**NOT ABOUT TRAINING, BUT ABOUT SCHEDULING**
I don't want to negate this company entirely because they seem like honest people who want to (expertly) improve/better dogs. They're professional in every avenue except for scheduling. Perhaps this is a one time experience for one person that happened and was bad & will not happen to anybody else. Perhaps it was a situational thing because I go to school in California and was asking for this training on short notice. By everything else, they are incredibly professional and thorough. I also did not have my dog trained by them so I cannot give any information in regards to that, but from what they did during the consult, they are very professional & great with training/teaching dogs.
I had been looking all over KY for someone to take my dog for specific dates between June 30th (or up until July 3rd) to July 16th. I was going to be out of town and this was the perfect time for board and train. I mentioned this at least once (in the online form ) before I got an email from the official account saying they could "certainly assist" in my boarding/training needs and to reply w my number so they could get us "on the calendar". I assumed this meant they could take him for these dates. I scheduled two meet ups with someone from the company (the first where I texted at 4 pm central night before to confirm and set multiple texts that night). This could have been on me, but we had agreed on a time a few days prior and I had never received a text back. I am from Owensboro so the drive to Lexington is tedious. So the texting at 4 pm central when the company was already closed was on me, BUT I hadn't gotten a confirmation text/email etc when we agreed upon this appointment days before.
(I had a mostly free schedule at that time (college student at home for the summer) so I was waiting on the company's availability. I assume in the time I had made initial contact and set a CONFIRMED appointment, they had agreed to take other dogs (esp since the start date would be near 4th of July weekend). I get that it's not their fault but since I had been in touch about specific dates, they would have told me ahead of time that they were booked for those dates and couldn't take the dog.
I finally arrived for my appointment. It was VERY professional with a trainer and a representative of the company. They covered all bases and answered every question. And perhaps this was a misunderstanding, but I did mention my dog is an emotional support animal (ESA) in Los Angeles (in CA, you only need a prescribing letter from a psychiatrist).
I assume the person misunderstood what I was saying but then warned me that "support/service" animal dog fraud is a very serious felonious crime. I was offended, since I was assaulted and had a stalker on the college campus I was on. The school allows me to bring the dog to class so that I can feel safe. I explained this ESA comment because I wanted to segue into explaining that one of my wishes was that when I put on the support animal vest (NOT service dog vest), the dog knew it was doing its job of supporting me emotionally & needed confidence/training from that standpoint. The person who was explaining everything to me had mentioned his dogs were ESAs for PTSD.
To assume I was having my dog prescribed as a support animal just for fun and not because I actually suffer from PTSD (which I have been diagnosed with) simply because I was a female was icing on the cake. I do not force myself into places in Kentucky under the guise of my dog being an ESA. I simply use the dog legally to accompany me on campus in CA.
After being told the prices for various programs and THEN being told there was no space, (even when I had offered more since I had extra cash in my budget from when I had planned to board and train in Los Angeles.) I felt this was the nail in the coffin on an incredibly crappy iced cake. I left incredibly upset that I had wasted SO much time on this company to the point of even driving from Owensboro to Lexington to/from the appointment (2 hr 45 min each way, 5 hours and 30 minutes total). I found someone from Off Leash KY Louisville and am SO content. read more
