J'ai loué une petite voiture (Fiat 500) en 2022, pour 1 mois, puis en 2023....je suis entièrement…read moresatisfait de cette expérience; je verrai cette année (2024) car suite aux changements radicaux chez Carlili, qui est désormais en partenariat avec une boite internationale......suspense!

Rented a bmw sedan thru Carlili and would rent with them again. They dropped the car off right on…read moretime, had a location tracker on the car as it got close and made my departure from downtown Paris easy. Drop off was easy too. I hadn't planned properly for traffic and was able to shift my arrival time back online and they picked up the car in another downtown Paris spot (be sure to do so far enough ahead of time, I did it 2 hrs before per their instructions). No conventional rental car process, happy customer!

We rented a car from Europcar at the Marseilles airport on 10/15/2019. There were four in our…read moregroup, one bag each, of which 3 were the standard 24 inch size, but one was very large. We also all had backpacks. The car I had expected to rent, a Peugeot, was too small for the four of us and all our bags, at least according to the woman I was talking to at the Marseilles Europcar office. And she wasn't wrong! We upgraded to an Opel Grand 180D. It fit all of us and our bags. I've read some awful reviews of Europcar, so I was expecting problems of some kind, but the rental process went off without a hitch (other than the upgrade, which was needed). The car, although somewhat under-powered than I am used to, worked for us just fine! I have to say, I was surprised at the amazing gas (diesel) mileage. And it was an automatic! We drove it all over Provence, then to Sarlat-la-Caneda in the Dordogne, where I dropped it off. The drop-off process executed painlessly, without any problem. So, I can only speak for myself, but I would rent from Europcar again without hesitation.

My 2 day rental with ALL fees & charges was estimated at 148€ on the paperwork when I took out the…read morecar. Two weeks after returning it, the charge to my credit card was 277€! My demand for an explanation via the "Contact Us" section on their website was answered with an automated reply containing a "case number" and a promise to investigate "as soon as possible". That was a month ago. Crooks. I'll never rent from them again, so many better rental available.

I've rented twice from this location and have only had good experiences. They are a bit…read moreunderstaffed, so they may take a while to get to you, but you'll get the car you need and be on your way soon enough.

Rented a car from Paris Gare de Lyon. It's confusing to find Hertz because it is not where the…read moreother agencies are that the train station directs you to- if you follow the signs for rental cars within the station it takes you to Avis and some other agencies but you are literally on the opposite side of the station from Hertz. Hertz is in the Centre Gamma- Google maps will show you basically where. It is one story up from street level. Took us a long time to find the office. No one from Hertz would answer their phone when I called for directions. Once finally there-getting the car was OK. The office will direct you to the 4th or 5th level underground to retrieve your car. People there are somewhat friendly but don't do a good job of helping you that much. Our car was good and worked out well. Now, I would give zero stars for Hertz's expectations of returning the car. You must return it full of gas but the gas station directly by Hertz which they list first (Esso Express) will not accept any foreign credit cards so you will be SOL and have to either return the car without filling it up and pay like €100+ to Hertz or find the other gas station nearby that is hard to find and a bit of a confusing drive. Was pretty stressful. The other station they recommend Total Bercy at 238 Rue de la Charenton worked out fine but was like 15 mins away and a difficult Paris drive for someone not experienced with the city. So all in all the car was good. Now that I worked out all the kinks I would be better prepared for a future rental from this location.

BUDGET/AVIS borderline practices: car returned at 22:00, 2 hours after desk closing time, but…read morewithin the 24 hours of rental day. Can't enter the dedicated lot, barrier doesn't go up ... no recommendations on where to leave car and drop keys, like usually with car rentals. I park the vehicle in lot facing entrance and bring back the keys my self the next morning. The young dude at desk tries to charge me an additional day and argues when I refuse ... never heard of customer service obviously ... Luckily his senior colleague helped me out... but they tried

I rented a car from Avis at Charles de Gaulle airport in Paris. Upon returning the car, the agent,…read moreEva, pointed out the tiniest scratch on the left rear view mirror. It was so tiny that I could not get it to show up when I tried to take a picture of it. It was no larger than half an inch and looked like some polish would make it untraceable. I have no idea if the "scratch" was there already when I rented it. I am pretty sure it is a common scam that Avis in Paris airport uses. We used our own insurance and the deductible did not cover the $250 they charged for this so-called scratch. The other complaints I have read convince me that this company in Paris, supposedly independent from Avis in the United States, has a policy of ripping off customers who do not take their insurance.

Stay away. Criminal-like behavior. I rented two vehicles and they only had one for me. They still…read morecharged me for two. I've spent literally dozens of hours trying to remove the charges. They are either utterly incompetent or completely criminal. Or, perhaps, both. Just rent elsewhere. Anywhere else. Oh, and the one vehicle I did rent, they claimed a hub cap was scratched (not only did I not hit, graze, or otherwise cause any damage, but they didn't tell me there was an issue at car return nor have they presented me with any evidence of damage other than charging my credit card €210). Hands down the worst rental car experience of my life.

Very good experience, no bad surprises. The service provided by Sixt is impeccable, especially at…read morethe 190 Rue de Bercy agency where we enjoyed an excellent service, beyond our expectations, by Eivlys and Platini. Eivlys even offered us coffee while she was checking us in and offered us bottles of water when we checked out.

I rented a car with Avis at Gare De Lyon in Paris station location. We waited an hour for them to…read moreprovide a rental, as they could not provide the car we rented and were looking for an alternative. I could tell it was a big deal, as they were searching for a car that was to be returned to another location (Fiumicino Airport in Rome). The Avis employee was nice enough, but kept telling me I was getting a certain vehicle, then said, "wait no" and told me I was getting something else - by the way, MUCH bigger than what we requested, which is not great for small European towns. Once he figured it out, we were running late for a tour in Normandy and had to quickly get out of there. My insurance was provided through a 3rd party provider. As I drove the vehicle in the first couple days, I noticed more and more issues. At 40,000 miles on the odometer, it had been pretty beaten up. Tires were almost bald and slipped even on dry pavement. Rim smacked up. No rear wiper - just scraped plastic on the back window. Interior components missing. Dirty to the point we had to clean the inside of the windscreen as the sun made it impossible to see out. Brakes were chattering when braking at higher speeds. We were well into our multi-country trip, so I was planning on complaining about the poor condition when we dropped it off in Rome. Fast forward to Rome. When returning the car, the Avis agent told me we have a problem, as the front wheel and tire were scratched with a chunk of out of the tire wall. I told him the state of the car and that I didn't hit anything. I also pointed out the rust on the same wheel damage, clearly showing this had been there for some time. He ignored the fact and submitted the damage report anyway. After receiving the damage report, they went ahead and charged me $2,200 CAD for the damage. I launched a complaint with Avis, providing full breakdown of the issues with the car, its poor condition and images showing the state of the wheel with rust, etc... This happened October 16, 2025. After 5 emails and follow-ups to Avis NOT ONE response was provided, even though their automated system provided a support ticket number. I had to proceed with a claim through RentalCover.com, which they processed within 24 hours. I have never had an issue like this or had to submit a claim in my MANY rental experiences. I have personally, and through my companies I founded, been using Avis for over 10 years as a loyal customer. I will NEVER be using Avis again and will gladly move all corporate and personal loyalty to their competitors. I will also be letting my friends and colleagues know about my first hand experience. Avis clearly does not care about customer loyalty.

If I could give them a negative or zero star review I would. We rented from Orly airport and…read morereturned to Charles deGaule. When we picked up the car they indicated that the car had a damaged windshield. The damage report only showed a red dot in the middle of the windshield. When we went to drop off the car an inspector spent about 10 minutes inspecting every inch of the car and said that there was another nick in the windshield that wasn't there previously. He showed me the nick it was approximately 1 millimeter wide. I said the damage report indicated that the windshield was already damaged. He said no this is new damage. He then showed us a damage estimate of almost 900 euros or almost $1000. This is a 1 mm nick in an already damaged windshield. I contested it and when I got home I found the charge on my credit card. I contested the charge. $1000. This seems to be recurring theme with them. Beware do not rent from Avis.

We rented from SIXT recently on our trip to France. Big mistake. Nothing was great and service was…read moreworse to boot. We booked a BMW wagon 3 series, but upon checking in, having waited for the attendant some good 10-15 min and having been traveling for more than 18 hrs, he mentioned that they will "upgrade us" (BS) to Volvo or Jeep or other equivalent instead better than BMW for 5 passengers. The attendant Lso wanted to us to buy insurance and we said no, because we are insured etc...We were tired and didn't want to insist, we agreed on the Volvo xc40. We signed the agreement and sent us down on our way to the basement to retrieve the car. We were tired and had another 2 hours to drive, so we got into the car and drove away. The basement was dark and not well lit and the car was parked near a pillar. We did a quick inspection for dents scratches on the car and it all looked ok. As we got on blvd peripherique, we realized that the car did not have any sound/audio. Even the signal wasn't clicking, no radio, no car play no speaking map... nothing. As we were already behind schedule we continued and as soon as we made it to destination, we emailed address that we were given in the event we needed to contact the rental agency, and reported the audio/sound issue... nothing. When it was time to return the car, we returned the car and since our travel was uneventful, i.e. no accident, no scratch, no dent, etc, we took picture of the car where we parked it because we were not sure if there would be an attendant when we dropped it at gare du Nord. We dropped it off, the attendant present at the office asked how our travels were, we reported the sound issue, he said he would discuss with his manager to give us some credit for that inconvenience (BS). He didn't ask to walk through or check the car upon our returning it. We left thinking we returned the car in the same condition we rented. However, the following day I get the return receipt and on it they claimed that the rim had a scratch 5-10 cm deep down to the primer! We didn't have a photo of the rim, we couldn't defend that we didn't do that. If you scratch the rim down to the primer, that's a deep scratch, you would know if you did it. Long story short, they ended up billing up nearly €500 to fix it. All in all, we believe we were scammed. When this happened, I read reviews for SIXT rental cars and there were reports of same issues. They provided photos but the photos of the rim didn't include the Volvo logo. All in all they are good at scamming. We didn't want to get in a dispute with them since we had insurance, so we paid the repair fees and submitted a claim. Please be careful if you rent from SIXT- Paris Gare Du Nord. Make sure you take photos of every inch of the car you rent before and after. Do not trust them to be ethical and do the right thing. For us, we will not repeat this mistake and we will NEVER rent from SIXT again. They CANNOT Be trusted.

They rent luxury cars! Great service too. No line at phx airport. We use them in Europe when CAEL…read moreis not available.