Very nice and pleasant counter attendant. The vehicle was just as we arranged. Was in and out in 10…read moreminutes. Returning the car 5 days later was just as hassle free. All good. Thanks.

Two very helpful guys run this place. They always do there best to help beyond what is normal for…read moresome businesses these days. I regularly use this place to hire vehicles for my own business and they have never let me down.

If I could I will rated (-) million, rather than one star. Save your money, time, and avoid a…read moremental breakdown... It is only a legal enclosure designed to get more money from you... What seems initially cheap will in reality cost you more than renting a car from a credible rental company... By leaving your details and Credit card, you just give them the opportunity to fiddle with your credit card and charged unjustified amount of money without your consent... In addition, the staff (Liverpool Airport Branch Manager + Customer services in London Office Janesse) in general are unprofessional, Jitteriness, careless, brainless, clueless, and ARROGANT... So, if you have the money, the time, and Suicidial tendencies... GO AHEAD this will be the best option for you... Book with them and you will see... IT IS THE IDEAL MAZE OF DEATH

I booked a car and pre-paid with the Liverpool airport office of Easirent through Ryanair, with an…read morearrival time of my plane of 10:45pm After leaving the terminal building I found that Easirent is not located at the rental desk area at the airport (I found out later that it's on a poorly lit street on a warehousing estate outside the main airport estate). so I then had to phone the company to arrange for someone to collect me at the airport and was told to wait in the express car park at the airport. After being picked up, the driver of the car told me that I had to pay £2 to allow the car to exit the car park. I later found that I would have had to pay the same to return to the airport after dropping off car at the end of my rental, I chose to walk instead. On arrival at their office I was told I needed to pay £20 on top of the rental charge I had already paid, as I was picking up the car after 10pm (something know at the time of booking). A charge that I've never been presented with by any the many companies I've rented from in the past and the inclusion of it at that time made for an unfair price comparison with other companies at the time of booking. I had to fill in an extensive form at their office, with the kind of details that other rental companies automatically generate on a rental agreement, which then only require a couple of signatures. In daylight the following morning I found that the car had not been properly cleaned, with splashes of dirt on the inside of the drivers door and had various packing materials in the boot, which I'd been unable to see when I collected it, due to how it was parked at their office, making the boot inaccessible. Not impressed, with the car or the service, especially as the hoops I had to jump through delayed my departure by about 40 minutes compared with other companies I have used that are actually based at the airport. I'll be sticking to known companies when booking in future.

SIDE NOT THAT 5 STAR REVIEW WASNT FROM ME the agent asked to see my phone for GOOGLE and he went…read moreand gave himself and this ridiculous place a 5 star rating while j was checking out the vehicle SHADY SHADY SHADY I swear if I could give this place a NEGATIVE 1 RATING I would. This place is utterly one of the worse car rental places in AMERICA. I should have known better when I was informed I couldn't use my own insurance because my car was a 2014. I paid for coverage online then when I got to the place they told me I only paid for collision and compensation so I had to pay them for liability. This place is a total RIP OFF PLEASE BE AWARE. Don't be fooled by the cheap prices you see online, more specifically on Priceline. We reserved the car for $320, by the time we flew in and got the car, it turned out to be $527 after unavoidable fees and insurance prices that were not mentioned in the reservation price. "Your rental car reservation is non-refundable, non-transferable and non-changeable even if the reservation is not used." So we were STUCK AND WITH NOTHING ELSE TO DO

EASIRENT car hire at Gatwick airport are simply the best. Nothing is too much trouble and they…read morewaited for me even though my flight was delayed , well beyond their closing time. Thank you. Also best price on web for a brand new, immaculate car. Keep it up.

Brilliant service and I haven't even hired yet! We have been…read morelet down by solicitors for three weeks now and Easirent have been the best and postponed our rental at each juncture. Absolutely brilliant and understanding customer experience.

I used one of these vans to help me move a couch from my friends house. It was so easy to book…read moreonline. Collection was hassle free and I was on my way as soon as possible. No problems when I dropped the van off. Made for a good, quick, hassle-free move! I would definitely use them again!

Hired a car. Took photos, lots of photos. Returned car after holiday and was told i had damaged…read morecar and needed to pay £1000 there and then. Also warning light came on for low tyre pressure and was told i would need to pay for replacement if tyre was damaged or had nail in it. Have photos to prove damage was already done. Emailled manager, Stefan Woolsey and CEO and even though i was promised...still waiting for phone call. Avoid at all costs and photograph everything.

Customer Policies Worst EVER! Don't believe a WORD THE MANAGER says in the Brickenhead office. Last…read morenight of our vacation and our car had a mechanical failure. Nice man in a neighborhood told us the close by Enterprise could bring us a car in 15 min, so we called a half hour before closing time and he also said our car was not going anywhere but the mechanical shop. We needed a new rental traded out, So w his help we called and spoke to Brikenhead manager named Nathan (my next letter is a major compliant to the Entreprise national office). He told us he had no car available - and he couldn't find another car or help us. We were simply stuck waiting for the AA service for over a 90 min expected wait time where the tow truck would then take us for a "rush hour" long ride to the Liverpool airport where we could easily get another car. No worries at all, he said. Not that I believe him NOW after my next part of the story .. but I accepted that. I asked him to please call and confirm that picking up a car would be easy and for sure available. He offered to call the tow service to speed up pick up time (who was AMAZING by the way, and got stuck fixing all of Enterprise's flawed breakdown customer procedures). Then Nathan offered he'd call and confirm our next car was set and promised to call us back and send me a email confirming that I wouldn't be charged for the tow and it was a issue for the manufacturer. Well, long story short - Nathan went home and 3 hours later we ended up at the Liverpool airport crammed in a tow truck, rained on and tired. Our last day in this beautiful was a bust. Lucky me- There was NO Car available, and the fellow at the desk hadn't gotten a simple 2 minute phone call from Nathan. He just said that and went home I guess, Why bother make sure we were going to a available car. Interestingly, the tow truck driver had predicted that we would end up easily without a car at that it happens often in this scenario. . As he predicted, we were told we should have or tow truck now take us to the Manchester airport and try there. Let's hope they have one there or maybe we can try heathrow. I am being sarcastic,of course, but seemed like going from airport to airport was thier idea of helping resolve a mechanical problem and the standard for customer care. Really. Does this make any sense to anyone? I also could t just cancel the car and take a train in the procedures he could offer, I was pretty upset by then, and had the agent call his manager, and since my daughter was taping a message for her sister as I spoke to Nathan- I have his promises picked up on her audio from the speaker phone. The manager hearing this then did the right thing, was embarrased and felt and gave us a car that was promised to someone else for the next day. He would find another car and try to help us. We got back to our hotel tired, wet, hungry since all restaurants close at 9 ...not real happy and pretty sad or trip ended like this. I have never been motivated to do this until now.- I am going to share on any social media channel and complaint sites I can find, call Enterprise and demand that policies are changed and ask that Nathan is accountable for his actions, tear up my Enterprise plus membership and NOT use Enterprise again until they feel customer satisfaction is worth them picking up a phone, separating the customer from the towing process, finding a replacement car and minimizing the process for those unfortunate customers that break down. Instead of sticking the poor AA towing service w cranky customers on wild goose chases til a available car is found by driving from place to place. Nathan, your a lousy manager to do that to us and not bother to take 5 minutes that would have saved us hours. Enterprise you need new policies and better managers that keep their word. Donnetta C