Expert care. Very personable and thorough. Takes time to explain procedures and why they're needed…read more Office is immaculate and the staff very friendly and helpful. I strongly recommend Dr. Cocolis.

I've been in the customer service/support industry for 20 years and there are two businesses that I…read morefrequently bring up in conversation when giving examples of the best customer service I've received - USAA and Dr. Cocolis's office! I've been a regular for about 2 years now and with each visit, my admiration grows. Not sure if the team is just simply that cohesive and happy or if they've undergone tremendous amounts of training. Regardless, this office is a well-oiled machine and I always look forward to my appointments. If only I could find a doctor's office in our area that matched this level of service!

The nicest staff and dentist I've ever been too. I've been going to them since high school but…read morestopped for 4 years due to work/school. When I came back there was zero judgement, everyone was so kind and explained everything with great detail. Dr. Garcia removed my wisdom teeth along with the help of a nurse, both were very supportive, kind and knowledgeable. The doctor answered and continues to answer all my questions regarding the removal with patience and care. I'm currently still healing from the removal and it's going well thus far. I definitely would recommend this dentist if you're looking for a friendly, kind and judgement free zone!

Hands down one of the top dentistries I experienced. You enter the office and automatically greeted…read morewith a sense of comfort, cleanliness and caregiving. I researched for weeks and did my due diligence in finding a place I would be content with. Needless to say I'm not just content but so very happy with every staff member that attended me directly. Hands like butter, genuinely caring, bed side manners on point and the fact every step is explained to me before any procure is done. I bet my professional reputation you will not be disappointed.

I went for my 6-month visit to the Springfield office. I only attended that office when my dentist…read morewas visiting that location. So, when I learned it would be Dr. Ho's permanent location, I chose to follow him instead of going to the Lorton office that is closer to my home. I chose to follow Dr. Ho, because in this day and age, having a sense of community goes far beyond location for me. And, I get the community with Dr. Ho's interest in his patients and his professionalism in his care. The office staff is professional and KIND. And the office environment is clean and updated. That's the environment that makes me feel comfortable when having my dentistry needs met. Thank you to everyone in the Springfield office.

I came in as a new patient and will not be returning. Despite having full X-rays completed at my…read moreprimary dentist just yesterday, this office insisted on taking a new set. When I questioned the necessity of paying for the same diagnostic images twice, the staff tried to "reassure" me by saying insurance covers them at 100%. This is incredibly misleading; even if covered, it still deducts from my annual insurance allotment, leaving less coverage for actual dental work later in the year. It felt like a blatant attempt to maximize billing rather than provide efficient patient care. Because of this lack of transparency and respect for my time and benefits, I have also canceled my daughter's upcoming appointment as well. I'll be taking our business to a practice that values integrity over redundant procedures. Lost 2 patients in less than 5 mins, and had the chance to win over a family of 7. Expecting prompt refund for services not rendered.

Dr Yoon is the best! Anytime I need to come in for an emergency, I am fit in that day, typically…read morewithin 2 hours of when I call. Beth is also one of the kindest dental hygienists ever. Honestly, everyone at this practice is kind and helpful.

Stopped by Dr. Yoon for a guard to help me with my grinding at night. Scheduling was easy and…read morefriendly with the receptionists. They were super helpful fitting me in even though I have a very busy schedule and very patient with my many questions about insurance. Dr Yoon spent alot of time answering my questions and I felt very much that he cared about my oral health. Can't imagine a more caring and attentive Doctor than this. Highly Recommend!!!

Dr. Barlow continues to impress. While being very knowledgeable and professional she maintains a…read morepersonable demeanor. She makes dental appointments painless and pleasant.

I had a family emergency come up the same day as my appointment, so naturally I called to…read morereschedule. They told me I had to pay a $50 fee for cancelling within 24 hours of my appointment time. Having to deal with one of my children in the hospital and hearing that I would be charged for something that was out of my control is absolutely absurd. I think this business should take their clients circumstances into consideration. I will absolutely be finding a new practice for my family to go to.

I would like to tell you my experience, and hopefully, this review will help you to choose a…read morecompetent and ethical surgeon. I consulted Dr.Patel in Aug 2022, I was not happy with the appearance of my implant and I wanted to improve it, I had an implant on tooth # 8, and his recommendation was to redo the whole process again, meaning take my implant out, and perform a bone graft after the gum healed he then would install a new implant, providing me with a better results. These procedures take time and are very costly. I decided to trust his judgment and do the procedures. He took my implant out and did a bone graft, I paid for a retainer, $300+ retainer, and they told me that they would fix it if the retainer broke during my treatment. Unfortunately, my retainer broke, I called and told them, and they said that they would get back to me, I called again because it was hurting my gum and it was my front tooth, and they ended up telling me that they couldn't replace it, I was confused and I told them they would not fix or provide me with a new one, to seek another provider because the person who made mine was no longer working with them. I was disappointed with how they dealt with this matter, I paid them for a retainer and because they did not have a person to make retainers, they told me to seek elsewhere. The second thing I needed to deal with was insurance, they submitted the wrong code and I had to go through an intense process with the insurance for them to pay for my bone graft. I went in for my implant, I paid the balance due that day before going inside, and they applied anesthesia, I was waiting and the secretary went in and told me a balance was due from the previous bone graft, I was confused and I said the insurance should cover, they said I need to pay or they could not proceed, this person already applied anesthesia and they just now telling me about a balance I had, I ended up paying around $2000k more that day. Later on, the insurance paid me after I found out it was their fault for submitting the wrong code. The third and final horrifying experience was the result of the bone graft, this surgeon permanently damaged my gum tissues leaving me looking like a monster, I am beyond traumatized by the results, I consulted two other gum specialists paying out of pocket and they told me my gum tissue was gone permanently. Dr. Patel initially said he would cover any cost to repair and offered to refund me what I paid out of pocket, I provided him with the estimate and this Dr. ghosted me, yes you read this right, ghosted me, when I called the office, they said to have a lawyer contact him. Please seek another provider, Dr. Patel ruined my smile and now I have to seek other treatments to repair the damage he caused, and on top of that, he is a liar who lacks ethical standards.

I put off dental surgery as long as possible. I am thrilled to have found Dr. Patel. He worked with…read moremy orthodontist and dentist and my awesome team has been wonderful. When it came time to have my surgery, 3 teeth extracted, one implant, sinus lift and bone graft, Dr. Patel and his staff helped me feel as relaxed as possible. I opted for general anesthesia because who wants to be even remotely awake for that. Dr. Patel was able to do necessary blood draw and iv placement easily which has not happened for me before. He followed up with me and he and his staff were patient and caring. My next two implants don't concern me as much as the care I received has put my mind at ease. My entire dental plan is about 24 months in total and the communication has been great. No guessing as to timing or treatment. Thank you!

Dr. Dulac is an amazing professional. I had to have an emergency procedure done. After one of the…read moremost painful nights I have had due to an abscessed tooth, I called Dr Dulacs office. Even though it was his day off, he came in to perform dental surgery! I cannot thank him enough. We have been seeing Dr Dulac for years. He is amazing good, a talented physician and extremely compassionate. This is the dentist your family needs!

I had a very disappointing experience with Dulac Dental of Springfield. I want to start by saying…read morethat Dr. Dulac is a very good dentist, and I personally have no complaints about the care I received from him. Unfortunately, my experience with the office staff/management during this situation was very different. I contacted the office because I wanted to reschedule my wisdom tooth extraction due to concerns about having enough recovery time with my work responsibilities. Instead of feeling heard or helped, I felt pressured to keep the appointment and was repeatedly told that recovery should not be a problem. When I explained that I also did not have transportation for the procedure, I was told that an employee could pick me up or that I could take an Uber. During that conversation, I was also told that, as a 30-year-old woman, they could not understand why I could not figure out how to get to my appointment. I found that comment unnecessary, disrespectful, and unprofessional. Eventually, they offered to do only the filling and reschedule the extraction, which would have been a reasonable solution to offer from the beginning. Unfortunately, by that point, the way the situation had been handled had made me lose confidence in the office, and I no longer felt comfortable proceeding with treatment there. I requested to cancel my treatment and receive my records. Although I received my records and a partial refund, a significant cancellation fee was retained. My concern is not simply that the office has a cancellation policy, but the way my concerns were handled and the manner in which I was spoken to throughout the process. It is unfortunate because, again, I have no complaints about Dr. Dulac himself. My decision to seek dental care elsewhere was specifically due to how this situation was handled by the office staff/management and how uncomfortable the interactions made me feel.

What an awful experience. Went in to get a chip fixed and basically got yelled at about how my…read moreteeth are worn and he cant fix the tooth again cause insurance won't cover it and asked me who my dentist was and I should go back to him to fix it. He wanted to put on a crown. I feel like most dentists just want $$. Seriously had PTSD after I left. Would never go back there.

I have gone to Dr. Hoang's practice for about 13 years now and as I am moving out of the area I am…read moreso sad at the prospect of having to find a new dentist. Dr. H and his staff have been so incredibly kind and dedicated to my health over the years; I cannot picture going anywhere else. Going to the dentist has never been my favorite thing, and as I have gotten older and my anxiety has increased, I've felt less and less happy with the various dentists I had been to. I found this practice through a Yelp search and I hope anyone reading this review will find it as useful as the reviews that lead me to them in the first place. I feel so lucky to have called this practice my dentist for so long. I hope they have continued succes for a long time.

From reception to the dentist, the Graceful Smiles people are friendly and extremely competent…read more No-fear dentistry at its most pleasant and prompt. The entire group sincerely works toward a good experience for you. Graceful Smiles staff and dentists all work very well together, to provide dental services in a reassuring manner. Everyone is helping to get you the dental services you need in a friendly, competent, and caring way.

Dr. Nam is the best dentist I've had. I'm 48 and have had dental problems for about 25 years, so…read moreI've been around the block. I think he's the best because he spends more time on patient comfort and education than others.

After 14 years of dental care at DOA of Springfield, I'm finally breaking it off. Over the years I…read morehave had some fine care, but also enough questionable things that the cards added up and I have had enough. I don't need to repeat all of the what's been said in a lot of the other low-star reviews, but I'll just give my own snippets: - Weird billing oddities, like the way my insurance was not accurately applied multiple times, resulting in me having to call my insurance and ask if certain procedures were covered (they were) after being told by office staff that they weren't. - Paperwork mix-ups (like my husband's and my middle initials being swapped or an old address from 8 years ago still showing on my records, or me getting all my hubby's appt reminders, etc...and we're not even on the same insurance, so I sure hope they know whose to bill for what!) - Credit on the account that seemed impossible to use. It took asking across multiple appointments for us to be able to have it applied. - That time when the filling (my first cavity in 30 years BTW) fell out sometime between being filled and the next 6 month visit. The dentist, wearing 2 earbuds while speaking with me, shrugged and said, "It just happens." I asked how he was going to make sure it didn't happen again when he filled the cavity a second time, and he said he couldn't really be sure. I canceled the filling on the spot and requested a different doctor to fill the cavity. She was great, but has gone to a different practice (I wonder why?). The good thing is that there are some really sweet hygienists and I've had some of the gentlest cleanings at this practice. They do a new cleaning with just water (???) that feels so much better on my sensitive spots than the scraping tools. Eve made the BEST mouth guard for me 5 years ago. Still fits like a dream. So take the good with the bad, but if you like tidy paperwork and a consistent customer experience, maybe look elsewhere.

The staff are very customer oriented and helpful. The dentist was very professional, took the time…read moreto explain to me. My hygienist was AWESOME. Definitely going back!