Food 2.5 stars tops but I had the worst customer service experience of my life here. I was lied to and insulted. Here's what happened.
2/22/2022 Togo order:
- Raita yogurt was old & watery. It had chunks in it, & the flavor was diluted. The vegetables in it were minimal. It was more like an extended soup than a yogurt.
-Chicken Korma. The chicken was overcooked. Hard, and dry. Sorry guys, the sauce can't cover that up! The sauce seemed diluted as well as the flavor was weak.
-Naan bread was dense, soggy, & spongey.
-Mango Lassi had no ice in it yet was watery and diluted so not much flavor.
2/23/2022:
Called management & spoke to "Steven" & politely let him know about the Yogurt & Korma mainly. He cut me off midway saying curtly & w/ attitude "Well what do you want me to do about it??" I was stunned to hear a manager speak this way. I paused & asked him the same thing "I don't know? As the customer what do you want ME to do about it?" He hung up abruptly.
I called back 3 times & it was intentionally disconnected. On the 4th time "Steven" answered w/ a fake "hello." I gave him the benefit of the doubt & mentioned we must've had a bad connection. He coyly agreed w/ an overly fake tone in his voice & so, I cut to the chase abruptly & asked "Did you hang up on me?"
He broke down & admitted he did, then proceeded to explain to me this was his last day there & he's "so over this place." That choice of verbiage inclined me to ask if he was a student. "Yes." At this point I identified that I was dealing w/ a young & inexperienced individual so, forgave him. He "apologized" for his behavior etc. & proceeded to ask what I wanted done.
I took on HIS PAYING ROLE of manager, & explained that usually what happens in a case like this is either a refund or to make good on the previous order as the purpose is to demonstrate to the PAYING CUSTOMER that their future business is wanted & to show them they can do better as the "bad order" isn't up to their standards either.
Instead, he hands me over to a nice woman. She was the owner (or one of). She asked me what happened. I explained again about the order & reported his behavior. She didn't seem to know who "Steven" was but realized who I was talking about after further explanation. She acknowledged the problems w/ my food and explained that the yogurt wasn't mixed before serving me so it sat there making the solids go to the bottom and the liquid to the top. She said very warmly that next time I come NOT TO WORRY she'll "take care of me personally." I asked her to clarify what "take care of me" meant & she said to speak to her personally & order whatever I wanted & she would take care of me.
2-24-2022 I called to reorder. "Steven" picks up the phone & I identify myself & asked to speak with the lady like I was told. He greets me with a big fake "HEEEYYYYYYY! Hold on..." then I hear him yell "IT'S THAT GUY FROM YESTERDAY."
After waiting for a bit, a new man speaks to me & asks me what I was calling about in an already hostile manner. He too didn't know who "Steven" was & at this point I'm annoyed I have to explain AGAIN the situation & I'm given the impression by him that this is a biased encounter.
Instead of his mom, he INSISTS he deals w/ me so, I reorder the same thing but he cuts me off asking "Wait, are you expecting to get this free??" At this point frustration is becoming irritation. I paid $25 for disgusting food, I'm being mishandled and lied to by "MANAGEMENT" & something foul besides the food is amiss.
"Yes, naturally." I answered & reinstated that the owner told me she'd take care of my next order personally & not to worry. He proceeds to tell me that HE'S "The owner & they're not going to honor that." I asked "You're THE owner?" Then says the woman is his mother & she doesn't speak english very well (She seemed fine to me, but if not why was the phone handed to her in the 1st place?). This son is just as young as the "manager" & obviously "Steven" represented the story falsely and they're buddying up.
As if this wasn't bad enough, he proceeds to INSULT me now, telling me "Steven" told him his side of it & that I "talked too much." So already he's taking a stance & putting me in a position of the problematic 1 before even listening!
Now, I understand I'm giving a detailed review right now, but initially I didn't "talk too much." It was a simple order complaint (Pretty standard stuff!) which was acknowledged by Mommy. I mentioned to the son that he heard "Steven's" side which seem to be fabrications to cover for himself but if he bothered asking me, the customer, he'd get the real truth. So I told him...
He then rages to me that we've been on the phone for 6 minutes. I retorted "So you had the time to listen to 'Steven' all last night, but 6min w/ me to reorder the meal, report Steven, & recite your Mom's promise is too much?... I was insulted, lied to, spat upon & promises were broken...& BTW, "Steven" STILL works there. Liar! ;) read more