Hi Everyone,
Extremely dissappointed with the service. Arrived at the rental place in King's Cross and was asked to wait until they had hovered the car. Then looked around the car and all the damage seemed to be documented. When returning the car at Standsted Airport 3 days later, staff there claimed that there was new damage on the tire. Now I am not a tire expert, but tires were extremely old and worn down in any case, guess I should have mentioned this in the first place when renting the car. Next to a documented scratch in the aluminium rim, the tire was damaged, nearly punctured. The two were clearly linked, which staff at the drop off confirmed. As his supervisor was not there to sign off, he said he will try to resolve the issue by the next day. Approximately four weeks later £500 were taken out of my account by Sixt.
In the follow up, the company claimed I had damaged three tires, later reviewed and reduced to one. £320 of the £500 were then partly refunded, which was difficult enough to achieve. The claims and damage department of Sixt did not agree that the two are linked (recorded damage on the rim and damage of the rubber tire, apparently discovered on my return).
I feel tricked, especially as the person looking at the car on return told me that he expects everything to be cleared. He even mentioned that some affiliates give out damaged vehicles when they expect them to be returned elsewhere, as they then do not have to book the damage on their account. This seems like the internal Sixt disputes are being carried out on the back of customers.
By the looks of things I wont see the money back, not to mention the time effort and worry this whole issue has caused me...
BE AWARE WHEN RENTING A CAR HERE (SPECIALLY WHEN RETURNING AT DIFFERENT VENUE) AND CHECK METICULOUSLY.
Good luck!
Dan
P.S. never had a problem with Sixt before, mostly renting in Germany. Was even upgraded several times... seems like here in the UK the company has a different approach to customer service! read more
