I don't even know where to begin. I'll start with the obligatory "I usually don't leave reviews,…read morebut here we are." About three months ago, a friend told me about this place and how great the deals were for "Tox" -- which, by the way, isn't Botox, it's Dysport. But for $2, I figured why not.
I called to make an appointment, and their hours are the absolute worst. It's almost like they don't understand the basic principle of running a business: in order to make money, you need to actually be open -- not just every third Thursday and seventh Friday from 3:00 to 3:47 PM. I called about five times whenever I had a free moment and finally landed an appointment.
I showed up 15 minutes early and was greeted by a TV screen with a person talking -- kind of like a Zoom receptionist. I sat down and listened to a very unprofessional conversation that dragged on through my entire appointment time. Twenty minutes after my appointment was supposed to start, I went back up to the screen to ask what was going on, which seemed to finally prompt someone in the back to act. A guy came out and asked what I was doing there. I thought that was a rude way to greet a customer, but I explained anyway since I just wanted to get it over with. Because it took so long, and he admitted he hadn't even known there was an appointment on the books, he ended up not charging me. I thought, okay, cool. But after about a week, I noticed no difference. I assumed it was just because Dysport works differently than Botox, and since I hadn't paid, I let it go.
Fast forward to today. On an unplanned family day, my wife and I were out running errands with our toddler, and I asked if she wanted to get Botox. She said sure, so I called to check availability, made an appointment for a time they offered, and showed up 15 minutes early again. With our toddler in tow, we sat in the reception area for a solid 20 minutes. I went up to the kiosk receptionist again, and just like last time, that seemed to be what finally got someone in the back moving. This time it was a woman -- nice, polite, apologetic for the wait. That's actually what prompted me to write this review: while we waited, my wife started reading the Yelp reviews, and everything negative in them matched our experience exactly. We sat there debating whether to even stay, and ultimately took it as a blessing in disguise -- we left after about 10 more minutes of waiting and debating.
Poor business practices all around!
Oh and zero stars if I could