Convenient location to airport. Rooms small but nice bathrooms. Restaurant is open at 7 pm, food…read moreis decent. Breakfast in morning is great with plenty of buffet selection .

This was a pretty nice hotel in Milan. We were upgraded to this hotel due to our other hotel in our…read moretravel package closing down. The lobby was nice, the bartender was very friendly and the on-site restaurant was adequate. We came from a week touring Tuscany, so it was kind of hard to downgrade to hotel food after eating like kings for the week. It was also a bit expensive at the restaurant. We paid about twice what we paid per meal in Tuscany. The rooms were nice and the bathrooms were larger than many other European hotels I've stayed at. The front desk staff was nice as well.

My original review was from 2014. This review is based on our stay in November 2018…read more We were excited to go back to this hotel as we really enjoyed our first stay here. This time, the only positive I can give is that the staff members were really nice and there is a great grocery store across the street. Upon check-in, we walked into a packed lobby as there was conference going on. We were greeted by Laura at the front desk, she was friendly and helpful. Laura quickly got us checked in and told us that we could wait for our room in the concierge lounge. The lounge was the same as I remembered, dark, but it had a decent selection of non-alcoholic beverage. The ice situation was not great, just a bucket filled with melting ice that anyone can reach their hands into. And, every night, a group of pilots would sit at the lounge talking for hours, taking up space for other guests that just might want a few minutes to relax. The hotel needs maintenance. The carpets are torn and pieced back together, as is the wallpaper. The room felt dirty, there was mold build up in the bathroom around the sink and tub. At night we wanted to turn on the air, we were told that they turn the AC off for the winter. We opened the sliders which was a huge mistake, none of us were able to sleep between the constant noise of emergency vehicles and the mosquitos! Even though it was winter, we got eaten alive by mosquitos. We decided on the second night to just suffer through the heat. The morning breakfast spread is big with a lot of options, but it is extremely busy. The wait staff members were not friendly or helpful at all. The biggest thing that bothered me is what I will call the smoker's gauntlet. Every time we arrived or left the hotel, we had to walk through the covered area through tons of people smoking, it was absolutely disgusting. I have no idea why this hotel can't find another area and dedicate it to smokers. The location of the hotel is a bit far from tourist stuff, but it is a quick walk to the subway. Marriott needs to take a look at this property and put some money into renovating it.

Out of the 7 hotels we stayed at in Europe, the Marriott in Milan was somewhere in the middle. It…read morewasn't bad, but wasn't awesome either. I thought the porters were a bit slow. We received one of our luggage and waited around 30 minutes for the 2nd one to arrive. We were in a bit of a hurry because we were going out to dinner and didn't want to wait around for the second luggage. As you enter the main lobby, you can't help but look at their enormous white and pink chandelier. A bit odd as it did not match the rest of the décor. Once again, WiFi is NOT free here, but only in the main lobby area. Our hotel room was on the same side as the main entrance and facing the street. Right across from us is an apartment building I believe. We saw other folks out on their balcony. The bathroom also has a huge deep tub. There is also a fridge with drinks, snacks and a dusty bottled water (not free of course). The carpet inside is a deep blue with yellow/gold wallpaper. The door is also nicely detailed in (faux?) wood as well as the furniture. So it's more of a traditional style and not so much modern. The other negative that was really annoying was the elevators! They were on the smaller side and so slow! Breakfast is include and they had a lot of variety to chose from (waffles, eggs, bacon, yogurt, baked goods etc). One note I must make is that the staff felt a little more snobbish. I felt like I should have worn a nice dress or something fancier. All in all, Milan was alright and not sure if I'll ever be in the city again or this hotel, but it was a decent stay.

Staff here is super friendly and eager to help. Once we arrived, the receptionist eagerly helped…read moreget our suitcases to the door, explained the check-out and breakfast times, and asked if we needed help booking any taxis. Breakfast was comprehensive and delicious, with a variety of fruit juices, pastries, bacon and eggs, coffee--what you would expect from a European breakfast. It kind of pains me to have to give such a friendly place a 3-star review, but there were some pieces that were lacking for me. There was confusion on the difference between a "naked" vs a standard room (lol). I wish this part was better explained on the website, but needless to say, my friend and I requested a switch for a standard room. For the inconvenience, they kindly offered a bottle of Prosecco on the house. The rooms are COLD. Thermostats were locked at a certain temperature, and despite fully locking our doors, it felt like cold air was still coming in. All the rooms on the second floor are exposed to an outdoor balcony, so ensuring the rooms are warm enough is key! The hotel is located a bit far from the city center (~30-min drive), though it is close to a bus stop. I guess this part isn't the fault of the hotel, but in hindsight, I would have picked a place closer to the center of Milan. Finally, the water temperature for both the sink and shower felt hard to control. I remembered the water either being piping hot, or icy cold (hardly a reasonable in-between), and it made taking a shower or even washing my hands feel uncomfortable. Overall, it wasn't the best (or the worst) experience. But there are reasons I'd want to stay elsewhere if I'm ever back in the future.

The hotel is very nice. The room was incredibly big then the last one. The service was nice, the…read morebreakfast was also nice. I would come back if I came to Italy again.

Such a nice modern hotel, located in a happy safe area with good restaurants and bars close by…read more I loved my stay there, easy to uber into the city, and taxis close.

Do not recommend. The staff is unprofessional and seems to have an issue with a certain demographic…read morevisiting their hotel. If you are a person of color then I recommend that you take your business elsewhere. Usually, I am a fan of NH hotels, but according to this particular Nhow they are not apart of NH hotels. The Nhow has a more modern and artsy concept. Once again, there are far superior hotels near the city center that will be more inclusive of its guests.

Terrific hotel and even better staff! It's not every day that you are greeted and taken care of my…read morepeople who genuinely love their jobs. This hotel's staff - Xenia and Adriano at the front desk, and bar and restaurant personnel - understand what hospitality really looks like. We came to this hotel after a completely messed up day that included rerouted trains and plans redone on the fly, and the staff made it all better, for adults and kids alike. Rooms are a bit small, but we were not there much. Kids slept on bunk beds that need some TLC, otherwise very clean and nice accommodations. Terrific breakfast, too. As a bonus, there is a pedestrian area right around the corner from the hotel with some really nice restaurants, that are so much more authentic and less expensive than the tourist traps! We had a great meal at Ristorante Borsieri 39.

Started with day 1 when the hotel gave me the wrong room. They gave me two twins when the booking…read moresaid queen. I'm one person why do I need two twins beds? Tried to get it fixed and led with we are fully sold out, and nothing is guaranteed. Then why do you have multiple booking options on Priceline if nothing is guaranteed? I'm paying $225 a night, second room reeked of smoke, third room was fine... next day housekeeping showed up at 2:30 I was in the shower so I said not right now, go to front desk and say I'm out the shower can you send housekeeping. She tells me it's over for the day. Then argues I had my key in the room and that's why she didn't come. Hotel likes to argue.. I ask for two towels. Given one, ask for another, and she argues I'm one person. Excuse me? I am not allowed to take two showers? Victoria likes to argue. Well argue this complaint. Okay?

This place was amazing from start to finish. Every single staff member was incredibly kind and…read moreprofessional, and the room (we stayed in an Atelier Suite) was absolutely perfect. When we arrived, our room wasn't ready yet since we had arrived early for checkin, so we had to wait a bit. We were pretty hungry at that point, and since our room wasn't ready, the app for ordering food wasn't working for us. But the guest relations team stepped in, took our order personally, and made sure the food was delivered right after we got into our room. Honestly, they couldn't have handled it better. The location is also great, with a beautiful view of Milano Centrale station. Without doing any research, we were able to hop on the airport shuttle and get dropped off just two minutes from the hotel, which was incredibly convenient. Breakfast was amazing too. They even had a DIY juicer, which I loved so much I actually wanted one for my home. I'm not even a dessert person, but I tried the pastries and they were so good. Everything about this hotel felt thoughtful and well done. The service, room, the overall experience, everything was perfect! No complaints at all. Highly recommend!

This has been our go to hotel in Milan for several years for a multitude of reasons. First being it…read moreis close to the train station which is our preferred mode of transportation when in Europe. We find the trains easy, comfortable and enjoyable to sit back and enjoy viewing the countryside. Back to the Excelsior, it was my wife's birthday and when we arrived which was late we were greeted like lost friends by the gracious and friendly desk staff. Anything you need, all you have to do is ask and they are eager to comply. Our rooms were nicely appointed, well stocked with all the necessary items to make you feel at home. We were there for several days then went to Positano and then returned to finish our vacation.the roof top bar is great for a snack or a relaxing drink. The restaurant offers some traditional as well as exotic dish's that are delicious. The greatest asset is the staff that are super friendly and accommodating. A great place to stay when in Milan.

Meh is the best way to describe this hotel. We were on a 2 week Italy vacation and Milan was our…read morelast stop. We booked this hotel with our Costco Travel and it was the only one on our trip we did not upgrade and what a mistake! This is not a family friendly hotel, the rooms were not well kept, and we received inconsistent linens service. The breakfast was horrible and we decided to have breakfast outside the hotel the remainder of our stay. The location is about 15 min taxi drive to the Main Milan Duomo and the Shopping Galleria and 20 min taxi drive from the Golden Rectangle. The staff was nice but the hallways, rooms were dingy and warm and not very appealing. Skip this hotel unless you really need a lower cost option.

Inconsistent and disappointing were 2 descriptors that I can come up with…read more I choose this hotel over NH Touring due to access to a gym. While both my room and the lobby were nicely decorated, the hallway was rather dated. Wifi faded in and out and was super slow for videos. Staff was a mixed bag: Simone speak perfect English and was very resourceful; his female counterparts were anything but. Anecdote #1: when I complained to a receptionist that my room didn't have a/c when it's 25C out and could I please get a fan, her response was "no, but you can open the windows". Well, I stayed in room 811, on the top floor, and got plenty of Sun in the afternoon. So the room was literally the same temperature as outside. How would you like your server in a restaurant tell you that you should have had the salad instead after you complained that your chicken was overcooked? Anecdote #2: long line of people trying to check in on Sunday @ 10 am, while I tried to check out to catch a 12:25pm flight out of MXP. I asked Mery: "There's a long line of people, is there someone else at the front desk?" Her response: "Our check out time is 12 noon." No kidding! Lack of service mentality was mind boggling. Lack of listening skills and ability to offer solutions were even more so. Disappointing? Yes. Will I return? Probably not.

A modern and minimalist design. Excellent staff and location. It's a 10-15 minute walk to the…read moreDuomo, Galleria Vittorio Emmanuelle II and the Opera house. And if you're there for shopping, it's in the middle of the designer houses so you don't have to go too far. It's also close to the train station and conveniently located to some good restaurants.

Armani hotel is an experience of its own. Service and luxury combined in one. My husband and stayed…read morein the Milan location and love it. We're definitely going back.