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    Sissy's

    4.0 (1 review)
    Closed Closed
    Updated 3 months ago

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    3 months ago

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    Hemstrought's Bakeries - bread

    Hemstrought's Bakeries

    3.8(38 reviews)
    2.7 mi
    $

    Utica Bread purchased Hemstrought's Bakeries. This location sells items from a cheese company…read morealong with Hemstrought cookies and half moons along with Utica Bread and Pastries. Love this location as it is larger and is the main bakery and they tend to have more of a selection. However, I got there early this morning and was shocked to see lot crowded with lots of out of state cars. Realized it was the Boilermaker weekend which brings in a large number of people. Can't complain as I got the loaf of bread I came in for. Love their italian bread.

    I placed an online order on March 23 for a special event and was charged immediately. Over the…read morefollowing weeks, I contacted the bakery multiple times and was repeatedly told the order had been made and shipped. Despite those assurances, I never received any shipping confirmation or tracking information--and the order never arrived. Because of this, we had to scramble at the last minute to replace the items for our event, which was both stressful and avoidable. The most concerning part of this experience was not just the failure to deliver, but the repeated claims that the order had shipped when it clearly had not, combined with a lack of ownership throughout the process. Multiple messages and calls went unanswered or unresolved, and no one proactively followed up. I also reached out directly to ownership and received no response. After nearly a month, a refund was finally issued--but only after continued persistence on my end. Polite interactions aside, the overall experience showed a serious breakdown in communication, accountability, and basic customer service. I would strongly encourage others to proceed with caution.

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    Hemstrought's Bakeries - Half moons

    Half moons

    Hemstrought's Bakeries - Half moons

    Half moons

    Hemstrought's Bakeries - Cookies

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    Cookies

    Sissy's - coffee - Updated July 2026

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