Avoid Hertz Europe at All Costs…read more Rented from Hertz Europe in October 2024. They refused the third-party insurance I had already purchased, forcing me to buy their supplemental coverage (later refunded after I challenged it). Missed one toll during my trip--€10--paid directly to the toll authority, yet Hertz still charged me a €19.99 "processing fee." Ten months later, they inexplicably billed me another €19.99 for "inquiring on my account." After multiple emails, they agreed to credit me, and I told them to delete my data. Today, I received yet another demand from Hertz UK for that same €19.99. This is not customer service--it's either incompetence or a deliberate scheme to collect unjustified fees. As a retired senior executive, I've dealt with many companies worldwide, and I can say this with absolute clarity: Do not rent from Hertz Europe or any of its affiliates

Horrible experience, will never rent from Hertz again. Purchased the full collision damage waiver…read moreand was still charged for the full cost of repair and loss of use for a small scratch on the underside of the car (despite the car being rented to us with multiple pre-existing scratches on the body - you're telling me that a scratch on the underside will put the car out of commission for several days?). Customer service was non-responsive despite multiple emails. Expérience horrible, je ne louerai plus jamais chez Hertz. J'ai acheté l'assurance tous risques (CDW), mais on m'a tout de même facturé l'intégralité des coûts de réparation et de perte d'usage pour une petite éraflure sous la voiture (alors que la voiture nous avait été louée avec de multiples rayures déjà présentes sur la carrosserie - vous voulez vraiment me faire croire qu'une éraflure sous la voiture l'immobiliserait plusieurs jours ?). Le service client n'a jamais répondu malgré plusieurs e-mails.

We couldn't find the rental return garage. More on that later. We rented a car in Strasbourg and…read moredrove through Champagne to Paris. Horrible experience. Couldn't buy gas in Paris bc foreign credit cards don't work at Esso Express so we ended up paying a fortune for Avis to fill the car. Get gas outside of the city for sure. We could NOT find the rental return place - the address on the contract is just the train station. It took forever to figure out that it's in the underground garage called Gare du Nord garage on a small side street. We drove around for almost an hour looking in horrendous traffic and one way streets and taxi/bus only streets trying to find anything. Finally my son found a mention on the internet of an underground garage. It would have been nice if they mentioned it in Strasbourg when I specifically asked the question and was assured it was easy. NO IT WASN'T. The return procedure was fine although you have to get two tickets and descend to level -6 I think for return. Thankfully a man was there who checked us out. Had to pay Euro 127 or so bc of one way charge (was not told that before), gas and tax. Do not drive in Paris - it's a total mess and I used to drive in NYC. For the record it was not the Paris office that was involved - it's just impossible to find the rental return if you don't know beforehand.

amazingly we arrived and hour early and was checked in and told we had to wait an hour till closing…read moretime before the car might be there. at 6 we were then told they needed a passport. after sitting there for an hour for our car to be released to us, we could have been told when they asked for our drivers licenses. and no they could it wait the 39 min it would take to get to our lodging. no they could not hold the car and charge us for when it opened. and no there would not ba a car acfailable until possibly 3 pm tomorrow. strange huh. we agree ... pathetic group of employees at the nord train station, it will be our last rental with that group. avoid at all cost. luckily for us, the rental later tonight at the airport was 200 less. go figure.

We rented from SIXT recently on our trip to France. Big mistake. Nothing was great and service was…read moreworse to boot. We booked a BMW wagon 3 series, but upon checking in, having waited for the attendant some good 10-15 min and having been traveling for more than 18 hrs, he mentioned that they will "upgrade us" (BS) to Volvo or Jeep or other equivalent instead better than BMW for 5 passengers. The attendant Lso wanted to us to buy insurance and we said no, because we are insured etc...We were tired and didn't want to insist, we agreed on the Volvo xc40. We signed the agreement and sent us down on our way to the basement to retrieve the car. We were tired and had another 2 hours to drive, so we got into the car and drove away. The basement was dark and not well lit and the car was parked near a pillar. We did a quick inspection for dents scratches on the car and it all looked ok. As we got on blvd peripherique, we realized that the car did not have any sound/audio. Even the signal wasn't clicking, no radio, no car play no speaking map... nothing. As we were already behind schedule we continued and as soon as we made it to destination, we emailed address that we were given in the event we needed to contact the rental agency, and reported the audio/sound issue... nothing. When it was time to return the car, we returned the car and since our travel was uneventful, i.e. no accident, no scratch, no dent, etc, we took picture of the car where we parked it because we were not sure if there would be an attendant when we dropped it at gare du Nord. We dropped it off, the attendant present at the office asked how our travels were, we reported the sound issue, he said he would discuss with his manager to give us some credit for that inconvenience (BS). He didn't ask to walk through or check the car upon our returning it. We left thinking we returned the car in the same condition we rented. However, the following day I get the return receipt and on it they claimed that the rim had a scratch 5-10 cm deep down to the primer! We didn't have a photo of the rim, we couldn't defend that we didn't do that. If you scratch the rim down to the primer, that's a deep scratch, you would know if you did it. Long story short, they ended up billing up nearly €500 to fix it. All in all, we believe we were scammed. When this happened, I read reviews for SIXT rental cars and there were reports of same issues. They provided photos but the photos of the rim didn't include the Volvo logo. All in all they are good at scamming. We didn't want to get in a dispute with them since we had insurance, so we paid the repair fees and submitted a claim. Please be careful if you rent from SIXT- Paris Gare Du Nord. Make sure you take photos of every inch of the car you rent before and after. Do not trust them to be ethical and do the right thing. For us, we will not repeat this mistake and we will NEVER rent from SIXT again. They CANNOT Be trusted.

They rent luxury cars! Great service too. No line at phx airport. We use them in Europe when CAEL…read moreis not available.

Stay away. Criminal-like behavior. I rented two vehicles and they only had one for me. They still…read morecharged me for two. I've spent literally dozens of hours trying to remove the charges. They are either utterly incompetent or completely criminal. Or, perhaps, both. Just rent elsewhere. Anywhere else. Oh, and the one vehicle I did rent, they claimed a hub cap was scratched (not only did I not hit, graze, or otherwise cause any damage, but they didn't tell me there was an issue at car return nor have they presented me with any evidence of damage other than charging my credit card €210). Hands down the worst rental car experience of my life.

From the owner: La société de location de voitures Sixt vous propose des solutions de mobilité de haute qualité :…read morede la petite citadine, à la grosse berline en passant par l'utilitaire ou la voiture de luxe... Une chose est sure : vous trouverez votre bonheur chez Sixt !

In A Nutshell: -My…read morebro-in-law rented a sweet Mercedes C-Class at this location so we could tour de France. -This small Avis office can get really stuffy, it's located underground in a parking garage. -One thing about this location is that they have some very, very nice cars available for rent. -The downside to renting here is the hours of operation. -We thought it was 24 hours, but they are only open during a set time. Overall, lucky for my bro-in-law, he was able to return the car to the Avis at the Orly Airport.

Excellent service!…read more After reading the past reviews I hesitated to rent a car from this location, especially because I had been victim of a fraud from an Avis location in Limoges, France. Something must have changed since the other reviews. I returned a car and rented another one from this location. Both times the personnel was very professional and accommodating, spending extra time to save me money. Thank you.

We came to this rail hub in Paris for our high speed train to Amsterdam. We were on the…read more"Pre-tour" portion of our river cruise and had to go to Zamdam to catch our ship. That required us to get the main station on Amsterdam, then catch a bus. What can I say. It was your typical train station with many trains ready to go and you could also catch a subway here. It was easy to maneuver through and while I was waiting I went for a coffee and a pastry. That's the special thing about Paris... even in the train station was good coffee and great pasteries. I noticed lots of Police patroling the area which definately helps make you feel just a bit more safe and comfortable. Boarding the train was quick and easy and they left right on time. KUDOs to the team here at the Gare du Nord.

Although not as bad of an experience as the TGV train, the waiting experience of Eurostar just…read moremakes flying look amazing. The Gare du Nord station was frightfully warm and there were very few seats. Generally while the space felt poorly designed for crowds, the signage was okay, although still slightly confusing to navigate. Once on the train our experience wasn't too bad as we'd splurged for midclass so we were seated in a quiet area, but that being said - I really wish our attendant had prevented parents who had seats elsewhere walking into our car with their young children and letting them wander around being loud. All in all, the experience was good, but I'm not sure how often we'd take the train to Paris, especially since there is no Disney linkup.

Believe the 1.5 Stars - Europcar Paris Gare du Nord is a Scam in Disguise…read more We saw the awful reviews (1.5 stars!) and made the mistake of booking anyway. Never again. My wife reserved our car online two months ahead using her credit card. When we arrived, they refused to release the car because I was the driver, and the card was in her name. You'd think the easy fix would be switching the payment method. Nope. Instead, they offered two "solutions": Cancel and rebook the same car for $200 more, or Add me as a driver for $150. It felt like they were just looking for ways to charge more. Europcar is turning minor technicalities into a business model. This location clearly doesn't care about customer service--or its bad reputation. Avoid it at all costs.

Unprincipled scam artists with the worst reputation among rental car agencies in the world…read more Rented a car in Strasbourg near the train station. Returned with a full tank of gas but was charge for not filling it up. (Which I did) Two months after returning the car, get a bill for scratched tire rims. Have proof I didn't cause this but all emails bounce back. Now the issue is with collections and they are threatening to sue.