Our recent rental experience with Enterprise UK (Glasgow Central Station to Inverness Airport) was…read morehands-down the most dishonest and manipulative interaction I've had with any rental company, and that's a high bar. We arrived at our scheduled pickup time to find the vehicle not ready. We were told it was "being washed" and had to wait nearly an hour. While we waited--before we were even given the keys--we were aggressively pushed to purchase the extra damage waiver. The pressure was intense to the point of feeling predatory, and it raised real concerns that we were being set up to either buy unnecessary coverage or be blamed for damage later. Spoiler: we were. We were told the vehicle had no damage and asked to sign the condition report before inspecting the vehicle ourselves. Once we finally got it, the boot didn't open automatically--not from the key fob, not from the handle. We assumed this was a normal feature of the model since no issue was noted and we weren't given any instruction or manual. There were no staff on the garage floor to ask. The vehicle also had less than a quarter tank of fuel, forcing us to immediately find a station before even starting our trip--another completely avoidable delay. We returned the vehicle to Inverness Airport well before our scheduled return time. The return agent walked around the car, noted no visible damage, and I explained the boot worked the same way it had at pickup. That seemed to be the end of it... until we received an email falsely accusing us of causing the issue and asking us to file a damage claim through our credit card company. We've sent multiple detailed emails to dispute the charge, offered written statements from all four adults in our party, and requested security footage review. No one has replied. Not even basic documentation was provided that would allow us to file a credit card claim if we wanted to. Just repeated automated messages pushing us to accept responsibility for damage we did not cause. This experience has left us with the unmistakable impression that Enterprise UK is running a bait-and-blame operation, where customers are pressured to pay extra up front--and if they don't, they're targeted with baseless claims after the fact. We've rented cars across Europe and North America, from Enterprise and other agencies, and we've never dealt with anything remotely this shady or incompetent. We will never rent from Enterprise again, and I recommend anyone considering it take their business to literally any company with functioning ethics and a pulse in their customer service department.

I want to preface this by saying that I have had many great experiences with Enterprise and I think…read moregenerally they hire some incredible people. I have been an Enterprise Plus member for years and have rarely had a bad experience. That is until I met Shannon, who is a part of the Enterprise Glasgow team. We were in Endinburg when the Queen passed last month and it caused crazy traffic problems and detours in the city the day our car was due. We communicated with the local Enterprise office and let them know we drove around for 2 hours attempting to get to the Waverley Station drop off and confirmed with them via email that the City Center Location would be fine. I parked it there and even walked to Waverly to give them the keys so that the car was safe. The enterprise representative assured me everything would be fine and they would not charge us extra for dropping it at the wrong location. He thanked us for our efforts and said others were just leaving cars on the side of the road because they were experiencing the same issue. Shortly after, Shannon emailed and informed me that we were charge an extra day (the city center location was not open Sunday so they couldnt process the return until Monday). I emailed back politely and explained all the conversation and communication we had with enterprise and the representative. She emailed back a one sentence reply letting me know that we were still being charged even though I sent her all of the communications showing that we had arranged with her co-worker and we confirmed there would be no extra charges. Shannon hasn't responded to 3 emails to try to talk it through. Shannon refused to respond to the confirmation that I gave her from Enterprise confirming we returned on the correct day. Shannon was extremely unhelpful and unresponsive. Shannon is the reason I will no longer be renting from Enterprise. It is sad to think that one employee can ruin the reputation of an entire organization from my perspective. For her to not respond and not understand that I literally went above and beyond trying to do the right thing and spent extra time on my VACATION to be a good person is really frustrating. I hope this message gets to Shannon at Enterprise Glasgow because she refused the 3 other attempts to try to solve this issues.

I am sucker for sales and hertz had a big one while I was visiting Scotland. This place was…read morewalking distance from the Marriott and was way cheaper than the hotel's rental car place even after factoring the extra day we paid for rental and hotel parking since they are not open on sundays. The big difference from American car rentals is that stick shifts are way cheaper than automatics in Scotland, but with the high price of gas it makes sense. We rented a car there 2 wkds in a row and the second wkd we got a diesel car, which definitely saved on gas (so u should try to request it). The service was fabulous. I was meeting my bf there and before he even got there the sales guy had me in the car ready to go!

I would rent shoes if I could…read more Rented from Hertz 5 or 6 times now and never had any hassle whatsoever. The staff are effortlessly polite and knowledgeable. The prices are also amazing (pay online) with discounts seemingly all the time. A few times we picked up a car without a full tank of gas without knowing, and have received generous discounts off of our next rental. Can't argue. Last time we went, we even got a lift into the city centre from one of the staff members as it was raining. What more do you want? Surprisingly personal service for such a huge name. Will carry on using them for the forseeable future as I personally don't need a car living and working in Glasgow. It's a handy thing to have every now and then, and it's so much more convenient than I imagined to rent a car. Rent-a-shoes, coming soon.

Great experience with Thrifty in Glasgow yesterday! Good price, easy pick up and drop off, friendly…read morestaff and we even got an upgrade! Car was new and clean, overall great value for money.

I got the worst customer service I have ever received in my life. Staff were incredibly rude and…read morewouldn't let me rent the car. I needed the car for work so this was enormously bad for me. The woman who served me laughed at me and joked, "It's not going very well for you today, is it." Another woman said, "To be honest, we just don't really want to rent to you." The reason they gave was that the address on my driving licence isn't my current address and not the one on the 6 pieces of id I showed. However, I have rented from 5 car rental companies this year with no problems. The real reason was probably because I booked the car 3 weeks before and got a good rate, so they probably thought, it being nearly Christmas, they could charge someone else more. I also suspected that they didn't like me because I'm not Scottish. It might have been simply that they were in the mood to mess someone around. Whatever, it was an awful experience that left me very angry and not being able to fulfill work commitments!

This is a new Car wash/Valeters who have just recently opened. They are situated within the…read moreBellahouston Leisure Centre Car Park, its just off Paisley Road West. The prices are exceptionally reasonable, I got a full Valet on my car for just £35. I left the car with the team while i took my daughter to the swimming. Killing 2 birds with one stone. I went to the cafe in the Leisure centre afterwards, and was able to drive my car away with protective seat covers 1hr 40mins later. Seats, floors shampood, windows, dashboard, doors cleaned, my car was Sparkling, pardon the pun, thats their name (Sparclean) LOL. I was so impressed, I told all my freinds and family. I dont usually even consider or attempt to write reviews at all, but in this instance I wanted to spread the word. So if your car just needs a wash or gutted inside and out then get yourself along there, its great value for money. And you can do something with your family while your car is done!

My wife and I had a terrible experience with this location. I rented a car from them and then…read morereturned it after hours before an early-morning flight. To ensure they knew it was coming back damage-free, I sent them an email confirming the time of my return and even took a video on my phone of me walking around the car and showing there were no scratches on the body. A few days after I got home, the company claimed there was a scratch that would cost over $1,000 to repair on the door. That was the cost of my entire rental! I sent them screenshots from the video showing that door with no damage. They still insisted on charging me. I sent them the video. Same thing. I asked them to look at footage from the garage to see who caused the damage. They refused. It didn't matter to them that I was a longtime customer. They said I was responsible for damage caused up to 4 hours after the location opened the next morning -- meaning I was on the hook for whatever they did with the car even though it was the day after I returned it to their own garage. Unbelievable. I will never rent with Sixt again. I can only hope this review prevents someone else from making the same mistake. Go elsewhere and rent with an honest business that treats its customers right!

DO NOT RENT FROM THEM Worst car rental experience ever! Be…read morealert, this company will not help you at all if you have any accident even you pay the full protection and insurance. The only thing they do is tell you to stay put and lies!!! I am a traveler from California, I rented a car for Glasgow branch for my trip to the Islay island on the Feb. 2nd. I bought the fully insurance(42gbp/day） including the tires and mirrors and extra 33gbp for islands coverage. Unfortunately I had a flat tire on the second afternoon, so I started calling them for help. I was suppose go back to the main land by ferry on that night, but after the long wait in the broken car they told me there was no right size tire on the island and it will be ready by the next day. So I payed for the taxi and hotel and changed my ferry to the next day. And the next day was a total nightmare, I called the them so many times and the only answer I got is to wait. Then and the very last minute I googled and found the tire shop and the towing company, it only took my 30 mins with 2 simply phone calls to sort the issue. But then I found out the MOST UGLY PART of this case, the tire shop got the job on the first day right after the accident but the insurance company cancel the job, they had the right tire the whole time!!! And the towing company was also be contacted but they been told to hold the job. I amused the insurance planed just to make me run out of my time any have to pay for all those myself. And I'm pretty sure if I didn't fix the problem myself they will make me wait another day! It's been 10 days since I contact they Damage department to get my money back for the towing and tire and so far nobody respond. Just be very careful if you have to rent from them and the insurance was total a waste, if anything happens they gonna make you pay anyways.