I went here when Dr. Thigpen, my long time GP, moved here. When he left private practice a few…read moreyears ago, I was fortunate to began seeing NP Shandora Hayman-Jones about once a month for a shot. She is wonderful. Her empathy, patience, and knowledge have been of the highest quality. If she can't answer a question, she finds out the answer and relays it promptly. I can't praise her skills enough. I trust her. Highly recommended.

This office has gone downhill. I was a patient for a long time before moving out of the area…read more After moving back, I tried them once again, and it has been one disaster after the other. The receptionist submitted the wrong lab test order to the lab technician when I checked in for my scheduled lab appointment. As a result, I had to go back for more blood to be drawn, costing me more time and money. This is not the first costly mistake that I've experienced here, nor, sadly has it been the last. There appears to be little to no communication among the office staff. No one can answer any questions, even simple, general questions that would normally be handled by competent office staff. Instead, the patient is handed off to someone else, who in turn either can't or won't answer questions either. The onus is on the patient to figure out their processes, yet asking questions to understand that process or to try to resolve an issue, is actively discouraged through rudeness and passing the patient off to someone else for an elusive answer that never comes. No one listens to understand what the challenge is, nor do they show any interest or initiative in resolving the actual issue. Solutions are non-existent and, as a result, the quality of care has deteriorated significantly. The problem appears to lie with the office staff rather than the nurse practitioners, who seem to be competent and capable. Perhaps better training for your office staff on clear processes, problem resolution, and setting of expectations will prevent more patients from leaving before you no longer have a viable practice.

I must tell you about this gem of a doctor! I have been going to Dr. Scarborough for several years…read moresince we moved here, having chosen her at first because her practice was nearby. Without reservation, she's the best primary care doctor I've ever had, bar none. Every person on her staff has been kind, professional, and caring--every time! Even if I move an hour or two away, Dr. Scarborough will continue to be my doctor. She is a rare individual and doctor: more like a friend who cares about my welfare and as well as my health. She always schedules enough time during visits to actually talk with patients and then listens to them, then follows through to address any health issues that need her attention. We aren't shuffled through her office like a number to quickly move out of the way, but as a person who is there for her help and expertise. If I've had to call after hours for a pressing issue(which I've done a couple of times), either she or her NP Holly always calls me back quickly and takes care of what I need. I'm a grandmother, years older than she, but we're "on the same page," and I've never felt or seen any condescension from her or her staff (which is more common everywhere these days toward older people). I highly recommend her without reservation, and that includes the ladies who check in patients, the nurses, lab staff, and anyone else I've had the pleasure of interacting with there. If you're looking for a primary care doctor, you need look no further than Dr. Cameka Scarborough on Hartley Bridge Road, Macon, Georgia.

Dr. Scarborough has been my primary physician for 6 years. She is the first doctor to ask me about…read moreother things going on in my life while she worked to diagnose my medical condition. She understands that your health is also affected by all aspects of your life. The entire staff is very caring and professional.

Dr. Ellis is a very attentive, caring doctor. He speaks to my mother in an understanding tone and…read moreis informative without being condescending. He is open to discussing my mother's care with me (with mom's permission, of course). I contacted Dr. Ellis's office with a concern about my mom's care and Dr. Ellis himself returned my phone call. He described the care he was providing and why. He was very patient and allowed me as much time as I needed to understand his plan and how it would impact my mother's health. Indeed, my mother's health is improving under his watchful eye. Dr. Ellis is a great doctor. Don't doubt it for a minute.

Dr. Is very brief. Does not explain procedures that caused me harm. I don't trust him with my…read moremedical problem. Atrium Navicent is horrible. Made me walk myself after discharge. Did not provide me an escort or wheel chair. I fell while exiting the hospital. They move me to another room w/o knowing. They sedated me. Then they must have sedated me again and moved me back to another room. Their medical records say things that did not happen.

Great neurologist. You will not be disappointed with his manners or professionalism. I recommend.read more

Initial scheduling GREAT! Procedure successfully completed…read more Scheduling, for follow up visits a disaster. I live 5 m from the Macon office. Knowing that my eyes would be dilated, I requested to be scheduled in Macon. On the day of my follow up appointment I arrived in a storm to be told my appointment was in Warner Robins. Apparently there is a single person who schedules. After leaving two voicemail messages for her and being placed on hold for long periods of time and randomly transferred I drove to the Macon office. I explained once again that I need the appointment to be in Macon and why. She did give me an appointment but my 3 week follow up has now turned into five weeks. This should not be this difficult. I want to stress that my Doctor and all the techs are pleasant and so is most of the front office staff. A little customer service and attention to detail goes a long way! If there are typos pin my review that's because I CAN'T see clearly and won't be able to see the doctor for another week!

Dr. Nelson was great with treatment of my husband. The staff, not so great. Many phone calls,…read moreemails and faxes since March 23rd, to have a ONE page insurance claim form completed. It is now May 5th. My husband cannot collect his insurance without this form. Every time I call I am told that it will be done that day, and it's not. They tell me someone will call me back, and they don't. I understand that offices get busy but it has been well over a month now.

Wonderful doctor, very smart, quick, knows her stuff and laughs at your jokes…read more I'm not one to try to tell my doctor what's wrong with me, my uncle was. He had a PDR, would look up these diseases, write it down and then try to tell his doctor what his problem was and what treatment he needed. There is a term for that and it's in French. I'm not a French speaker but it's basically "pieces of paper" referring to patients who literally come in with these awful diseases that they think they have. But, I in the back of my mind, have an idea of what the condition is. Stomach related, no sense wasting her time and not telling her my opinion on the subject was taking vitimins on an empty stomach might be one reason. She, on the other hand, does take these things into account but does a full exam. I have also gone to her with what I thought was the problem in the back of my mind but didn't mention that. Then she diagnoses something different and I'm thinking, that can't be right. But, then, after the diagnosis and treatment found that she's never been wrong. A very careful and aware doctor, someone who you can trust to give you the right diagnosis and not just get you in or out. She generally keeps on time. Maybe she was born in Switzerland? But, you never feel rushed or a commodity that she's just going through the motions with per instructions of an insurance company. Her staff is quite knowledgeable and attentive. Plus, good looking! But, the one's her daughter, so hands off, please. I have been out of state visiting relatives and needed refills. Many doctors will push that off on the pharmacy or just say yeah, we'll get to it but never does. They are quite attentive to such details and never leaves a patient out of the loop, if possible. She is across the street from another Dr. Charmless, her husband who is an eye doctor. Wonderful sense of humor he has. She also has a good sense of humor. It always amazes me how any doctor can keep up with all the regulations, rules and new medicines that are coming out all the time. But, this doctor is on the ball and knows her stuff.

My work schedule takes me out of town frequently, and last minute, so I missed an appointment which…read moreI offered to pay the full amount of the visit as compensation. They declined the payment and told me that I was discharged..as if I worked for them or something. I asked them why and they told me that it was because my schedule was so sporadic that it didn't make sense for them to have me as a patient. I then offered again to pay the full amount of the visit and explained that they sell time and if I pay the full amount then they haven't lost anything. I also asked them why they hadn't given me any warning before "discharging" me and they said that it was in the initial paperwork I had signed with them. The lady that answered the phone was completely incompetent and couldn't verbalize basic thoughts and had no interest in advocating for what was right in this situation. The physical environment of the office, the staff and the professionalism overall is mediocre at best so they seem to draw people in with the weightloss portion of their business then upsell you once you're there. The "doctor" doesn't need the business and her attitude and lack of business acumen reflects it. I would not recommend this office to anyone.