This place was amazing from start to finish. Every single staff member was incredibly kind and…read moreprofessional, and the room (we stayed in an Atelier Suite) was absolutely perfect. When we arrived, our room wasn't ready yet since we had arrived early for checkin, so we had to wait a bit. We were pretty hungry at that point, and since our room wasn't ready, the app for ordering food wasn't working for us. But the guest relations team stepped in, took our order personally, and made sure the food was delivered right after we got into our room. Honestly, they couldn't have handled it better. The location is also great, with a beautiful view of Milano Centrale station. Without doing any research, we were able to hop on the airport shuttle and get dropped off just two minutes from the hotel, which was incredibly convenient. Breakfast was amazing too. They even had a DIY juicer, which I loved so much I actually wanted one for my home. I'm not even a dessert person, but I tried the pastries and they were so good. Everything about this hotel felt thoughtful and well done. The service, room, the overall experience, everything was perfect! No complaints at all. Highly recommend!

What a stunning luxury hotel. I treated my mom to an evening here with AMEX benefits and had a…read moreblast. This hotel is in the perfect location right next to Milano Centrale train station. Upon arrival they took our luggage and check-in was an easy process. The benefits came with a free room upgrade so we decided to wait for a two twin room. We arrived around noon and left to explore. When we came back around 4pm, our room still wasn't ready so we went to their spa. They did send our luggage to the room though. Their spa is absolutely amazing. You already have access to the facilities if you're staying there. They were closing them December 1-10 for maintenance so we were only able to enjoy them for November 30th, but still used the facilities to the fullest. We booked two massages too. My favorite was the salt room. They also had a pool, saunas, and steam rooms. The privacy was next level, it felt like we had the whole space to ourselves. I also loved the abundance of snacks and water. I booked the relaxing massage and had an incredible experience. If you have time, I highly recommend a massage here. As for the room, it was huge. It was very "modern" 90s. The light switches weren't intuitive. I loved the bathroom! It was also very spacious. We had a courtyard room (Room 342) so it sorta felt like we had a room with no windows based on where the window was placed. The beds were fine. We made the most of the room and enjoyed our stay. The complimentary breakfast was phenomenal! There was a HUGE variety of choices for all types of breakfast from sweet to savory to all around the world foods. We adored breakfast. We ordered our coffees (love that they had non-dairy options) and then enjoyed the buffet. The hotel was so charming during our stay, not only because the incredible staff, but because they had all their Christmas decorations out. The tree at the lobby was so beautiful (someone had a photoshoot in front of it). I'd recommend staying here for a night.

Staff here is super friendly and eager to help. Once we arrived, the receptionist eagerly helped…read moreget our suitcases to the door, explained the check-out and breakfast times, and asked if we needed help booking any taxis. Breakfast was comprehensive and delicious, with a variety of fruit juices, pastries, bacon and eggs, coffee--what you would expect from a European breakfast. It kind of pains me to have to give such a friendly place a 3-star review, but there were some pieces that were lacking for me. There was confusion on the difference between a "naked" vs a standard room (lol). I wish this part was better explained on the website, but needless to say, my friend and I requested a switch for a standard room. For the inconvenience, they kindly offered a bottle of Prosecco on the house. The rooms are COLD. Thermostats were locked at a certain temperature, and despite fully locking our doors, it felt like cold air was still coming in. All the rooms on the second floor are exposed to an outdoor balcony, so ensuring the rooms are warm enough is key! The hotel is located a bit far from the city center (~30-min drive), though it is close to a bus stop. I guess this part isn't the fault of the hotel, but in hindsight, I would have picked a place closer to the center of Milan. Finally, the water temperature for both the sink and shower felt hard to control. I remembered the water either being piping hot, or icy cold (hardly a reasonable in-between), and it made taking a shower or even washing my hands feel uncomfortable. Overall, it wasn't the best (or the worst) experience. But there are reasons I'd want to stay elsewhere if I'm ever back in the future.

The hotel is very nice. The room was incredibly big then the last one. The service was nice, the…read morebreakfast was also nice. I would come back if I came to Italy again.

We stayed here twice 9/20/24 & 9/28/24 for one night. This hotel is conveniently located across the…read morestreet from the train station. I noticed the reviews for this hotel are like 9 yrs or more ago. When entering the hotel you go down a flight of stairs. There's a buzzer at the entrance that will buzz for a bellman to help with luggage. The front desk staff were kind and professional. We were given our room promptly which was nice since we had such a long travel day. We preferred the room we stayed in the 2nd time we stayed overnight because it was more spacious. The rooms were clean & beds were comfortable. The decor was modern which I appreciate since some hotels in Italy have that old vintage look. There's a small bar area on the first floor next to the elevators. The bartender was attentive and kind. The breakfast they offer in the morning was the usual items and was okay. I just had the hot tea.

What a warm welcome to Italy. After an overnight flight to JFK we checked in to this delightful…read morehotel. It has a boutique feel and has a modern edge while retaining character and warmth. The staff has been very helpful - from luggage assistance to electric converters. Best of all it's literally right across the street from the train station so our early departure to Venice should be a breeze. (And we are looking forward to the breakfast buffet to start our next day - the reviews on it are fabulous). The train station also is the key to the Metro which was a breeze in seeing some sights. There's also a great Supermarket there where we stocked up on some bottled water and treats. Now it's off to bed in our clean and comfy room. Thanks to Star Hotels for getting our journey to begin so nicely!

Outstanding Star have been excellent my room was great!…read moreNice welcome platter in my room on my first night. Restaurant is top notch

Pros: * A few minutes easy walk from the central station,…read moreand convenient access to nearby restaurants and stores. * Check-in staff were smilingly personable, patient, and attentive. * The guest room is comfortably clean, spacious, and sound-proof. Cons: * Guest room lighting controls are too counterintuitive and confusing to manage. * Guest room air-conditioning setting is too counterintuitive and confusing to adjust. * Bathroom shower water-control is too counterintuitive and confusing to adjust, and hot water supply remained uncomfortably lukewarm despite repeated attempts to adjust it. * Shower booth glass panel is too narrow to shield splashing water, making the floor wet and slippery, which may cause fall or even injury. * Morning buffet was lackluster, and some food items such as fruit and bread didn't taste fresh. * Lounge setting is aesthetic, but the dark patterns of guestroom hallway carpet is visually unpleasant. * Only one elevator is in operation. Overall, this Hilton location warrants enhanced managerial attention.

A modern and minimalist design. Excellent staff and location. It's a 10-15 minute walk to the…read moreDuomo, Galleria Vittorio Emmanuelle II and the Opera house. And if you're there for shopping, it's in the middle of the designer houses so you don't have to go too far. It's also close to the train station and conveniently located to some good restaurants.

Armani hotel is an experience of its own. Service and luxury combined in one. My husband and stayed…read morein the Milan location and love it. We're definitely going back.

What a beautiful hotel. I was in Italy for work, and the entire hotel is simply, a work of art. The…read morestaff and food were great. The spa was the best experience I have had in a long time, a bit on the expensive side but well worth every Euro.

Oh Palazzo Parigi....If I was able to rate one thousand stars to a facility, this would be it! My…read moreexperience began at their gorgeous spa with an 80-minute massage, and it was simply heaven. The hostess greeted me warmly, and the locker room for ladies was stunning, full of all the accessory and amenity that you could want. My masseuse was knowledgable and courteous, adding to the experience even more. Once I'd been done in there, I was taken downstairs back into the spa lobby area to get a beverage of your choice (I had a tea) and I was told that I had another two hours where I could come in and explore the spa, swimming pool, jacuzzi, sauna, emotional shower, etc. but I was famished, so I headed on downstairs to hit up the restaurant instead. I had the best glass of Prosecco, seriously, the best I've ever tasted! I believe it was from the Veneto region. Then, I enjoyed the most buttery, tender bolognese with gluten-free pasta (photo). The service was top-notch and welcoming, ensuring that I had everything I required. The interior of the hotel was lavish, and the entire property was spotless. A first-rate experience from start to finish!

Convenient location to airport. Rooms small but nice bathrooms. Restaurant is open at 7 pm, food…read moreis decent. Breakfast in morning is great with plenty of buffet selection .

I stayed at the hotel this past August to attend the Monza Formula 1 Grand Prix and also spend a…read morefew days in Milan. The location of the hotel was perfect, as it was situated at a midpoint. The facilities were excellent, as were the rooms. However, I encountered a couple of issues, and unfortunately, the staff that assisted me had a rather poor attitude. On the second night, I discovered that the room's safe was not functioning; it got locked, and I had to request assistance to have it opened. This happened on a Thursday night, and early Friday morning, I needed my passport, which was inside the safe, as we were going on a tour to Switzerland. I couldn't sleep, worrying if someone would arrive in time the next morning. Fortunately, they did, and the safe was opened just in time. Due to this incident, I decided not to use the safe again and instead left some money inside one of my bags. Big mistake! The night before my check-out (scheduled for the following morning at 6 am), I realized that the money I had left in my bag, around $700, was missing. That same night, I went to the front desk to speak to the hotel manager, but they informed me that since it was Sunday, there was no manager available until after the time of my planned check-out the next day. I asked what I should do, whether I should call the police or take other actions, and they responded with a very poor attitude, saying I could do whatever I wanted. In the end, I know my mistake was leaving something outside of the safe, but I didn't expect the staff to search through my bags looking for something to steal. The following day, I emailed the hotel manager, who apologized but essentially blamed me for not requesting a room change when the safe wasn't working. She also claimed to have tested the safe, stating that it worked, although it clearly didn't in my case.

My original review was from 2014. This review is based on our stay in November 2018…read more We were excited to go back to this hotel as we really enjoyed our first stay here. This time, the only positive I can give is that the staff members were really nice and there is a great grocery store across the street. Upon check-in, we walked into a packed lobby as there was conference going on. We were greeted by Laura at the front desk, she was friendly and helpful. Laura quickly got us checked in and told us that we could wait for our room in the concierge lounge. The lounge was the same as I remembered, dark, but it had a decent selection of non-alcoholic beverage. The ice situation was not great, just a bucket filled with melting ice that anyone can reach their hands into. And, every night, a group of pilots would sit at the lounge talking for hours, taking up space for other guests that just might want a few minutes to relax. The hotel needs maintenance. The carpets are torn and pieced back together, as is the wallpaper. The room felt dirty, there was mold build up in the bathroom around the sink and tub. At night we wanted to turn on the air, we were told that they turn the AC off for the winter. We opened the sliders which was a huge mistake, none of us were able to sleep between the constant noise of emergency vehicles and the mosquitos! Even though it was winter, we got eaten alive by mosquitos. We decided on the second night to just suffer through the heat. The morning breakfast spread is big with a lot of options, but it is extremely busy. The wait staff members were not friendly or helpful at all. The biggest thing that bothered me is what I will call the smoker's gauntlet. Every time we arrived or left the hotel, we had to walk through the covered area through tons of people smoking, it was absolutely disgusting. I have no idea why this hotel can't find another area and dedicate it to smokers. The location of the hotel is a bit far from tourist stuff, but it is a quick walk to the subway. Marriott needs to take a look at this property and put some money into renovating it.

Out of the 7 hotels we stayed at in Europe, the Marriott in Milan was somewhere in the middle. It…read morewasn't bad, but wasn't awesome either. I thought the porters were a bit slow. We received one of our luggage and waited around 30 minutes for the 2nd one to arrive. We were in a bit of a hurry because we were going out to dinner and didn't want to wait around for the second luggage. As you enter the main lobby, you can't help but look at their enormous white and pink chandelier. A bit odd as it did not match the rest of the décor. Once again, WiFi is NOT free here, but only in the main lobby area. Our hotel room was on the same side as the main entrance and facing the street. Right across from us is an apartment building I believe. We saw other folks out on their balcony. The bathroom also has a huge deep tub. There is also a fridge with drinks, snacks and a dusty bottled water (not free of course). The carpet inside is a deep blue with yellow/gold wallpaper. The door is also nicely detailed in (faux?) wood as well as the furniture. So it's more of a traditional style and not so much modern. The other negative that was really annoying was the elevators! They were on the smaller side and so slow! Breakfast is include and they had a lot of variety to chose from (waffles, eggs, bacon, yogurt, baked goods etc). One note I must make is that the staff felt a little more snobbish. I felt like I should have worn a nice dress or something fancier. All in all, Milan was alright and not sure if I'll ever be in the city again or this hotel, but it was a decent stay.