Best place in Winchester to take your pet! My dog Jax has gone there for years & I wouldn't take…read morehim anywhere else! Everyone in there is nice, polite & amazing. They do excellent baths, nail trims, teeth brushing, paw spa etc etc. Lots of services for affordable price. They've even snapped his pic on the holidays he goes. Highly recommend. My dogs fav place! Jax is a nervous chihuahua but he never minds going here.

worst customer service I've ever experience! rude and condescending. The owner is entitled! picked…read moremy dog up and when I got home, I noticed she was cut on the soft spot on the top of her leg and it was deep. They never mentioned it. Called to ask what happened and they pretty much said it wasn't their problem. Never go there

Karen and Whitney and staff are fantastic. They did a wonderful job with our giant livestock…read moreguardian dog who was very overdue for a groom. They obviously love dogs but also have excellent professional skills. Their pricing is more than fair! We will never take our big boy anywhere else!

Seems to be a common theme.. I picked my senior dog up after only two nights there and she was…read morefilthier and smellier than she's ever been in her life. It smells and looks like she's been laying in her own urine. I board her very regularly but the normal one was full, she has NEVER came home smelling or looking like this even after a week of kenneling. The smell was so strong I couldnt stand having my windows up or down, it just blew it around. I called and they did offer me a refund but I'm terrified she's going to follow suit of the other reviews and be sick. They offered to give her a bath if I brought her back which I kindly declined. I would not trust them with her again. She attempted to blame the smell on the fact it had rained but this isn't wet dog smell, it's pure urine. And on another note - they do not leash dogs when you drop them off or pick them up. It seemed odd when I dropped her off that I had to insist the girl leave a leash on because she wouldn't follow her without it. Then when I picked her up, a giant huskie was let out into the lobby completely unrestrained. This isn't safe and it's not appropriate. There could have been children, or other dogs, or anything that would make for a dangerous situation with an unknown and very large dog. I would NEVER recommend taking your pet here.

We will not be using Hickman Creek again. We took our Goldendoodle, Riley, for a week during our…read morespring break trip to Florida. She had not been feeling well prior to going, but our veterinarian said it was gastroenteritis and prescribed medication, telling us that the kennel could administer the meds and she would be fine. As another reviewer said, she was supposed to have been given a bath on the day of pickup, and we were charged for the bath, but she smelled awful and was visibly dirty and greasy to the touch. We had to take her directly from the kennel to the pet store to give her a bath, with the kids complaining the whole way about how terrible she smelled. The hair on top of her head was so matted that it couldn't be brushed, and I had to trim it down to the skin. She has several other spots that we will have to let the groomer take care of once the hair on her head grows out enough to take her. My wife later called and was assured that she did, indeed, have a bath that morning. The medicine had instructions on the bottle and we verbally gave the employee the instructions when we dropped her off. She was to be given the medication until it was gone, which would have happened toward the end of the week. When we arrived, after they tried to give us the WRONG DOG, they gave us the medication bottle back and it still had pills left. After getting her home, it became clear that she was still not well. We took her back to our vet for an additional $250, where she was diagnosed with severe gastroenteritis and prescribed more of the same medication. After administering the medication properly, she is now back to her old self.

My dog looks great as usual after a visit to this establishment. INDI comes home pampered happy and…read moreready for anything. Highly recommended. Book ahead and tip well for the best future appointment scheduling.

First visit. My dog has vision issues and he's not keen on new people, places. Angie greeted us…read moreshowed him around. He hardly noticed my departure. The groom is great. He's clean and comfortable. recommend Happy Hounds. We will be back.

Amazing place. Staff is great with my dog and she loves it! She's always nice and tired when I pick…read moreher up from a day of playing!

This place is great! My dog Bo loves it here. Every time we drop him off for daycare he gets so…read moreexcited and when we pick him up he's exhausted from all the fun he had!

They got my idiot boy Teagle in on short notice and he looks beautiful. I really like the job they…read moredo.

For two years I had a good experience. Some grooming was better than others but over all just what…read morewe needed. Many times they forgot my appointment but made it good. This January there was a rate increase. As every one has. Yet, when I arrived, they not only forgot my appointment again, they were going to groom my dog without telling me that the rate hike was $30.00 higher than usual! The new manager was condescending and the owner was absolutely rude! $85.00 for a basic grooming is ridiculous! Very disappointing. Called three different groomers and they were 1/2 the price. I won't be back.

I wanted to provide an update since my review is about a year old and I'm still bringing my dog…read morehere all of the time and just how happy he and I both are with this place! All I have to do is say "Jack jack, do you want to go get a hair cut?" and my dog perks up and runs to sit by the back door. He loves the two owners to pieces and always dances around when he walks in, super excited to see them. I've had animals all of my life and I've taken them to various groomers ranging from Georgetown to Lexington to Richmond and I've never been happier with a facility than I am with this place. I will never bring my pup anywhere else! To Abby J. below: There are leash laws in Lexington and I'm glad they said something to you because if I witnessed you with your dog off of a leash (whether people were in the parking lot or not) I would have said something to you as well! It takes only one time and one second for your dog to attack someone else or to run out into the road and end up injured or dead. If you're too lazy to leash your dog for 5 seconds, you're too lazy to own a dog. I also find it hard to believe they had an attitude with you over the time you would arrive to pick up your dog. I work in Georgetown and have, many times, called them to apologize and say that with traffic and the time I get off work, that I wouldn't be there until right at 6pm and they were perfectly fine with that. However, I also chose to give them more than a 15 minutes notice because I'm not rude. ;) I would venture to guess that it's likely your behavior and attitude that resulted in a poor customer experience because I've never once had a single hint of unprofessional-ism from either of the owners. You knew well before 5:45pm that you wouldn't arrive until close to 6pm and the fact that you had to take New Circle during rush hour didn't cross your mind at all or factor into the time you gave? Lol It sounds like you were the problem in this situation.

When choosing a dog groomer for my dog Willie I was naturally nervous. He's my partner in crime and…read morea huge part of my life. I had used PP for daycare and was never anything short of completely satisfied! So when I started to look for a groomer they were on my list of choices for sure. After lengthy consideration I decided to entrust my little buddy to them. If you are in the same boat and a little apprehensive on where to take your dog look no further. This is the spot, and the lady that works there is nothing less than a complete professional who did a phenomenal job. My dog was cute before, now my little Jack Russell corgi mix is downright dapper. I cannot recommend this business enough, and in opinion they are the best to be had in Lexington.

I board my Boston Terrier Smokey @allcreaturesinn in Nicholasville. It's his home away from home…read moreand he absolutely loves going each and every time. He is surrounded by a wonderful staff and all his furry friends. I 100% recommend them to anyone looking for a doggie daycare or overnight boarding. Kindly, Telisa

I have boarded my cats there for years after being most dissatisfied with another kennel. I have…read morebeen completely happy with them. The owner loves animals and does volunteer work for animal rescues, as I've seen her at PetSmart helping find homes for animals. I've been pleased with the groomer as well. I can't imagine taking them elsewhere. I know they are well-taken care of so I can relax and enjoy my trip.