This is a case where you absolutely do NOT get what you pay for. Our experience is similar to the other reviews posted. Our designer is absolutely what sold me on doing business with Singer. She was, and remains, amazing. We signed and completed our contract and placed our order in January 2019. Our kitchen was not fully complete until October 2019. We experienced multiple delays and were told that items in our order were being expedited. They were not. Our designer unfortunately departed from the company midway through our installation so we were directly burdened with chasing our assigned contractor down and eventually having to correspond with Nancy, the VP of Singer. We had our brand new dishwasher and fridge scratched upon installation. The contractor also cracked our brand new glass top stove and knocked our new faucet. We opted to allow Singer to replace the stove top but in hindsight I really wish we had gone with replacing the entire oven. When we had to escalate an issue to Nancy, we happened to mention this incident and several additional oversights we did not escalate and she was totally unaware. You definitely have to exercise a GENEROUS amount of patience to deal with Singer. Also, do not expect top craftsmanship or expedited/timely service. The installers are CONTRACTED by Singer - they do not work directly for them. They have outside jobs and they are responsible for hiring their own assistants and/or team. This, in a nutshell, is the driving force of inconsistency and bad business standards. If you have any resemblance of a timetable, do not opt to proceed with installation via Singer. You are essentially your own project manager so you are responsible for contacting your contractor, sometimes multiple times per day and definitely multiple times per week, for several months, to find determine what day they're coming to work on your project. Imagine doing this while trying to take off of work or coordinate with your significant other to do so to ensure someone is at home during installation. It's hell. If I had to complete this experience all over again, I think our five figures definitely would have been better spent elsewhere. Pros 1. Financing options Cons 1. Project management 2. Contractors/installation 3. Ease of communication 4. Timeliness of service/installation 5. Project resolution read more

They're too busy for you. After not receiving my quote for almost three weeks I went into the store to find out that the sales person never even started the quote. Highly unprofessional considering how long cabinets take to deliver. The sales person told me she was too busy and called the manager over to see if he had time to run the quote. I asked the manager to email me the quote for approval. Instead, he called me with a total - but there were things missing from the quote. I can't approve measurements and cabinet type on the phone. I also, at this point, lost trust they would order the correct items. Oh well! Lost business that they didn't have time for anyway. read more

I used Singer last summer to put custom cabinets in my kitchen. Despite having to switch sales people in the middle of the job, I was really pleased with the service. They helped me design the layout, choose materials, and make decisions based on time constraints. And the kitchen is gorgeous. They even replaced a drawer front & cabinet door with no problem. (Drawer front was missing a spot of finish and cabinet door was slightly warped). read more

This place has the worst customer service EVER. The designers, fabricating and installers are completely unorganized. They blame each other for the mismanagement also so your issue never gets resolved because no one will take responsibility! I even called Mike Singers office. He didn't want to hear it...had his secretary call me back. These guys are the worst. Go someone where else! read more

I sent multiple emails about the problems we've had with our countertop installer, but nobody at singer has bothered to respond. I really regret hiring them since now i will have to hire someone else to fix the mess they made. They didn't shim the counters properly which caused them to sag away from the backsplash. They used yellow caulk on our white countertops. We've had them out 3 times to fix it and each time they gave us the run around for weeks. Singer is the worst. read more

Working with singer I experienced frequent delays and mismanagement.  Steer clear unless you enjoy micromanaging and following up on the many things that go wrong. Cabinet delivery was incomplete/wrong: Missing door. Replacement for missing door was incorrect style. Non-soft close hardware. Defective tip down tray Replacement was tip down tray was again defective. Refund for defective replacement tip down tray has been "in the mail" for a month and a half. Their designer approved hardware which would not fit together; literally trying to fit a square peg to a round hole. Installer left without finishing the job.  I had to hire someone else to complete the backsplash and I had to fashion an appropriate dishwasher panel myself (He literally just put a random piece of scrap metal that wasn't even the correct color for a toe kick). read more

First class buttoned up business. Had our kitchen redone and couldnt be happier. From salesperson to installation was a seamless operation. Wife very very happy. Kitchen is now organized and a more family fun area. It makes the whole house feel better. Affordable too. We thought it would cost much more than it did. read more

We are so excited about our new kitchen! It's beautiful and so much more functional than it was before. Even with normal renovation delays (to be expected), we still received everything in a fairly timely manner. The best part was they handled everything from start to finish. Measurements, design, installation-they did it all! Overall we are very satisfied with our experience with Singer. read more

They don't have good employee retention. I want the same person on my job all the way through. It's a lot of money to redo a kitchen anywhere so it's important to me to feel good about the purchase read more