2nd time visiting this place but first time for dinner and for trivia. The entire experience was a rollercoaster of good and bad. Quick background: they do themed trivia once a month so we went this month for The Office.
Started off pretty bad because we were getting conflicting information about start times. Facebook said 6 and our tickets said 6:30. We called and they said 6 so we stopped cooking dinner and ran over there to avoid being late. They didn't start until after 6:30. This was super frustrating. They didn't even check our tickets, so we could have gotten in for free. Trivia itself ran pretty smoothly but could have been better with some of the ways they tracked questions and answers.
Service was rough at the beginning waiting quite awhile to get a menu, order a drink, and then finally put our food order in. They got better throughout the night but we also started flagging the two girls down when we really needed something. Two waitresses for a full house was not fun for anyone involved. They were champs and powering through it though!
Food was pretty good. Got a few different sandwiches/burgers which were all just okay. The real savior of the night were the EPIC fries and PHENOMENAL ranch!!! Fries were seasoned perfectly and the ranch had dill which made it so special!! My burger was just the thing in between bites of fries. For dessert, we got their themed cinnamon pretzel bites with marshmallow fluff which were also good.
We ended up winning the trivia night which made our experience better, but we expected a better process for a restaurant that does a monthly trivia. And expected better service from the beginning. Giving them the benefit of the doubt for having a small staff for a large crowd and having great fries, I bumped them up to a 3. read more