I stayed at the hotel this past August to attend the Monza Formula 1 Grand Prix and also spend a…read morefew days in Milan. The location of the hotel was perfect, as it was situated at a midpoint. The facilities were excellent, as were the rooms. However, I encountered a couple of issues, and unfortunately, the staff that assisted me had a rather poor attitude.
On the second night, I discovered that the room's safe was not functioning; it got locked, and I had to request assistance to have it opened. This happened on a Thursday night, and early Friday morning, I needed my passport, which was inside the safe, as we were going on a tour to Switzerland. I couldn't sleep, worrying if someone would arrive in time the next morning. Fortunately, they did, and the safe was opened just in time. Due to this incident, I decided not to use the safe again and instead left some money inside one of my bags.
Big mistake! The night before my check-out (scheduled for the following morning at 6 am), I realized that the money I had left in my bag, around $700, was missing. That same night, I went to the front desk to speak to the hotel manager, but they informed me that since it was Sunday, there was no manager available until after the time of my planned check-out the next day. I asked what I should do, whether I should call the police or take other actions, and they responded with a very poor attitude, saying I could do whatever I wanted.
In the end, I know my mistake was leaving something outside of the safe, but I didn't expect the staff to search through my bags looking for something to steal. The following day, I emailed the hotel manager, who apologized but essentially blamed me for not requesting a room change when the safe wasn't working. She also claimed to have tested the safe, stating that it worked, although it clearly didn't in my case.