Mirio, the manager of this branch, went above and beyond to help me and my family when our flight from Milan to Paris was cancelled and the high-speed train service between these city pairs was also simultaneously disrupted by a mudslide along the route. This required us to drive the 525 miles from MXP to CDG to make our connecting flight the following morning. When we needed to extend the rental and change the dropoff location from Milan to Paris, Mirio located a car with French license plates in his inventory thereby enabling us to avoid a hefty €1500 one-way dropoff fee assessed when returning to a different country. read more

Absolute nightmare!! 4 pages with numbers on the screen from people with reservations! We had to wait over two hours to get our car key. The people and the system are extremely slow and they don't care !!!!! Never again!!! read more

Hertz - It's freaking packed because it takes them 30 min to process one person !!!!!! - Car Rental Near Me - Ferno, Virginia

It actually pains me to give a 4 to a car rental company in Europe no less but I feel compelled to give a 4 to Hertz. Let me make this clear however, I was diligent to document all the scratches and damage on the car when I picked it up in Milan (near train station). Giuseppe at the desk was very nice and no problem there. He handed me a sheet with pre-existing damage. After picking up the car I did about a 1 hr review of the car and found 7 pages of damage and the hardest thing is it's in a garage so difficult to see. This process however sucked because first I had to pick up the car -document the damage with pictures-then figure out how to bring it up to the first floor of this place so that I could get the damage documented by the Hertz employee. I had to leave the facility drive around in the city to get back to the first floor of the garage. Anyway it was worth the time. The car was great and had no problems driving in the Dolomite mountains. When I returned the car to Malpensa I made sure I cleaned the car by hand and Francesco checked it in without any hassle. Final word-document, document, document because I will never trust a car rental agency regardless of this experience and completely understand other reviewers bad experiences with these companies. read more

Giuseppe, the man who was working at 7:30 am on 25/6/22 assaulted us, he got into our face and started yelling at us, insulting us, and hitting our car -- he was completely rude, belligerent and scary. I have never been treated this way by anyone, let alone someone that works in the service industry. Very scary experience read more

Unlike the other reviews for this business I have to admit that I had a fairly pleasant experience here. First of all let me just say that I'm pretty fluent in Italian, which I think might have helped a little bit. I rented an automatic SUV and when I got to the counter there were only a few people ahead of us and I was told it would take 30 minutes to get my car since it was being washed. I think it was probably closer to an hour, but it was worth it because I got a Jeep SUV with a navigation system already built in (I didn't rent a GPS because it would have ended up costing me a couple of hundreds Euros since I was here for almost 3 weeks) so I totally felt like a winner! The car itself was very nice, but smaller than a normal SUV in the US... our luggage barely fit. I had no problems with the car and the return went very smoothly. I know I was one of the few lucky ones. Trust me... I'm very very grateful and I'm thanking my lucky star! read more

This rental is from Milan Linate Airport. We rented a "fiat 500" online and found a good price. Poor customer service...you have to find your car among hundreds on your own without proper directions. The guy working the lot was no help...told me to look for it myself. I told him I do not work here but you do. I eventually found the car. Sadly the fiat 500 is not a well engineered car and it was Not available in diesel. Diesels are much more powerfull than gas cars here. You are better off with a VW Polo TDI. read more

Hertz - Car Rental Near Me - Ferno, Virginia

Dear Hertz, This location is just awful. This is without a doubt the worst customer experience I've ever had. To be clear, it's not the worst experience at a car rental company but rather the worst customer experience I've ever had in ANY establishment. We have been waiting almost an hour and a half and the ticket number has moved once. The women who pulled a ticket 8 numbers ahead of us have been waiting over 2 hours, and after speaking angrily to the manager, only then did she 1 other attendants sit down at the desk to help customers. Previously there was only one. There are still many others giggling and making jokes behind the desk, walking around doing absolutely nothing. We will never book here again and will vehemently tell friends not to book here either. read more

My wife and I had one of the best customer service experiences ever at the Hertz in the Milan airport. We were meeting my in-laws at MXP Hertz. By the time I arrived, the woman at the desk (Maria?) had spent a lot of time helping check in my 80 year old father-in-law, getting him oriented with the modern technology of the Mercedes wagon, changed the GPS NAV language to English, loaded their luggage and processed all their paperwork. When we arrived, she warmly welcomed us and added me as a driver with a genuinely friendly attitude. This Hertz is a very busy location, she could have easily been irritated with them and had them fend for themselves, but instead she went beyond expectations and it truly helped us all start our vacation together on a great note. read more

A complete nightmare! Arrived in Milan Malpensa on May 30th. Waited over 2 hours for my number to be called, only to find out that they had NO cars available even though I had a confirmation number and prepaid insurance through Expedia. I have never seen such incompetence. I had no choice but to rent from Europcar as a "walk in" at over 3 times the price I was to pay at Hertz! What should have been an exciting start to a two week European vacation, turned to be a very stressful situation. The Hertz/Dollar employees could not have cared less!!! read more

This is not a joke - we waited over FIVE HOURS to get a car that was DIRTY. Believe the bad reviews. The level of incompetency displayed at this facility is truly unparalleled. DO NOT use this rental. Your time is worth the extra money elsewhere. I will never be using Hertz again, at all, due to my experience at this location. Disgusting. read more

No stars. Worst service ever!! Rented a hertz car ant Zurich airport. Car broke down in middle of autostrada. Hertz road side assistance never came after a 90 minute wait. We had to find our own tow car. Finally got to malpesa. Women at the counter were rude and left us waiting a long time. Makes me miss our USA read more

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**** HERTZ @ MILAN AIRPORT (MALPENSA) UNFAIR CAR RENTAL COMPANY!!! **** I rented a manual car here, after 3 hrs (& 25 km) of driving around the airport trying to get used to the very sensitive manual car, I returned it & demanded a pro-rated refund since I barely used it for 3 hours, they said NO, have to pay for a whole day, ARGHHHH read more

This Hertz office was unhelpful, rude, and downright scammed me for $700, which I am currently disputing through my credit card. We'd made an online reservation through Expedia but canceled it at the office when they tried to charge $300 to add a second driver. Of course it's reasonable for them to charge an additional driver fee, but they never mentioned the existence of this fee or its amount until they handed me a receipt and contract to sign. I declined to sign both the receipt and the contract, and I used Expedia's free cancellation policy to cancel the reservation. Two weeks after my cancellation, after renting no car and signing neither a receipt nor a contract, I got a credit card charge for $700 from this office. They had taken the card I had given them on file for my original reservation and charged it anyway, for more than the reservation price. If not for this fraud incident, I would have let the poor customer service slide: like the other reviewers we'd also had a 3 hour wait and the staff was unwilling to help us, but at the time I chalked it up to frustration due to the language barrier. Now it's become evident this office engages in unethical business practices. Avoid at all costs. read more

Bad service not customer friendly for early flight arrivals. Arrived at 615am and they made we wait until office opened at 7am, while three employees laughed and giggled inside the office. When I asked if I could get my car early they laughed and so no no no we don't open until 7am, very rudely. read more

As always it is a pleasure to rent a car in Milan. As a gold member, I am treated as top customer, cars are ready and no surprises on my bill. Thank you for great customer service especially to that Manager who helped me to deal with the scratch I got on that Audi q5 on 11th of April. read more

This place was very disorganized. Line was 3 hours long and after the wait the didn't have the type of car that I reserved any more.

Worst experience ever... Waiting since more than one hour to pick up a car. Are they busy? Are there loads of people? NO, the serve about one customer every 15-20 min... read more

Worst car hire experience I've ever encountered. Thought I was booking Thrifty but it turns out they're part of the same group as Hertz. Waited 1.5 hours to pick up keys at the airport despite only about 6 people in front of me. 2 staff on duty and queues of people waiting. Staff were very unfriendly and unprofessional. Didn't seem to be queues at the other companies. When dropping car back again there was only 1 guy on duty in parking lot to accept the return despite a number of people waiting. We cleaned the car of all of our stuff but left suitcases in the boot as was not much space in the busy parking lot but when I handed key to Hertz guy he said and I quote "it is impossible for me to do my job" when he saw the suitcases in the back of the car and to rejoin the queue - I told him we've already waited 20 minutes and need to catch our flight and it will take me 5 seconds to remove the suitcases from the boot and the rest of the car was clean so don't want to re-queue. He then muttered something in Italian and went to check the tank was full - he then commented that it wasn't full despite me filling the tank to the top at the nearest petrol station from the airport (even though when I picked it up the needle was even under what I dropped it back as). I told him this information and then he asked me to show him the receipt for the petrol I had just put in. In the end he finally agreed that it was in fact full then proceeded to ask me where I was from. I said from England and he commented "ok - that explains it". At this point I was furious and asked what he meant by this to which he didn't answer and there were other people in the queue so rather than take this any further with him thought it best to leave but felt so angry. Also - watch out for charges on your credit card following the rental agreement as I have since read online that Hertz Italy are known for doing this. I'll be changing my credit card I used with them to avoid this situation. In summary - both the pick up and drop off process was horrific and terribly rude staff and this has made me never want to use Hertz again as a rental company and I would advise to use Europcar or one of the other rental companies as I can't see how these could be any worst. read more

this is the worst run office imaginable. the wait to pick up a rental car is over an hour and the staff does not seem to care

Super super super super super slow service. I pre booked online and i still waited 3 hours to get my car. This is ridiculous. They have 7 windows but only 1 employee working. Awful service read more