Mirio, the manager of this branch, went above and beyond to help me and my family when our flight…read morefrom Milan to Paris was cancelled and the high-speed train service between these city pairs was also simultaneously disrupted by a mudslide along the route. This required us to drive the 525 miles from MXP to CDG to make our connecting flight the following morning. When we needed to extend the rental and change the dropoff location from Milan to Paris, Mirio located a car with French license plates in his inventory thereby enabling us to avoid a hefty €1500 one-way dropoff fee assessed when returning to a different country.

Absolute nightmare!! 4 pages with numbers on the screen from people with reservations!…read more We had to wait over two hours to get our car key. The people and the system are extremely slow and they don't care !!!!! Never again!!!

Poor service from an arrogant young man on arrival. I had specifically requested a car that was…read moreapparently unavailable on the day, we had a very different car with a different transmission! Also thr representative was trying to flog for me things I had already paid for upon booking. He was unaware I had already paid in full until I had prove it. But by far the worst is regarding the alloy. I admittedly accidentally scratched one alloy, it is barely visible I kid you not, unless you put your finger over it you wouldn't know. I paid €300 on the day for the alloy repair. (In the UK we pay at most £200 for an alloy repair. Today I have been chased for a bill of €1500 on top! Totalling €1800 in total. Absolutely crazy? Also when we collected the car there was already a scratch on a separate alloy we were not told about. Luckily we found it upon collection and reported it. What would have happened if we missed it? I assume they would now be chasing me for €2600. Nice scam Sixt have going ripping people off to buff out a scratch.

Ho noleggiato un'auto qui ed è stata la migliore esperienza che abbia mai avuto. il servizio…read moreclienti è fantastico e l'auto è stata fantastica. Sono molto efficienti e offrono ai loro clienti una grande esperienza. È stato un piacere lavorare con Giacomo e super attento alle mie esigenze e a quelle della mia famiglia. Grazie Giacomo (Jack) I rented a car here and it was the best experience I've ever had. The customer service is amazing and the car was great. They are very efficient and they offer their customers a great experience. Giacomo was a pleasure to work with and super attentive to mine and my family's needs. Thanks Giacomo (Jack)

worst experience ever had as an Avis PREFERRED customer…read moreAwful roadside assistance experience-service. It took 4.5 hrs to get assistance - never the actual truthful conversation-status update. Always 20 min the truck will be picking u;. I was stranded on the side of a highway A4 It got dark and cold. It could have been worse. On top of this Avis charged (Or trying to charge) $335 extra for the 1 day rental. I will NEVER recommend this to anyone. I am very embarressed as a USA citizen and this is a USA Company. Simply AWFUL!

Khalid was awesome. He answered questions…read more Our input Smiles and engagement. Khalid , without breaking an intellectual sweat, made this the easiest , most pain free return , I have ever experienced. To top if off. I asked him about shuttles to hotels. And he took the time to call my hotel and arrange for my pickup so I wouldn't have to struggle with my inadequate Italian. Khalid, was a gem. I'd hire him away from avis in a second to work with me if I could. To Avis the Corp. I was hoping to get a smaller automatic. But the smalls are all shift. Needing to give attention to a driving directions ap . I didn't want to shift plus that. A Smaller automatic car would a been nice. But thats a pretty mild complaint. Thanks for the great car. Loren.

DO NOT USE THIS COMPANY I put the conclusion first, if you…read morewant to avoid trouble, do not use this company. On 14th May we rented a car in Catania and returned in Palermo on 17th May. For our own safety we have driven with care and attention. My husband is a very sweet and gentle Spanish. We have travel & driving experiences in many countries including Japan. We live in Japan where is famous for the sensitive driving culture. Swear to God on our mothers' names, we didn't even touch a tree branch, because we went to beach only. And we recognize the scratch from the beginning, the car is full of all kinds of scratches. We were happy and proud that we made a safe trip. However, at return two big guys insisted that a new scratch has been made. They showed us a system screen of a car illustration with 15 numbers, saying that 'the new one' was not registered. When we asked the front No.1 which damage it actually refers to, the guy responded rudely that you should have confirmed when you received the car, and didn't respond to our question directly. If we do not have a picture showing how it was like, then we will have to pay for the damage. As travellers in a place that we do not speak the native language, we concerned about our safety. There was nobody else to discuss with. The amount requested was €475. Actually, we have bought insurance covering all damages, but we need a formal invoice to proceed it. Even though we have requested many times, instead of sending a formal invoice, they sent us their bank account and requested payment only. The whole process is so fishy, such an obvious bluff. I believe they know what they are doing. So bad. With hindsight, the car was rented in Catania and returned in Palermo, there was no visual images showing how exactly the car looked like at the time of rental, only 15 numbers on a car illustrate. However, it took the staff no time to spot out 'a new damage'. Without contacting or confirming with Catania office, they were super certain that the damage is new and is surely by us. We have been driving in big roads, made absolutely no collision with any object. Also, the scratch did not appear new to my eyes.

Worst rental company in world! Horrible customer service. We fueled car but said it wasn't full…read moreand charged us $50 extra fee . This is robbery! Don't ever use this car rental company.

Scary place to rent a car!…read more Be prepared to leave it $1050 deposit unless you buy their insurance on the spot plus be prepared to pay for a full gas off tag upfront regardless of whether you you are planning on returning it full. I have to say that everything turned out fine with my rental agreement, the car that I rented had damage on just about every area, so I suppose that the previous renters had to pay out for every little blemish, the car didn't look bad at all but when they gave me the rental agreement, it showed damage on every body part, including the windshield . I looked the car over very carefully because I wanted to make sure that I was not going to be blamed for anything that wasn't marked. They do pick you up from the airport very promptly and they will drop you back off. I returned my car a day early because I was very concerned about not getting a ride back to the airport and I was very concerned, especially that they were not gonna return my deposit as some of the previous reviews said happened to them. Like I said, this company is very very scary, no where did I read before renting this car that I had to leave $1100 deposit on top of my rental. I bought insurance through Expedia thinking that I was covered but this company doesn't care if you have insurance they will charge you to $1100 , unless you buy their insurance for $28 a day. I rent a car from many companies before and never ever was I treated it the way I was at this rental company in Milan. I would never rent a car from this company again.

Their location is offsite, while most are in the airport terminal. They only have 1 shuttle and it…read moreis ~10 minute drive, so they probably only do a couple of runs an hour. If that was the only problem I would have rated them 4 stars. Basically, they are a sham. I booked through a rental website and had to put down a deposit and insurance. I showed up and they didn't have the car I rented. they then tried to force me into a smaller car. Couldn't fit everyone in our group with our luggage. They then basically left us out to dry. Had to go back to the airport and rent another car for twice as much. They then refused to refund my deposit because they said I showed up late and they couldnt guarantee my car (which is an outright lie). Although this was maybe 10-20% cheaper than other options when I booked through the website, I ended up paying a lot more in the long run. Don't rent from this garbage company to save a few bucks

This is a review for the Airport Terminal. Unfortunately Gold Car hire company in a desperate bid…read morefor attention has falsely claimed this page for their own. The airport itself is well laid out, with lots of shops and restaurants, the only issue is it can take a long time to pass through passport control. Which unfortunately is in a cramped hallway, will little air movement. At busy periods this is a hot, uncomfortable wait to be processed.

This place so much reminds me of Cancun, MX. It's old, and has a seemingly endless number of turns,…read moredespite that there are only 40 passengers at the airport. Like Cancun, it was clean. Unlike Cancun, we weren't hounded by taxi drivers and people who wanted to sell us walking tours. I certainly wouldn't avoid this airport, but it won't be winning any major awards anytime soon.

**** HERTZ @ MILAN AIRPORT (MALPENSA) UNFAIR CAR RENTAL COMPANY!!! ****…read moreI rented a manual car here, after 3 hrs (& 25 km) of driving around the airport trying to get used to the very sensitive manual car, I returned it & demanded a pro-rated refund since I barely used it for 3 hours, they said NO, have to pay for a whole day, ARGHHHH

They kept us waiting for 40 minutes because the automatic was at the wrong terminal, only then to…read moreinform us that were downgrading us to a smaller car, and when we complained, they told us we should be grateful to them for not making us wait two hours and the other terminal and that we could wait an unspecified longer time to get the car we reserved, but no guarantees