Queen Street is the main train route to the north and east, whereas the larger Central provides routes to all points south. Bizarrely, there is no connecting rail link between the two stations, but this is due to historical reasons when train companies were independently run. Whereas Central was owned by the Caledonian Railway, Queen Street belonged to their bitter rivals the North British Railway Company. The other Caledonian station, serving the north and west, was up the road a bit at Buchanan Street, now vanished and buried under Glasgow Caledonian University (and you wondered where they got that name from?).
The good thing about this station is that you don't have to walk miles to get to the relevant platform, as they all line up neatly (apart from the shorter Platform 1). There are a couple of low-level platforms as well, mainly serving the local commuter lines although recently they have introduced through trains to Edinburgh from here, which can be handy at busy times if you're not in a hurry as they're often less crowded and the journey time is only about 15 minutes longer (I'm more inclined to use these on the way back from Edinburgh late at night if it's busy during the Edinburgh Festival).
Queen Street is conveniently placed with a connecting travelator link to Buchanan St. subway station, and I use this a lot when travelling to Edinburgh as I can be out of my front door, on the subway and then train, and be in Edinburgh within an hour and 20 minutes on a good day. Coming back late at night when the subway is closed, there's a taxi rank at the North Hanover Street side that usually has a pretty fast turnaround, or try the low-level trains as they usually run a bit later.
I hate the way that they delay putting up the platform number until the last possible minute, meaning that there's always a mad rush at the turnstiles to get on the train. On the Edinburgh run, savvy commuters will watch the position of the snacks trolley as they usually know which platform to go for before the announcement is made.
It's best to get your tickets from the machines outside, as the ticket office always seems mobbed and chronically understaffed. In terms of facilities, there's a WH Smiths, a Boots, Burger King and a couple of sandwich/coffee places but the only one worth going to if you're a coffee addict is the little AMT espresso stall just outside the ticket office.
Trivia - The site of the station used to be a quarry - you can see the evidence of that in the service yard on the N. Hanover Street side.
There used to be a line of lamps on the wall all the way up the tunnel that you could see going past the windows of your train. These were there because the incline out of Queen Street is one of the steepest on the entire rail network, and back in the days of steam, some engines had trouble getting up the hill with a heavy train and it was not uncommon for the train to slide backwards, especially when the rails were wet. With the tunnel full of steam and smoke, the drivers often couldn't tell which way they were moving; the lights provided an easy confirmation of direction. read more