Paid $700 for accommodation and went without dinner, told we were too loud and weren't welcome at the Tuscan Terrace.
I booked a girls' weekend to stay at Sanctuary by Sirromet as part of an engagement celebration/venue hunting months ago through booking.com.
Check in and the cellar door experience was perfect. As food service at the cellar door was closed, we were told by the staff that we could head over to the terrace after 530pm for food. After one standard drink at tasting and one bottle of wine shared between four people over three hours, we made our way to the terrace. We asked for a table and were told by the manager, Robert, that there were no tables available. At first glance, almost all tables were vacant. We asked if we could come back at a later time slot however we were told no. We asked if takeaway was an option as we did not have any food back at the accommodation and we were told room service was our only option. All suggestions were disregarded and we were rudely told by Robert that we were not welcome at the Terrace because we had had too much to drink and made too much noise at the cellar door, prior to arriving..
In response to being turned away, we returned to our accommodation and decided to not spend any more of our money to support this venue, so we went without dinner. Instead we opened another bottle and surprisingly on an empty stomach, this turned into quite a noisy night after all. I am curious to know if denying patrons food is the correct responsible service of alcohol... I understand if the restaurant was fully booked at the time of arrival that we would be respectfully turned away, however this was not the case. Very unprofessional, rude manager that is ruining this beautiful venue. How disappointing!
My friends and I were celebrating my engagement and getting a feel for the venue for my wedding. If we wanted to have a 'big night' we would have gone to the city. It is very disappointing to have been spoken to the way we were, and blatantly told that we were not welcome.
Sirromet is very secluded from shops within walking distance, and after spending $700 on accommodation, dinner service with a smile should be available. We should never have been told that dinner would be available at the terrace if this was not the case.
If you want to book this venue be aware that Robert is very rude! FYI Between 4pm and 530pm if you don't have a dinner booking you cannot get food unless you have a booking, or if you are quiet at wine tasting....
Maybe Robert should refresh himself on the signs of intoxication
The Tuscan Terrace should do themselves a favour and hire a new manager :) read more