I'm thrilled with the pre-owned Polestar I got here, and was well taken care of throughout. Props…read moreto Tony in particular, and Brandon as well for a great experience and great value.

I had an outstanding experience working with Tony. From the moment I inquired about a 2024 Ram…read moreProMaster, he went above and beyond. Before I even stepped foot on the lot, he had already sent me the CARFAX report and answered every question I had. When I arrived, Tony took the time to walk me through the vehicle again, making sure I had every opportunity to inspect it inside and out, under the hood, and underneath the van. He encouraged me to take it for a thorough test drive and never made me feel rushed or pressured. Every question I asked was answered honestly and professionally. I explained my payment situation and what I needed for my business, and Tony and his team worked hard to find a solution that fit. Their professionalism, transparency, and customer service exceeded every expectation I had. As the owner of Another Plumber, I rely on dependable vehicles to serve my customers, and I couldn't be happier with this experience. I'll absolutely be purchasing my next work vehicle from Tony and his team. Without a doubt, this was the best vehicle-buying experience I've ever had. In my opinion, they provide the best customer service in all of San Diego. Highly recommended!

I trust the service shop a lot. I've been through over 10…read moremechanics in San Diego and I appreciate the advice of TK. He is very knowledgeable and friendly.

I had a slight anomaly of an issue with my car and was pretty stressed out about it, but I have to…read moreshout out TK and his team because they took good care of everything. Been going to this location for the last three years and feel they've really looked out when things needed to be done or I needed an alternative option. They come highly recommended. Thank you TK and the Kearny mesa mechanics that fixed my car.

I have to give a HUGE shoutout to Daisy at Kearny Mesa Toyota!…read more I wasn't planning on getting a new vehicle, but somehow Daisy worked her magic and I drove away in a beautiful gray Camry hybrid that I absolutely LOVE! Daisy was so helpful, patient, knowledgeable, and genuinely kind throughout the entire process. I never felt pressured, and she really listened to what I was looking for. She made what could have been a stressful experience feel easy and actually FUN. And let's just say...I'm already looking forward to filling up the gas tank and seeing that much better gas mileage! If you're shopping for a Toyota, ask for Daisy. I couldn't recommend her more! Thank you again, Daisy!

I had a very disappointing experience with Brian Buckner at Toyota Service. His demeanor was…read moreunprofessional and rude, and his approach to customer service was unacceptable. Customers should be treated with courtesy, respect, and professionalism, especially when bringing their vehicles in for service. Unfortunately, my interaction with Brian fell well below those expectations. Good customer service requires effective communication, patience, and a willingness to address customer concerns respectfully. Based on my experience, those qualities were lacking. Toyota should take customer service seriously and ensure that its service department representatives understand the importance of treating customers professionally. This experience left a negative impression, and I hope management addresses these concerns so other customers do not have a similar experience

We were referred to this dealership by a friend who shopped around and said they give the best deal…read morein town and they were great to work with. She was Right! I started working by phone with Randy finally met him in person and he was not pushy at all and very patient and kind. My husband now has an suv he loves Thanks to RANDY!!! Ask for Randy if you want to be treated like family.

Honestly, this was my first car buying experience where I left the dealership with a smile on my…read moreface. No one lurking around the lot with a pushy sales pitch. No endless waiting while the sales consultant goes somewhere to "talk to the manager". Instead, we dealt with RANDY. He was so easy to work with and applied zero pressure. Randy was very professional, knowledgeable about the features of each vehicle, and spot on with his communication. No aggravating calls- every interaction was specific to our car search. Most importantly, Randy was very straightforward when it came time to negotiate the purchase price. He really seemed to understand the psychology of sales. How to get us to a number that felt comfortable, while maintaining the dealer's interests. Overall, the experience with Randy (with assistance from Keith, and Austin) was refreshingly stress-free. Randy is an asset to Lexus SD and I'm still smiling.

I bought my car from Kearny Mesa Volkswagen in September of last year and have been really happy…read morewith my purchase! I recently came in for an oil change and there was a misunderstanding, but Peter went above and beyond to rectify the situation and make sure I was taken care of. He remained polite, professional, and helpful throughout the entire process and provided exceptional customer service. I really appreciated how he handled everything and turned the experience around. Thank you, Peter!

VW Owners and consumers beware! This is the rebranded City Volkswagen who bought this location/name…read moreto shed the terrible reputation they had on Morena. KM is now under their ownership and this dealership brings with it all aspects of shady and terrible practices. I'll try my best to condense this but its a lot to cover. DO NOT take your vehicle to be serviced here DO NOT work with their slimy salespeople DO NOT, I repeat DO NOT consider one of their "certified" pre-owned vehicles SERVICE:After over a decade of being a VW customer at this location (see former glowing review), I can tell you this is not the same dealership and I was pretty blindsided in discovering this. I've tried to shop around for other mechanics but having a German diesel vehicle has pretty much priced me locked in for services and I liked having all work history at a location. So I did a major service again. 2 Months later, a major fuel-related issue happened while entering the freeway....twice. Given the proximity to the service, it was understandable for me to think 'maybe the tech did something wrong, and quickly brought it in for diagnosis. Without barely looking at it, I was told to replace the in-fuel (low pressure) fuel pump. I was also told the 'good news' there was no metal debris present. I was told this fixes it 90% of the time. Then 30 mins later I was texted again, didn't fix it, we now have to replace the high pressure fuel pump "and see." I stopped all work on it and was now out $850. We carefully drove the car home where it's sat in the garage as I weighed my options. Well guess what? A very kind, diesel expert mechanic was able to come for a house call second opinion. He spent about 5 mins unscrewing the cap of the fuel filter (one of the items I just replaced) and there are metal shards. The car is done. The entire fuel system is lost. And the VW tech stated no metal was found and to just go ahead and replace the HPFP (a job they list as about $5k). Their expert best tech either didn't check a very basic thing, or straight up lied to get me to pay for a replacement that would have failed from a compromised system. VW corporate: This is a very big deal. I am hoping you are paying attention. This is a soon to be BBB claim. SALES: On the day I was told my car needed the HPFP replaced (before learning about the metal in the system) , I considered the option of getting a certified pre-owned electric car that had just come in. It was truly a casual inquiry. The salesman was friendly and down to earth, and shared that if we wanted to put down a deposit, no one else could consider the car (which seemed to be a rare inventory). It still needed to be serviced and cleaned, so I went ahead and did that just to secure a first look. Again, this was a casual inquiry and the friendly guy said "no pressure, if you change your mind you get the deposit back." This returned lease started to rub me the wrong way. In only 2 years it had 42,000 miles on it and it was returned extremely dirty. Carfax showed it was never brought in for service nor recalls corrected. I expressed my concerns and the sales guy just saw dollar signs of a deposit on the car and thought I committed. I wanted to see how it was cleaned up. They rushed everything with that guy seeing it as a done deal. We came in and immediately I saw coffee stains still on the armrest. Couldn't even clean it. The display screen was massively delayed on touch, the compartments abused. When we returned to the lot, the child lock was turned on for the back seat and wouldn't unlock. The guy laughed it off and said something about it being quirky. Was he this oblivious? Smiling, he asked if I was paying cash or wanted to finance. I told him I was not buying this car. Suddenly his demeanor completely changed and he decided to try some gender biased guilt trip on me... "Did I do something wrong? My manager is telling me he thinks I did something wrong." What kind of awful sales tactic is this? I felt like I was on a 2nd tinder date with someone who had no awareness. "Why did you come back then?" He demanded. Um... to get my $1,000 deposit back? Then the uncomfortable trying to sweat us out with waiting and returning with more terrible offers for a defective used car. It probably took 30 minutes to finally get my card refunded. I contacted the service manager about my experience (again, this was before finding out there is metal all over the fuel system) and their new young service manager has zero customer service skills or empathy. He ignored emails and blew me off after initiating another call. I filled out the service survey (they try to guilt you into giving them 5 stars for everything regardless of your experience) and said I wanted to be contacted in follow-up, and nothing. I contacted VW CARE with a thoughtfully written email and was replied to with a no subject canned response blowing me off. VW: You have clearly learned nothing from Dieselgate.

The level of Customer Service I get from Kearny, Mesa Ford is beyond anyone's expectations. My…read moreservice advisor ALISHA. Is on the ball, very courteous, very thorough, answers text and questions I have pretty quickly. I was worried about getting my tires rotated, thinking they were going to put fingerprints all over them and she assured me that they wear gloves and she also spoke to them. I am extremely pleased and I am a customer for life. thank you so much ALISHA and Kearny, Mesa Ford.

My son and I recently visited Kearny Mesa Ford because he was ready to purchase an F-150 Lariat we…read morefound advertised online. The truck was priced better than any comparable truck in San Diego, and we literally left Mossy Ford to go buy it. When we arrived, we expected the advertised special to be ready for us to see. Instead, it was buried in the back of the lot. Our salesperson, Josh, was first-class throughout the entire process. He was professional, helpful, and genuinely wanted to earn our business. After the test drive, we went inside to write up what should have been a slam-dunk deal. Josh's manager, Mike, was leaving, so the deal was handed over to another sales manager, whose name I believe was Stephen. That is where everything fell apart. Josh returned with numbers that were approximately $20,000 higher than the advertised online price. The proposal appeared to include every possible add-on and inflated charge they could fit into the deal. It felt like the sales manager was attempting to take advantage of my son because he is a younger buyer. That approach might work on an inexperienced customer, but I have been in sales for 35 years. I asked to speak with the manager and questioned whether he was new or even familiar with the dealership's advertised pricing. He then asked me what the online price was. It is his responsibility to know the dealership's advertised specials before presenting a customer with numbers that are $20,000 higher. I genuinely feel bad for Josh because he did everything right and lost what should have been an easy sale because of the way his management handled the deal. We left Kearny Mesa Ford, returned to Mossy Ford, and purchased a truck from them instead. I had purchased a vehicle from Kearny Mesa Ford a couple of years ago, but after this experience, I will not be returning. Mossy Ford earned our business and will be our dealership going forward.

I brought my vehicle in shortly after purchasing it used from another dealer. At the time, it had…read moreroughly 12,000 miles, and I paid for the 15,000-mile service. I was told the car was "like brand new" and that everything looked good. Fast-forward about two months later, something did not feel right with the vehicle, so I brought it back in. This second experience was very different. I later learned that some of the recommended items for the 15,000-mile service were not completed. When I questioned this, I was told that if something does not need to be addressed, they do not perform it. My concern is that I paid for the full 15,000-mile service and expected it to be completed according to the manufacturer's maintenance schedule. Had those items been properly addressed the first time, I may not have needed to return so soon and pay again to have issues corrected. It left me feeling cheated and disappointed. To make matters worse, during my most recent visit I was told my car would be ready in about an hour and a half and that I would receive a call once the work was completed. After waiting more than four hours without any update, I finally had to call myself, only to find out that nothing had been done to my vehicle aside from the brake fluid flush... a service I had already paid for just two months ago and expected to have been completed properly at that time. Finding out now that it apparently was not done correctly is seriously unacceptable. The lack of communication, poor customer service, and overall handling of the situation was extremely frustrating and disappointing. I have owned two other Infiniti vehicles in the past and always had smooth experiences at their previous location. Unfortunately, since moving to the new location, the level of service and trust has noticeably declined. Based on my experience, I would not recommend them. Please think twice before bringing your vehicle here. I really hope Infiniti CORPORATE LOOKS INTO THIS. If I could give this location zero stars, I absolutely would.

I originally came in to get my car serviced BUT ended up getting a certified pre-owned car instead!…read more10 year old car with over 150k miles so it was time. I was helped by Adam in the service dept, along with Mir who was my sales guy and then Sam, the finance guy. This trio was the best. They ensured i was well taken car of & i have no complaints. They made the whole process of my purchase seamless, no pressure, stress free while being attentive & informative the entire time. Infinity has been so good to me & so has this dealership. I'll be back for future purchases for sure!

I got a 430i convertible and have 0 regrets. The agent that assisted me was Kimberly Perez and she…read morewas transparent and down to the point with me while remaining kind and open. She gave me a lot of insight to choose a car that felt like my own and I ultimately went with her recommendation. She answered quickly and got my doubts cleared in no time despite situations changing rapidly and shifting decisions last minute (im so sorry). Would come again 5/5!

Had a very good experience with Chris Tijerina and Nicolas Munoz at BMW of San Diego…read more Chris was the one who got me in to look at the M240i and set up the appointment. He was tied up with another customer when I arrived, so Nicolas stepped in and handled the test drive and most of the time I spent with the car. Both were easy to work with, knowledgeable, and low-pressure. Nicolas did a great job walking me through the car and answering questions without over-selling it, and Chris helped get the ordering process moving afterward. I ultimately decided to go in a different direction before the car went into production, but BMW of San Diego handled the cancellation and deposit refund without any issues. The experience left a strong impression. I expect to be back in the market for a BMW in the future, and based on how this went, I'd be comfortable coming back to BMW of San Diego and working with Chris and Nicolas again.

I had two recalls on my car and the service here was wonderful. The employee that checked me in was…read morereally nice and informative. I had a few questions and he gave me suggestions that I found helpful. When I came back to pick up my car the same guy helped me. He went over everything they did and showed me things that came across that needed future service, but he was pushy about it which was really nice. Told me how about options I had if I wanted future service done which I highly appreciated it.

My car was stalling and I took it to Hyndai in Convoy to have a diagnostic and to have the oil…read morechanged. I paid $198 for a diagnostic. After 10 days having my car in the dealership, I was told that the oil change fixed the problem. Within approximately 3 miles of leaving the dealership, the car stalled again. I brought the car back and asked for the stalling problem to be properly identified. They told me if I changed the catalytic converter ($3,099) it would fix the problem. Why then they said the problem was low oil? I said that couldn't possibly be the reason the car was stalling and wanted it re-tested. I was told an additional $950 for more diagnostic testing would be required. I then took the car to Woolf's, an independent repair shop one mile from the dealership. They diagnosed and repaired the actual stalling problem on the same day for $256.20. They found an intermittent loss of signal from the crankshaft position sensor and replaced the sensor. It has now been two weeks since that repair, and the car has not stalled once. They also told me that the catalytic-converter issue was separate and was not what was causing the car to stall. I emailed General Manager Benu Grewal, Parts and Service Director Brian Buckley, and Customer Relations Manager George Abdelsayed about my experience and requested a refund of the $198 diagnostic fee. None responded to me. For me, the customer service here has been zero. Go somewhere else. Better mechanics within a mile of this dealership.

I went to Carmax to sell my car. The process was started online with the quote available once all…read morethe vehicle details were inputted. I went to Carmax on a Monday after work, without an appointment, and they were able to see me right away. Since the quote started online, it was an easy process to get registered by scanning a barcode and answering a few questions at the window. Once they test drove the car, the quote was the same. I was then given a list of instructions for my Tesla to reset it to its original factory settings. Please note that you have to do all the steps, even the step for the associate. Once that was done, I was brought over to talk to one of reps who presented the paperwork to sign. It was minimal and the explanation was clear. My balance due at the bank will be handled by Carmax and I was given the remainder of the profit via check. The process was pretty seamless! I'd definitely come back again if I have to sell my car.

Once I found what car I was looking for on the CarMax website, I then realized it was actually…read morelocated in Sacramento. So I was really interested in this car, a 2025 Mercedes Benz AMG CLA 35. Only 8,000 miles. All of the others in similarity, had way more miles or color and rim combinations that I didn't like as much. The trick was to get it here, which resulted in a $199 non-refundable shipping fee. The car arrived on the very first day of expected delivery period. It wasn't long before I had them calling me up to take a test drive. I obliged and set it up for the next day. Impressed with the vehicle, I mostly had my mind made up to buy it. However, I was flying to Ohio the following day and told them to hold it for 7 days. They kinda squirmed on this even though it is plainly stated on their website and told me that it needed managers approval.. Fast forward 7 days later I set up the time to purchase and honestly it was a smooth, quick experience. The only snag I had was I was only given 1 key, and photos on post showed 2. So I had to pay upfront and have them reimburse me. How much? $1260 for that key! They sent me a check in the mail for this amount, with no hassles. Well, I really was cheap bastard with myself for many years and decided now this is for me. And I love this lighting fast car! I guess my midlife crisis hit me kinda late.. All that's missing now is the sugar baby right??!!