Our recent rental experience with Enterprise UK (Glasgow Central Station to Inverness Airport) was…read morehands-down the most dishonest and manipulative interaction I've had with any rental company, and that's a high bar. We arrived at our scheduled pickup time to find the vehicle not ready. We were told it was "being washed" and had to wait nearly an hour. While we waited--before we were even given the keys--we were aggressively pushed to purchase the extra damage waiver. The pressure was intense to the point of feeling predatory, and it raised real concerns that we were being set up to either buy unnecessary coverage or be blamed for damage later. Spoiler: we were. We were told the vehicle had no damage and asked to sign the condition report before inspecting the vehicle ourselves. Once we finally got it, the boot didn't open automatically--not from the key fob, not from the handle. We assumed this was a normal feature of the model since no issue was noted and we weren't given any instruction or manual. There were no staff on the garage floor to ask. The vehicle also had less than a quarter tank of fuel, forcing us to immediately find a station before even starting our trip--another completely avoidable delay. We returned the vehicle to Inverness Airport well before our scheduled return time. The return agent walked around the car, noted no visible damage, and I explained the boot worked the same way it had at pickup. That seemed to be the end of it... until we received an email falsely accusing us of causing the issue and asking us to file a damage claim through our credit card company. We've sent multiple detailed emails to dispute the charge, offered written statements from all four adults in our party, and requested security footage review. No one has replied. Not even basic documentation was provided that would allow us to file a credit card claim if we wanted to. Just repeated automated messages pushing us to accept responsibility for damage we did not cause. This experience has left us with the unmistakable impression that Enterprise UK is running a bait-and-blame operation, where customers are pressured to pay extra up front--and if they don't, they're targeted with baseless claims after the fact. We've rented cars across Europe and North America, from Enterprise and other agencies, and we've never dealt with anything remotely this shady or incompetent. We will never rent from Enterprise again, and I recommend anyone considering it take their business to literally any company with functioning ethics and a pulse in their customer service department.

I want to preface this by saying that I have had many great experiences with Enterprise and I think…read moregenerally they hire some incredible people. I have been an Enterprise Plus member for years and have rarely had a bad experience. That is until I met Shannon, who is a part of the Enterprise Glasgow team. We were in Endinburg when the Queen passed last month and it caused crazy traffic problems and detours in the city the day our car was due. We communicated with the local Enterprise office and let them know we drove around for 2 hours attempting to get to the Waverley Station drop off and confirmed with them via email that the City Center Location would be fine. I parked it there and even walked to Waverly to give them the keys so that the car was safe. The enterprise representative assured me everything would be fine and they would not charge us extra for dropping it at the wrong location. He thanked us for our efforts and said others were just leaving cars on the side of the road because they were experiencing the same issue. Shortly after, Shannon emailed and informed me that we were charge an extra day (the city center location was not open Sunday so they couldnt process the return until Monday). I emailed back politely and explained all the conversation and communication we had with enterprise and the representative. She emailed back a one sentence reply letting me know that we were still being charged even though I sent her all of the communications showing that we had arranged with her co-worker and we confirmed there would be no extra charges. Shannon hasn't responded to 3 emails to try to talk it through. Shannon refused to respond to the confirmation that I gave her from Enterprise confirming we returned on the correct day. Shannon was extremely unhelpful and unresponsive. Shannon is the reason I will no longer be renting from Enterprise. It is sad to think that one employee can ruin the reputation of an entire organization from my perspective. For her to not respond and not understand that I literally went above and beyond trying to do the right thing and spent extra time on my VACATION to be a good person is really frustrating. I hope this message gets to Shannon at Enterprise Glasgow because she refused the 3 other attempts to try to solve this issues.

Great experience with Thrifty in Glasgow yesterday! Good price, easy pick up and drop off, friendly…read morestaff and we even got an upgrade! Car was new and clean, overall great value for money.

I got the worst customer service I have ever received in my life. Staff were incredibly rude and…read morewouldn't let me rent the car. I needed the car for work so this was enormously bad for me. The woman who served me laughed at me and joked, "It's not going very well for you today, is it." Another woman said, "To be honest, we just don't really want to rent to you." The reason they gave was that the address on my driving licence isn't my current address and not the one on the 6 pieces of id I showed. However, I have rented from 5 car rental companies this year with no problems. The real reason was probably because I booked the car 3 weeks before and got a good rate, so they probably thought, it being nearly Christmas, they could charge someone else more. I also suspected that they didn't like me because I'm not Scottish. It might have been simply that they were in the mood to mess someone around. Whatever, it was an awful experience that left me very angry and not being able to fulfill work commitments!

I am sucker for sales and hertz had a big one while I was visiting Scotland. This place was…read morewalking distance from the Marriott and was way cheaper than the hotel's rental car place even after factoring the extra day we paid for rental and hotel parking since they are not open on sundays. The big difference from American car rentals is that stick shifts are way cheaper than automatics in Scotland, but with the high price of gas it makes sense. We rented a car there 2 wkds in a row and the second wkd we got a diesel car, which definitely saved on gas (so u should try to request it). The service was fabulous. I was meeting my bf there and before he even got there the sales guy had me in the car ready to go!

I would rent shoes if I could…read more Rented from Hertz 5 or 6 times now and never had any hassle whatsoever. The staff are effortlessly polite and knowledgeable. The prices are also amazing (pay online) with discounts seemingly all the time. A few times we picked up a car without a full tank of gas without knowing, and have received generous discounts off of our next rental. Can't argue. Last time we went, we even got a lift into the city centre from one of the staff members as it was raining. What more do you want? Surprisingly personal service for such a huge name. Will carry on using them for the forseeable future as I personally don't need a car living and working in Glasgow. It's a handy thing to have every now and then, and it's so much more convenient than I imagined to rent a car. Rent-a-shoes, coming soon.

Luke, the assistant branch manager, was very helpful in accommodating our trip when our travel…read moreplans changed. Made our lives a lot easier! Thank you Luke!

I've posted a few reviews of Enterprise in various locations around the world. Over many years of…read morerenting cars as an expat and a traveler, I've been a firm fan of Enterprise for a while now. If you want to know how amazing they are, try any other rental agency. As we were warmly welcomed at the desk in Glasgow Airport, ushered straight to our car, with impeccable service from Cameron and Josh, we laughed at the people in the Hertz line still waiting as we drove off to the Highlands. Thanks Enterprise, you're as perfect and efficient in Glasgow as everywhere else in the world I've been. Great little Audi A1 too, no complaints here either.

I felt it important to write a review to offset all the negatives! I had a great experience with…read moreEasirent at Glasgow Airport. Though it was inconvenient to catch the shuttle to their car pickup (which their car yard is a bit offputting when you get there because it is in a gravel lot full of potholes and in an industrial area) the staff was very kind. The desk attendant was very distraught that I would not purchase car insurance (I use Chase Sapphire Reserve credit card that provides primary coverage up to $75k) but let me take the car anyway. Upon drop off of car, they did not point out any new scratches. The shuttle driver was awesome! I reserved my Easirent car through Expedia and it stated I would pay $103.64 for a week rental of a compact car. I was, however, charged two amounts on the day I picked up the car. I was charged $101.42 from Easirent Glasgow and $120.54 from easirent.com. I was refunded $119.94 after car drop off so paid less than what Expedia anticipated (obviously exchange rate had something to do with it). No surprise charges like Hertz charged me the week before when I was in Ireland ($7 a day mandatory liability insurance that wasn't part of the reservation quote)!

DO NOT BOOK HERE. It's expensive (they overcharged for no reason) and the service is ridiculously…read morebad. We booked a car online Fiat 500 3DR (Manual) or similar. Upon arrival we were charged extra fee for some insurance we didn't want but HAD to take. And then, they told us our car was not available so we'll have to get (at the same price) a commercial vehicle. Of course we had no other choice than to accept as they told us this AFTER we paid everything. They refused to give us a full refund even if they couldn't provide the service we paid for. This is a pure SCAM. The vehicle was in disgusting conditions and hadn't been cleaned at all. We had to demand that the car got cleaned up, and therefor had to wait for them to clean it up and receive the vehicle hours later than planned (it was for a day trip.) This was my worst experience with a rental company. Well it's more a scam company than an actual company. Avoid it.

Dirty bathroom with no toilet paper. The only good thing about the place is the poor girl, Martina,…read moreworking with all those men. We reserved online and paid. Got there and was told they have no payment or any further info and would need a credit card for deposit when it said online they alsk accept debit but was told otherwise. Come to find out, it was employee oversight as the error. In the end it took over an hour to get the car.

Why own when you can rent?…read more I've been using these guys for quite an while now, at first hiring from thee downtown location, until a last minute booking saw me redirected to this local and i've never looked back. OK, so car rental agencies never get a good rep, however, in all my dealings with these folk, i've never once had any issues. So what are they getting ticks for: - Customer service; my go to guy is Keiran, spot on fella - Quality vehicles; Always clean, mechanically sound - Extras; Complimentery pick up and drop off service All in all, these are the folks i look at first when in need of a car, oh, and they generally tend to be the cheapest as well.

After an overnight flight and reserving a small car we tried to follow the agent as he was doing us…read morea favor for a "better deal". We ended up with a car that was too big and too expensive. Plus we had paid a deposit online to reserve the car and that was nor reflected in the bill! The manager didn't care that we weren't happy. Won't make that mistake again, we'll use another business nest time.

Worst rental car experience ever. They conned me for an additional $460 by pretending to upgrade me…read morefor free. Lied to me, customer service after the sale was shocking to say the least and I will never rent from them again. When I challenged them, they did not deny their tactics to upsell but would not offer me any money back.