Enterprise is horrible! I will NEVER use these company again. Closing hours are NOT convenient for…read moreforeign travelers trying to get to the location. Location is not marked, never saw an Enterprise sign anywhere. We told them we were on the way and driving thru London traffic with walkers and bikers is a B! They were closed on arrival and we were going to return to airport after that but that would have cost us more!!! Really!!!! This company used to be great but their international employees are not helpful and need lessons in customer service! DO NOT USE!! You have been WARNED!!!

Had the best experience renting a car for about a week. The staff were so friendly and helpful!! I…read morewill be using this Enterprise again in the future when I am back in London. Thank you!

We needed to rent a car one day during our vacation, and I had heard good things about Sixt. I…read morebooked ahead a few weeks on the website. Unfortunately they didn't have a lot of automatic transmission cars to choose from (I can't drive manual). I just needed something small and cheap for the day, but unfortunately had to pay a bit more to secure an automatic. The pick-up went very smooth. The clerk was friendly and it only took a few minutes to process everything. Both the car and the GPS we reserved were ready for us. The car was very clean, with full tank of gas ready to go. Car ran well, no problems at all driving through London or the highway outside the city. When you return, there's an Avis lot a few hundred feet down the road that you can park in, then just walk back up to the office and turn in your keys. I had heard horror stories about Hertz and some of the other big names, so I was pleased at how easy and painless it was to deal with Sixt.

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Small and personal car and van hire company. Hiring is quick and easy, no fuss, and no deposit…read morerequired if you pay by credit card.

This is a Car and Van Hire company with a personal touch. After 1 visit they remembered my face and…read morepreferences. The booking process is quick and easy with no fuss. They don't take a deposit if you pay by credit card, and overall the prices are very cheap. The cars are clean and reliable. Overall excellent - I won't go anywhere else to hire a car in central London now!

We rented a car from Hertz out of London Heathrow airport. We chose every coverage possible ahead…read moreof time and was quoted 1322.42 pounds. At the airport, the agent said we accordingly have super coverage, which was a huge upcharge up to 2036.36 pounds. As I had travelled extensively in the states for work, I never double checked the rates during the pickup, as I paid what was already quoted. After travelling all night on a plane, we did not bother to look at the small print on the little form that I initialized. Why would we? It should have been as quoted. This is classic bait and switch which I never encountered when travelling in the states. Buyer beware! P.S. Hertz did not give us any correction later due to our initializing the agreement at the airport.

rankly dishonest. Was blatantly lied to (by a Manager, no less) regarding the one-way fee…read moreassessment. I was deciding whether to return the car to Marble Arch itself, or to my point of ultimate departure, London City Airport, a mere 2.4 miles away. The manager assured me that the fee to be assessed would be a mere ten pounds, and that I should ignore the 166.66 pound fee that was quoted. When I questioned her as to whether that was really true, and shouldn't I trust what was in black and white before me, she actually acted offended and assured me multiple times that she would personally see to it that I was charged only ten pounds. I foolishly took her at her word. Well, as you might imagine, that was all simply a lie. For the grand "privilege" of dropping the car a mere two miles from where it was rented, I was charged an additional 211 dollars. All told, my 38 hour rental was more than 700 dollars. Additionally, the car class I reserved was not available, and they were deceptive as to the up charge for a different car (She offered an "automatic car at no additional charge," but when I said no thanks, I prefer ma manual, she did not clarify that the manual *would* incur an up-charge--it's on me for not checking that, but poor customer service in any event). When I called to ask about the manager's misrepresentations, I was treated rudely and condescendingly by staff. A miserable rip-off of an experience. Avoid at all costs.

Hands-down the best rental experience I have ever had in Europe…read more The whole experience was outstanding. From the warm welcome we received when we walked through the door all the way to the last goodbye from the shuttle driver at Heathrow. Every aspect of the trip was incredible. Michael was amazing - a true professional. Did everything he could to make us happy. If your experience is half has good as mine then you will be extremely pleased

Used these guys a few days ago to hire a van for a week. Really good customer service, and a really…read morecheap price - and the van was great quality! Will definitely use these guys again, and happy to recommend them

For the first time driving myself in the United Kingdom, the car came from Sixt. I quickly took to…read moremotoring on the opposite side of the car and the opposite side of the road. It might not be so easy for everyone. Know your limits. Driving the Ms is easy-peasy, just study the driving culture and rules beforehand. Remember London is a radially dense city, so as you exit, and are further distance from the core, congestion dissipates with the intensity of development until you reach the placidity of the countryside. I have always liked Sixt, minus a couple discrepancies. The car selection outpaces competitors.

Hard to give 1 star. Booked via Amex travel. Kiosk was closed on arrival. I left & checked 2 hours…read morelater. SIXT rep did then come by, checked booking, which he stated didn't exist, I showed him my e-mail with reservation number. Rep stated reservation expired one hour after reservation time. He suggested it was my fault the booking expired. I pointed out the obvious, it's hard to rent a car if the car rental office is closed. My mistake for returning. Waste of my time booking & going there twice. Zero customer service shown.

Wonderful experience with our rental. I was able to confirm all my choices for rental when booking…read more I was sent a reminder prior to check in to review and update if needed. On return the staff were prompt to get us checked out and on our way back to the airport. Very happy with the car , very clean and in excellent condition. As with all car rentals, it is always good to take a few quick photos before you accept vehicle.

If I had to tell you everything that has gone wrong I'd be here all day…read more But the final straw was when they told us to return the car by 7pm. Got there 6:58 having driven in the pouring rain only to find they'd left for the day. Absolutely terrible service. They never follow through on their promises DO NOT USE THIS COMPANY especially the Kingsbury branch. Absolute bunch of lazy chancers.

Do NOT use Europcar under any circumstances. I couldn't find the location that rented to us. It was…read moreat 12 Semley place. We had an 11 o'clock reservation and have been waiting over 90 minutes and still do not yet have our car. When I asked the manager Isaac, we just got stonewalled with no real answer. They said the car reserved for us has a flat tyre and they will drive us somewhere else but we still have not seen anyone to drive us there. This is absolutely unacceptable, we have limited time in England and we are spending close to 2 hours just to get a car. I will make sure to warn everyone I know and online to avoid Europcar like the plague

BAIT AND SWITCH! Scammed by Europcar. We booked a car online for a good weekend rate, to be picked…read moreup Saturday morning. When we got there, they told us they didn't have the car we had booked, but had only one available at a MUCH higher rate. We took it because we were expected somewhere and didn't have time to make any changes. While we were doing the paperwork, we received a phone call from a Europcar representative to say they didn't have the car we reserved at that location. So why have an online reservation system if it's not connected to inventory? So that you can rip people off by not having the car they have reserved and charge them more. On the positive side, the customer rep at the location tried to be helpful. Not backed up by corporate however.