So Yelp posed a question - Do you recommend this business. The question pre proposes by assumption that you'll answer based on how good it was.
So I recommend it in reverse as a prime example of how not to run a business. Put shortly this place will allow someone entering the hospitality industry to learn what and how not to do it. So do not sell overpriced bad coffee so there's two examples just about coffee.
Minimise as much as you can pre prepared, frozen, factory produced overly processed food. Don't price gouge for high fat, high sugar, cheap palm oil produce. If you want to sell poor quality stuff then price appropriately for example there's a reason why Greggs charge a quid or so for a sausage roll and Jamie Oliver wants a fiver.
Allied to this and very importantly do encourage staff not to seek praise on crowd-sourced reviews of business for the purpose of exaltation of themselves. Take Melissa for example, just do your job as best you can and do remember it ain't the Fat Duck or Fitzpatrick's gastro pub it's an overpriced greasy spoon. read more