting area with a sofa, an exceptionally comfortable bed, a large bathroom, and even a small balcony. The room felt luxurious while still being warm and welcoming. I would also like to give special recognition to Nicholas at the front desk. He truly made our stay memorable from check-in through check-out. Originally from Argentina, he was incredibly friendly, professional, and helpful. We enjoyed talking about soccer, the World Cup, and Argentina's upcoming matches. Beyond that, he took the time to recommend attractions, scenic viewpoints, and great places for photos around Vienna. His hospitality and genuine enthusiasm for helping guests stood out and added a personal touch to an already fantastic stay. Overall, our experience at Hilton Vienna Plaza was phenomenal. The combination of an excellent location, beautiful accommodations, outstanding lounge, great breakfast, and exceptional service made this one of the best hotel stays we've had in Europe. I would gladly stay here again and look forward to returning on a future visit to Vienna.

Pros: The hotel makes a strong first impression. The lobby,…read morehallways, and rooms are modern, clean, and well maintained, and the property has a polished, upscale look. The gym area includes a sauna and relaxation room (Does have old equipment and limited space). The lounge is spacious and comfortable, with a good selection of beer, liquor, and Coca-Cola products. It is in a great location to many metro lines. Cons: The bed was unacceptable. We stayed in a one-bedroom suite, and the mattress was so hard it felt like sleeping on concrete. This was, without question, the worst bed we have ever experienced at a Hilton property. The hotel may claim it meets Hilton International standards, but if this mattress qualifies, those standards are extremely low. Despite being two Diamond members celebrating an anniversary and a birthday, there was zero recognition of our loyalty. No card, no note, no acknowledgment of any kind (They were made aware multiple times). This lack of basic personalization was disappointing. Breakfast was mediocre and nowhere near the quality offered at other Hilton properties. There was no made-to-order option, and if one existed, it was never mentioned. The lounge food was very poor and not something we would eat again. Communication was also lacking. The hotel only asked how our stay was at checkout, as we were walking out the door, rather than during the stay when issues could have been addressed. While mechanical issues in the room were eventually fixed, they should not have occurred in the first place. Overall: This hotel looks elegant, but the experience does not match the appearance. The service, comfort, and attention to loyal guests fall well short of expectations. A good-looking property means nothing when the bed is rock-hard and the guest experience is an afterthought. We left extremely disappointed.

This is a beautiful hotel overlooking the St Stephen's cathedral. It was super clean and modern…read moreand staff were helpful. Location right in the middle of old town. Breakfast was buffet style and enormous! 100 percent would go back! The Christmas market is right next to the cathedral if you are visiting at Christmas!

A wonderful hotel in a wonderful location!…read more Located directly across from St. Stephens, this contemporary boutique hotel is in the perfect location to see all that Vienna has to offer within a short walk. Or the subway entrance is right out front so you can venture as far as you want! The rooms are well furnished for a European hotel- large towels (even washcloths which are not common in Europe) nice toiletries, and coffee in the room. We upgraded to a suite on the top floor and had our own personal balcony with a table, chair and umbrella to sit outside and enjoy the sights and sounds of the Plaza. The included breakfast in the morning was one of the best we had on our trip! Pastries, eggs, bacon, sausage, breads, meats, cheeses, etc- whatever you wanted - it was there. And they have a couple of guys making your favorite coffee drinks as well so I could have sat in the breakfast room all day. And the staff was super accommodating- they ordered us a taxi on our last day and because they did it (or maybe it was the time of day) they were able to pick us up out front versus us having to walk from the pedestrian plaza that this is located on. Know before you go that if you are driving- I'm not sure exactly how close you can get before you have to park your car although there is a parking garage on the nearby side street. Why not 5 stars you ask? The bed just wasn't as comfortable as it could be. It was hard and just wasn't what I was expecting given everything else was so great! But if you like a really hard beds- this could be your place. That aside- we had a great visit and would return the next time we are in Vienna!

We enjoyed our time here. We did not get a waterfront room which I kind of wish we had because our…read moreroom was hot so we opened the window and had to listen to traffic at bedtime. Might have been better on the other side. The hotel provided us with a fan when we asked so that was nice. Staff here were friendly. I asked for an early check in which I did not get and in fact did not get notification that my room was ready till way after check in. The pool was open even at this time of year but very cold. It is not heated! It is nice to be able to walk along the waterfront and we were able to walk down to where there is a stop for the hop on hop off bus. We did not try the restaurant. My sister had the breakfast buffet. She said it was good but like 30 Euros per person. I wanted to go to dinner there one night but I didn't really see anything I wanted and it was pricey.

Paid extra and got the junior suit but made a mistake for signing up for one person…read more Front desk guy says since I m a Hilton Honors member, they were gonna allow me to add one more without additional cost. What a B.S. However, I did pay extra for a breakfast. Got a room with the view of Danube river. Very very close. Hope there is no monsoon raining while I m here. Room is quite, spacious, remodeled recently. Water pressure is acceptable but not great. Hot water was awesome. The bathroom was clean, but do have mold Sink drain was closed by default which was very inconvenient. Since this hotel is 8 stations away from central location, get the metro pass. The front desk can help. There is a unmanned small shop for drinks and snacks. Huge restaurant at the lower level closer to the river. Breakfast time. Lower level, the same level as the Danube river. River front? Its a huge area. Got the usual fixing plus make your own juice, eggs to order, honey served in a natural honeycomb state. Lots of tea options. Even has loads of fresh ginger to put on your tea. No plastics here. Not a single one. Loved the idea of using smaller version of ice crema cones for jams. Very thoughtful operation. P.s. Don't buy water from the store. Rip off. Also, we only get one set of water on 1st day. Not 2nd day? I am still paying the same amount but getting less? Yes, in Europe we do get water, not like USA.

Louis R is back in the building…read more Louis R loves Austrian hotels that only have 24 rooms, has beautiful architecture, has large organized rooftop rooms with large sky lights and a balcony overlooking the garden, large clean bathrooms with a bidet, delicious breakfast options, a clean spa, and prompt, affable service. Louis R loves the proximity of this hotel to the Underground and to the city center (located in District 3). Vienna, Austria is just as lucky to have famous/infamous iconic figures roll through it's city streets, like Wolfgang Amadeus Mozart, Gaston Glock, Sigmund Freud, Adolf Hitler, Franz Schubert, Christoph Waltz and Louis R. Be like Louis R. Travel to Vienna, Austria.

Perfect spot to stay in Vienna!…read more First of all, I want to highlight how wonderful and accommodating Ulla Spiess is! I may have been a bit of a difficult visitor after I wanted to swtich rooms. Ulla was accommodating and wonderful about everything. She's also quite nice and really friendly. I visited this spot recently and it really is a super spot to stay in Vienna. It is approximately 3 stops from the "center" of town (depending on what you consider the center) and it's really easy to navigate the trains. The location that the B&B is in is really quaint and there are local restaurants nearby as well, so you don't have to travel to the more touristy area. Ulla had a great restaurant recommendation for my first night there (delicious and inexpensive!). I stayed four nights and had a great time. I was in two rooms while I was there (my fault that I moved). Both rooms were impeccably clean and comfortable. The breakfast area is really charming and there is an area that has glass windows where you can feel like you are eating in the garden. The food is really great and fresh. Cheeses, meats, cereals, juices, pastries...I could go on and on. The made to order scrambled eggs are great, too! Coffee is delicious! Everyone is really helpful and they really make you feel like you are staying in their home. The B&B is expanding - I'm not sure when everything will be open, but there may be more room options soon. Thanks to Hotel Pension Spiess & Spiess Appartements for a great visit! I hope to be back!

We were so pleased with our stay at Hotel Austria Vienna. The staff were so kind and helpful from…read morethe front desk, to the breakfast room to the cleaning staff. The hotel has a 24 hour manned front desk and they kindly arranged for a driver from the airport for our late arrival. The rooms were exceptionally clean and well appointed which we appreciated. The location is perfect for seeing Vienna, close to the U-Bahn Schwedensplatz station as well as the tram, buses and canal boats. The area is safe. It is a pleasant walk to tourist locations. The breakfast had a wonderful selection, including fruits, breads, granola, eggs, sausages, cheeses, sliced meats, pastries, and more. We couldn't have been happier about our stay.

Front desk clerk, Roman, was rude and ill tempered when we asked for information. The room was…read moresmall as was expected, but had no real amenities. The breakfast was okay with a fairly good selection of items. It is located in a good location. If you do book a room, request one not overlooked the alley where employees are smoking. For what they charge I would find a better choice in the area.

Located on a on-way street, this very clean and smartly-decorated Hotel is part of the Best Western…read moreHotel Rewards system. The staff is top-notch; always working hard, very easy to approach and always courteous, and the lobby amenities are a really nice touch. The room is comfortable, bathroom is just large enough, and the bed is easy to sleep in. The tub-shower was a little hard to get used to. The adjustable spray nozzle was mounted on the wall facing the bathroom door, with a very short glass window to block overspray. It was a cramped space for a shower while trying to keep the floor dry. Also, the hose connection for the sprayer was leaking at the tub faucet connection. My height, and the need for sprayer to be moved higher could have contributed to this. This tub-shower setup should be reevaluated. Overall, it was still a very nice stay.

Great location Wonderful staff…read more Clean and beautiful rooms . Breakfast was great definitely will go back

We had a really lovely stay at Le Méridien Vienna. The rooms are surprisingly spacious for Europe,…read moreand we were upgraded to a suite, which made a big difference after long days of walking around the city. Everything was spotless -- especially the bathroom and the bed -- which always matters most to me. Breakfast was a standout. As a Marriott Titanium Elite member, I contacted the hotel in advance and they arranged complimentary breakfast not just for my husband and me, but also for the couple traveling with us. The buffet was fantastic -- freshly cooked eggs to order, great pastries, fresh fruit, bacon, sausage, and hash browns. One of the best hotel breakfasts we've had. The staff was warm and professional throughout our stay, and we loved stopping by the You Bar for drinks and light bites in the evenings -- perfect when you're tired or jet-lagged and don't want a full restaurant experience. The location is excellent, with most major sights just a 15-20 minute walk away. There were a few downsides. The room ran very hot in winter, which made sleeping difficult, and we had noticeable noise from a neighboring suite with children -- we could clearly hear laughing and shouting through the connecting door. The hotel did call the room after we complained, but the noise didn't stop. Luckily, the connecting door was on the sitting-room side of our suite and not the bedroom. Vienna is an expensive city, but we booked using a government/military rate and felt it was very good value given the spacious accommodations, cleanliness, service, and prime location. Overall, we'd absolutely stay here again.

Worst hotel experience in Europe. AC was not working and manager was dismissive and did not resolve…read morethe issue. I was told to just open the window. I do not recommend staying at this place.